Route 46 Chrysler Jeep Dodge - Service Center

Awful service dept I had the worst experience ever today with the service department. My oil change took 8.5 hours! I called last week to make an appointment for my oil I had the worst experience ever today with the service department. My oil change took 8.5 hours! I called last week to make an appointment for my oil change, I showed up today at 10am for my appointment, by the way I'm also 8 months pregnant, my car was taken in and I was told by Dan it would take about 2.5 hours and he would call me. Luckily I had my mom run some errands with me for that time, 3 hours passed and I received no call. I went back to the dealership and Dan informed me that the oil filter needed for my car was not in stock so they were waiting for it to be delivered. No apology, no update on time, in fact he walked away from me into an employee only door as he was talking to me. I left and waited another 2 hours until I called the back, at that time I was connected to Dan's voicemail, I left him a message to please call me back, no call an hour later so I called again! I was told Dan "stepped out" and I was connected to a female who told me my car wasn't ready yet. I asked her what was the point of making an appointment a week in advance if they weren't going to be prepared with the necessary parts, her explanation "We don't do that so in case you don't show up for your appointment then we aren't left with a part we can't use" ??? WHAT??? Another 3 hours later, my car was ready, still no call or update during that time, a grand total of 8.5 hours. The worst part was I went to the dealership 3 times and called 4 times, at no time did anyone apologize for how long it was taking or even call me with an update, did I mention I'm also 8 months pregnant? It was the most awful experience I have ever had with any dealership in my life. 8 months pregnant, 8.5 hour oil change, 3 trips to the dealership, 4 phone calls, NO UPDATE, NO APOLOGY. I would never suggest this place for purchase of a car, even if the sales people are decent, you will have to deal with the awful service department for years after! More

Excellence and Kindness beyond words After months of not being able to have my son's handicapped van fixed by another place which kept charging me but not fixing it, I came to Chrysler de After months of not being able to have my son's handicapped van fixed by another place which kept charging me but not fixing it, I came to Chrysler dealership in Little Falls and met some amazing people. Once they examined the car and realized how extensive the work might be, they realized that since I am out of work, the hourly rate is way beyond my means. The service manager without saying anything to me, instructed his staff to work on the car and didn't charge except for the cost of the first 2 hour of assessment. The Act of Kindness demonstrated by the Service Manager (Scott) and Tracey Mallory is forever appreciated. The entire car was rewired and the handicap accessible doors and ramp is once again working. More

making a difference To whom I may concern, I dropped my van off Friday for service and I had a opportunity to meet the service manager. I don't know about To whom I may concern, I dropped my van off Friday for service and I had a opportunity to meet the service manager. I don't know about the quality of the work or the price, but I will tell you that what I saw Scott Hirsch knows how to make a difference with the customers. You have the right manager for the job. Mr. Hirsch gets a double thumbs up. Robert 917-601-2727 P.S I will let you know about the quality and the price of the work More

Amazing Experience I am often servicing my car at this center and can not begin to explain the kindness and patients of the entire staff.. Having recently gone thru a te I am often servicing my car at this center and can not begin to explain the kindness and patients of the entire staff.. Having recently gone thru a terrible ordeal with the new car division this experience has been a breath of fresh air. One employee in particular stands out his name is Scott Hirsch... Scott and his entire staff go above and beyond in customer service, you are fortunate to have them on your team. More

Duct tape and grand larceny My insurance paid $2000 to have a wiring harness replaced due to rodent damage. The service advisor warned me that I should not drive it until they in My insurance paid $2000 to have a wiring harness replaced due to rodent damage. The service advisor warned me that I should not drive it until they install a "new" wiring harness. Instead of replacing a $600 wiring harness at $100 an hour, they had their mechanic cut through the exposed wiring and reconnect it and then tape it up. $2000 and 12 hours billed on top of another 20 hours tacked on to cover their bottoms which they said they were doing me a favor by not billing me; they decide it is done and give me my car to go home with. So I brought it to another dodge service station for an inspection, and it fails. They tell me to bring it back in 10 days tosee if the sensors reset themselves because the car needed more miles on it to get eeverything to work right. I go to drive away and 500 feet from the service driveway the check engine light comes on and I bring it right back. The other dealer takes the car and the advisor calls me and says that the mechanic pointed out that there is no "new" wiring harness in the car and they only rewired and taped the harness and wired it wrong at that which caused the camshafts to malfunction and break. I called Scott the service manager at route 46 Chrysler Jeep and dodge in a fury telling him everything he did wrong. He denied it, and said, "I watched the mechanic put in a new one myself". I told him what the other mechanic at another dealer said and he got very angry and hung up the phone on me. He called me back fifteen minutes later after talking to my insurance agent who said he would gladly be my witness in court, and Scott says, "I'm so sorry, my mechanic only repaired the wire instead of replacing it, I am very sorry, I feel so embarrassed, I will send the new wiring harness to the other dealer and pay for the install there." So it was the mechanics decision to only fix the wiring and help the dealer pocket $2000? At the other dealer where my car was the service manager had not heard from Scott, saying Scott didn't tell me about paying for a new wiring harness. They replaced the camshafts, cam phasers, and valves all which malfunctioned from a improperly repaired wiring harness which was charged on my receipt as being a new wiring harness. since then I spoke to Scott. it's been a month now, my car is not fixed, I told him that this is a serious issue that they sent me on the road with a car that had bad wiring, also to mention that the car stalled 3 times on the highway going home the day they gave it back after they first fixed it. I mentioned to Scott just a few minutes before writing this and I said, "your mechanics faulty wiring job caused the camshafts to break, and the cam phasers to fall apart is what the mechanic at the other dealer told me", I also told him, "I have contacted dodge customer assistance and that all this new problems with the camshafts and cam phasers were paid for by Chrysler under warranty and that I will be mentioning that to Chrysler. Scott became very angry and defensive, saying, "i am friends with all of them at chrysler, i know all of them and have worked with them for 30 years and they will always take my word over yours, they pay me to go to court with my engineering degree to debunk all claims like this and i get paid for it." He kept mentioning about the cam phasers and pretending to ignore the camshaft problems which were caused by the faulty wiring job. when i mentioned that the mechanic at the other dealer told me that is what caused the camshafts to break, he became very angry, and started mumbling beligerantly, called me "crazy" and hung up the phone on me. Seriously! For everyone's SAFETY, DO NOT GO HERE! They gave me back my car when it was a serious potential fire hazard, exactly what they warned me against; saying I needed a new wiring harness. More

manager of the service is the worst took car for repairs to get car back with damages door scratch rear bumper damaged and rear fender damaged to get car back with damages door scratch rear bumper damaged and rear fender damaged More

I called the dealer this morning to make an appointment to drop my Jeep Liberty off to have a tire changed. I have the service plan for tire replacement. I spoke with a woman and after telling her I had to drop my Jeep Liberty off to have a tire changed. I have the service plan for tire replacement. I spoke with a woman and after telling her I had a nail in my tire she told me they weren't taking any vehicles in today. I laughed because that is how i calm myself down when I'm angry. She proceeded to laugh. I work in customer service and have for many years and I know that if the customer is laughing and a joke was not told you should not laugh. I was treated very poorly over the phone. I called back and requested to speak to the service manager. I left a voice mail and have yet to receive a phone call back. I understand that they may be very busy, but it only takes 15 minutes to change a tire and I was willing to leave my vehicle there and return in the evening to pick it up. That is very poor customer service and when my lease is up I will not purchase another car from them. More

I went to Rt 46 Jeep after having the worst experience imaginable with DeCozen in Verona (DO NOT GO THERE UNLESS YOU LIKE UNKNOWLEDGABLE UNPROFESSIONAL PEOPLE). From the moment I walked into the service d imaginable with DeCozen in Verona (DO NOT GO THERE UNLESS YOU LIKE UNKNOWLEDGABLE UNPROFESSIONAL PEOPLE). From the moment I walked into the service dept here, I could tell they were on a much different level. Peter was a pleasure to work with, he called me back as he said he would on time every time, even at 6pm on a Friday night. They explained the problem with the Jeep (something DeCozen said clearly was not the problem), said it would be ready by Tuesday. Tuesday is here and we're ready to go. It was refreshing to work with a dealership where you don't feel like you are doing a deal with the devil once you leave. I highly recommend them for serious problems with your Jeep. I might even make a purchase here. More

I brought my car for a a/c problem. I was told it needed a charge. I ok'd the work and was told that would take care of the problem. A week later no a/c again. I asked why and they said it lost the charge. a charge. I ok'd the work and was told that would take care of the problem. A week later no a/c again. I asked why and they said it lost the charge. When I asked for an explanation I felt like a little child being scolded. He was condescending and rude. I would rather sweat my xxx off than deal with them again. I was warned but didn't listen. I will not return to them for anything. I'll go to a independent shop instead. More