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75 Reviews of Route 46 Mitsubishi - Service Center
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September 26, 2019
Prompt Service Got a flat tire today on my way to work. Fixed the flat and went to work and scheduled an appointment for a few hours later. Very convenient and hel Got a flat tire today on my way to work. Fixed the flat and went to work and scheduled an appointment for a few hours later. Very convenient and helpful. More
by GSchmidt
Employees Worked With
Arthur Bongiorno
Helpful September 26, 2019
Stay FAR FAR away! If I could give zero stars, I would Avoid this place at all costs. They do not respect customer loyalty one bit. I have spent well over $5k, with 70% going towards labor costs, on vehicl Avoid this place at all costs. They do not respect customer loyalty one bit. I have spent well over $5k, with 70% going towards labor costs, on vehicle services alone over 3 vehicles since 2012. I recently went in for my 90k mile service and when I left I felt as if it was a completely different car, and not in a good way. While accelerating the engine noise became so loud you could hardly hear the radio on a 36 sound setting. At the same time, during acceleration, the pedal began shaking and vibrating, enough to clearly notice the car was not in proper working order. After popping the hood I find out that they decided not to replace the plastic engine cover. I call in and the lovely service advisor tells me I need to come back in. I spent $799.95 for a 90k service, of which $565.45 went to labor. For $565.45 in labor I received my car back in non-working order and they stole my engine cover. After commuting 30 minutes there, something I never should of had to do in the first place considering I already paid them $799.95 for a service, I arrived at 6:02 PM. After already going over all the issues with Jeremy Devita on the phone, upon arrival he makes go over it all again. Apparently being a customer who has already paid for a service, in which they did not complete and actually stole property from my car, does not matter to them and I was thrown to the back of the line being forced to wait over an hour. At 7:18, I was told by Jeremy that the tech who originally worked on my car incorrectly installed an air filter the first time and that is what was causing the noise and vibration. An hour and 16 minutes to put an air filter back in the proper way, clearly this was never a priority because they already had my money. The service advisor then proceeds to walk me to my car, and as I was about to get in, I asked about the engine cover. He acts surprised, as if this wasn’t one of the main reasons I was there, and says let me go get that for you. I see Jeremy running around the back, clearly realizing the cover is long gone. I remained calm to this point, but I finally lost it. I walked into the floor managers office and began yelling. He immediately went to the back and spoke with Jeremy. When they returned, Jeremy began accusing me of never having an engine cover and calling me a liar. Considering Rt 46 Mitsubishi is the only place that has ever serviced my engine, and I do not touch it, this was an extremely wild accusation and I lost it. Who wouldn’t at this point? The Sales Manager, Jason Casale, then proceeded to get in my face trying to intimidate me. At this point, a full-blown screaming match broke out. Finally, another manager steps in and tells me I need to leave the dealership, still with no engine cover. After standing my ground, the manager who just stepped in agreed to replace the cover. Jeremy Devita then began another argument, claiming my statement of having 2 hours of my time wasted was a flat-out lie and that I checked in at 6:02 PM and was checked out at 7:18 PM. At this point, it was 7:37 PM and I still had a 30 minute commute home. Well over 2 hours of my time was wasted after already paying top dollar for a complete abortion of a service. Still there, another employee approaches me and gets in my face before management has to physically pull him back and out of my personal space. The ownership group for this dealership have several other dealerships on Rt 46 and North NJ area. Be very careful going to any dealership with the same ownership group as Rt 46 Mitsubishi, because they clearly do not care about their customers. The two owners have a giant poster in their dealership saying call this number if you are not satisfied with the customer service. I called numerous time and left numerous voicemails, none of which were returned. More
by Jay Dev (Remy)
Employees Worked With
Jeremy Devita, Jason Casale
September 26, 2019
Love 46 Mitsubishi The man who helped me today, Frank Balido, was very nice and gave my a student discount on my service, which was greatly appreciated. I would definite The man who helped me today, Frank Balido, was very nice and gave my a student discount on my service, which was greatly appreciated. I would definitely go back there again. More
by Emileem21
Employees Worked With
Frank balido
September 25, 2019
Awesome Frank was very helpful and informative for me today. He explained everything in detail and made sure i understood everything that was explained to me Frank was very helpful and informative for me today. He explained everything in detail and made sure i understood everything that was explained to me about my car. Thank you Frank! More
by Andi
Employees Worked With
Frank balido
September 21, 2019
General check up, then brake replacement The service department is always excellent in its efficiency and help for customers. In this particular visit, Frank Balido was especially helpful in The service department is always excellent in its efficiency and help for customers. In this particular visit, Frank Balido was especially helpful in scheduling both visits, explaining what was needed, and accommodating regarding the waiting time for the service to be completed. More
by Eloise Forster
Employees Worked With
Frank balido
September 18, 2019
The BEST Mitsubishi dealer in NJ He is very knowledgeable, kind, and gives an apt answer to customers. I do recommend to visit Route 46 Mitsubishi, and ask about Mitsubishi car servic He is very knowledgeable, kind, and gives an apt answer to customers. I do recommend to visit Route 46 Mitsubishi, and ask about Mitsubishi car service to Mr. Arthur Bongiorno! More
by Yusuke
Employees Worked With
Arthur Bongiorno
September 18, 2019
Excellent My experience with Arthur has been 100% Pleasant I walked in expecting to be given the run around and high repair bill what I got was honesty and not My experience with Arthur has been 100% Pleasant I walked in expecting to be given the run around and high repair bill what I got was honesty and nothing but help I still Had warranty he saved me alot money I will definitely bring my vehicle to him for regular scheduled maintenance I bought a 2016 outlander sport at another dealer and still got excellent service from Rt 46 More
by DavidVazquez1
Employees Worked With
Arthur Bongiorno
August 23, 2019
Professional, Efficient, and Helpful I highly recommend the service department at Mitsubishi in Totowa. The staff was incredibly kind. I waited for an oil change but they were professio I highly recommend the service department at Mitsubishi in Totowa. The staff was incredibly kind. I waited for an oil change but they were professional, efficient, and helpful throughout the entire time was there. More
by Lori1125
Employees Worked With
Arthur Bongiorno
August 13, 2019
Satisfied Customer From the moment I arrived everyone treated me with exceptional service. I was very happy with the services and the time it took to service my car. From the moment I arrived everyone treated me with exceptional service. I was very happy with the services and the time it took to service my car. More
by tonyroute46
Employees Worked With
Arthur Bongiorno
August 09, 2019
Outstanding service for not so outstanding luck Long story short my car broke down out of town and Artie went above and beyond To make me feel at ease about an otherwise horrible situation.. he ans Long story short my car broke down out of town and Artie went above and beyond To make me feel at ease about an otherwise horrible situation.. he answered my questions and my phone calls in a timely manner and even put up with my frequent calling to check on my car over a two week time span .. he never acted annoyed and was always extremely pleasant .. exceptional service !! More
by Agarber117
Employees Worked With
Arthur Bongiorno
