Rowe Ford Westbrook

Terrible service experience due to faulty factory-installed tires (Pirelli Scorpion MS), slow communication, and weeks without resolution. If I could rate the sales and service departments factory-installed tires (Pirelli Scorpion MS), slow communication, and weeks without resolution. If I could rate the sales and service departments separately, I would. While Dexter in sales deserves credit for stepping in and advocating for me, the service department has been deeply disappointing, disorganized and slow with poor communication. ⸻ Timeline: July 3, 2025: I dropped off my 2025 santa fe hybrid calligraphy due to a vibration that started after my 7500 mile service. I Drive ~1300 miles per month. Called multiple times to be able to drop off my vehicle as it seemed to be a l maintenance issue. Was initially told nothing was available until July 21. July 3–15: Vehicle at the dealership for 12 days. I was told that the Pirelli Scorpion MS tires were the likely cause (seems to be a common issue after finding other complaints online; durability/bulging/balancing/uneven wear). No loaner or rental was available/offered. I had to call for updates a couple of times. I knew it would take a little longer, but this was excessive. July 15: I picked up the car and the front left and back right tires were replaced. Odd that the replaced tires were not both on the rear given that’s the standard for 2 new tires. July 16: Vibration returned. I stopped driving it due to the frustration and concern for safety. July 21: Returned the vehicle monday at 8am with an appointment. Diagnostics were not completed by end of day. I requested a brand switch for the tires due to the known issues with Scorpion MS. July 22: 5 PM, still no update. I called for a status twice with no response. I had to email my sales rep out of desperation. July 23: Still no call from service, but Dexter from sales stepped up and advocated for me. Decision was made to switch to a different set of pirellis which would be covered, which was appreciated. July 24th: No contact or update about the tires. July 25th: Still no phone call/update. Haven’t been told if it’s ordered, or how long it will take. No apology for the delay. Dexter then emailed me and we had a professional conversation on the phone and he let me know the tires weren’t in yet. I explained my frustration that if service had just done their job on Monday, I would have my car back by now. ⸻ What should have been a simple tire swap and diagnostic has now dragged on for weeks. Despite my multiple good-faith efforts, the service dept consistently failed to meet basic standards of professionalism. This has easily been my worst service experience. If I had known this would be the level of support for a new vehicle, I likely would have stuck with Subaru instead as their reputation and my experience with them for customer service was miles ahead. Every single visit I was updated within 60-90 min. No problems getting a loaner. Dexter in sales showed initiative and care. He’s the reason I held off on a review. Unfortunately the service department continued to fail to communicate. If you’re looking to purchase a hyundai, both mike and dexter were great. Just make sure you don’t have the Scorpion MS, verde or AS plus 3 given similar issues online. However, if you’re hoping this can be your service center, then I advise you to stay clear. I was incredibly patient with them and this is what happened. It’s not worth the hassle and you can’t trust them. This is obviously a systemic department issue. The 4.7 stars i suspect is mostly based on their sales team and regular maintenance. A total of 16 days in the shop for faulty tires, no loaner and 3 weeks of being unable to drive my vehicle. What a gold standard. Also not the safest idea to replace faulty tires with faulty tires. Very nice of them as they should be well aware of scorpion issues by now. At this point I may face retaliation while they still have my vehicle, but other people should know how bad the service is as well as the scorpion tire issues. Red Flag when the sales team cares more than service. More

very happy with everything about my transaction and maci was very nice and professional thanks rowe u rock... was very nice and professional thanks rowe u rock... More

From the moment I walked in, I was welcomed, and Seth did his best to listen to my needs and did an outstanding job with the sales manager to make sure I was happy and made the deal happen even when I was re his best to listen to my needs and did an outstanding job with the sales manager to make sure I was happy and made the deal happen even when I was ready to give up and leave at no fault of Seth or the dealership. I have anxiety and it takes a lot for me to do things like buying new cars. This will be the 3rd vehicle I have purchased from Rowe and my second from Seth. Seth goes above and beyond always making sure you have everything you need like something to drink and updated on everything that is going on with the paperwork or the vehicle. He takes his time to go over the numbers and welcomes any questions as he doesnt want you leaving with any but will always be there to answer any you have in the future. I bought my SUV Saturday June 28th and this morning June 30th called me to see how things were going with my new rig and if I have any questions. 10 out 10 I recommend Rowe Westbrook for any Ford, Hyundai or pre owned Sales as I have bought 2 Fords and this will be my first Hyundai or Service work needed. I also highly recommend Seth T. More

Salesperson Name: Tyler Saunders Dealership: Rowe Hyundai Westbrook Vehicle Purchased: 2025 Hyundai Elantra SEL Sport Date of Purchase: 6/18/2025 I recently purchased a new 2025 Hyundai Elantra Hyundai Westbrook Vehicle Purchased: 2025 Hyundai Elantra SEL Sport Date of Purchase: 6/18/2025 I recently purchased a new 2025 Hyundai Elantra SEL Sport, and I couldn’t be happier—not just with the car, but with the incredible service I received from Tyler Saunders. From the moment I walked into the dealership, Tyler was welcoming, knowledgeable, and completely focused on helping me find the right car for my needs. What really stood out was his transparency and professionalism. There was zero pressure, no gimmicks, and every question I had was answered clearly and honestly. Tyler took the time to walk me through all my options, explained the features and differences between trims, and even made sure the financing process was smooth and stress-free. When it came time to pick up the car, everything was ready, and he made sure I was fully comfortable with all the tech and safety features before I drove off. This was by far the best car-buying experience I’ve ever had. If you’re looking for someone who genuinely cares about your experience and treats you like more than just a sale, I highly recommend asking for Tyler at Rowe Hyundai Westbrook. Thank you Tyler! Mark More

I had a very good experience with seth taylor and all the people at rowe Hyundai people at rowe Hyundai More

This is the second vehicle I have purchased from Rowe. Each experience was wonderful. I so appreciate the kind courteous customer service and would highly recommend them. Each experience was wonderful. I so appreciate the kind courteous customer service and would highly recommend them. More

Seth was awesome! I knew from the moment I met him that I was dealing with an experienced professional. I was not disappointed - I felt very good about the offer I r I knew from the moment I met him that I was dealing with an experienced professional. I was not disappointed - I felt very good about the offer I received. More

Seth was Awesome! They treated my dog and I like family. Everyone was super friendly and helpful! Thank you for making the car buying process as painless as possible! They treated my dog and I like family. Everyone was super friendly and helpful! Thank you for making the car buying process as painless as possible! More

Since I live six hours away from the dealership, this was an Internet purchase with the help of my salesperson Seth and the rest of the team. This was my second such purchase with this dealership. I got th an Internet purchase with the help of my salesperson Seth and the rest of the team. This was my second such purchase with this dealership. I got the best service from start to finish. When the driver delivered my car six hours to the North, that was definitely the icing on the cake. And, I absolutely love this car. TY Seth and all of you for making this Hyundai owner for the past 20 years happy once again. I absolutely love this car. It is sleek, stylish. powerful, and full of convenience options. I am still discovering all that it can do. More

Matt and the other folks at the Rowe dealership were super helpful when I was shopping for a used car. The entire purchase experience was smooth and very efficient. super helpful when I was shopping for a used car. The entire purchase experience was smooth and very efficient. More