Royal Automotive - Service Center

brought in a 2010 VW gti for a code 2015 My son brought his 2010 VW GTI 2.0 We had it coded PO2015 , There is a VW TSB on the intake manifold runner, the service manager stated right off th My son brought his 2010 VW GTI 2.0 We had it coded PO2015 , There is a VW TSB on the intake manifold runner, the service manager stated right off the bat that it might be carbon build up and would not be covered. i really dont know how he could come up with the trouble shooting without cracking the Manifold, everyone in the VW world knows its a VW flaw and should be under warranty. we were charged over a 100.00 dollars and were told it would cost 1000.00 to fix it. Royal could easy replaced the Intake under warranty.and VW would of covered cost. not happy, and feel its either lazyness or corrupt . More

They convinced me that they wanted to earn my repeat busines I purchased my second new vehicle from this dealer. I think they are straightforward and worked hard to keep me coming back. A costly repair on my old I purchased my second new vehicle from this dealer. I think they are straightforward and worked hard to keep me coming back. A costly repair on my old vehicle put me in the car market earlier than I had hoped-- but they worked with me to help me make the best decision with regard to purchase or repair. More

VW service Charlie did an amazing job for us when our VW had some serious mechanical repairs. He went to bat for us even dealing with a extended warranty rep tha Charlie did an amazing job for us when our VW had some serious mechanical repairs. He went to bat for us even dealing with a extended warranty rep that was more than difficult. Everyone in the service department has such a great attitude and are ready to help no matter what. More

Poor Service - Did not Honor Quote - Overcharged I had been a customer of Royal Volvo for over 10 years. In total, I have bought 3 cars from there and always had them serviced at the dealership. Not I had been a customer of Royal Volvo for over 10 years. In total, I have bought 3 cars from there and always had them serviced at the dealership. Not any more. My daughter (20) brought her Volvo to get a quote for a scratch on the door. She talked to the service manager and got a verbal quote. Little did she and I know that the "service" department is different from the shop and that for "shop" services they will not honor verbal quotes. This is the standard procedure for the service department - and the process is the one I had used for years. She then brought the car for another services that required body shop work - this time, she got a written quote and they still charged her over $100 extra. We demanded a refund, it took a while but we finally got it. They were extremely rude, first to her and then to me. I asked that the GM call me and stated that unless he did, I would not be coming back. He never did. They lost a customer for ever - not just the dealership, but VOLVO as well. If I were Volvo, I would drop them as a dealership. Two months later, I bought a new car, a Mercedes M350, from Greg Melbo at Mercedes-Benz of Huntsville - best service ever. Will be a lifetime customer. www.mercedesbenzofhuntsville.com More

Bought a new Jetta from Jerry Smith. When we drove off we never heard from Jerry again. We took the car for maintenance and warranty work until the car had 20,000 miles on it. Everytime it was a hassle: sche never heard from Jerry again. We took the car for maintenance and warranty work until the car had 20,000 miles on it. Everytime it was a hassle: scheduling, length of time to do repairs, lack of parts, you name it. Once they even came to pick up the car and sent two teenagers, who brought the car back with a damaged front spoiler. It took many phone calls and a lot of hassle to get them to repair it. Funny, I thought you took a car to the dealership for service and repair not hassle & damage. Overall, Royal is a royal pain. They are a joke and almost ruined my impression of Volkswagen. More