Royal Buick GMC of Tucson

Updating previous compaint So after all my complaining and a few emails I did receive a call from another manager Kevin, very friendly man willing to help me with my situation. So after all my complaining and a few emails I did receive a call from another manager Kevin, very friendly man willing to help me with my situation. He instructed me to visit the dealership again and speak with Dan. Dan was attentive to our problems and said he would help us in any way he could to get this resolved so everyone is happy. He would meet and greet us every time we came back in. He has such an addictive smile and personality! He introduced us to a new salesman named Sean. Sean was the best, he didn't rush us, listened to us and offered suggestions. He would tell us take it for a few days and see if you like it, if not bring it back and we will try again. He never seemed to get tired of us and we did test drive a number of vehicles. Dan and Sean were always checking on us to see what we liked or didn't like and offer another vehicle. We ended up picking a SUV and they made sure that everything was good on the pricing structure as well as the vehicle. Introduced us to Justin on the Cadillac service side and he was nothing but smiles and offering to help if we needed it. So in the end all things have ended better than they started with this review. A few sad notes of employees (Tyler W and Sean) leaving Royal for bigger adventures in their lives but I am happy they were there to help us along the way! We would like to THANK Kevin, Dan, Sean, Tyler W and everyone else at Royal.. You have definitely changed my opinion and I will be a proud customer of Royal from now on. More

Best car buying experience ever. Thomas was extremely helpful and friendly. Questions were answered quickly and accurately. They got us into the perfect vehicle at a fair price. Will Thomas was extremely helpful and friendly. Questions were answered quickly and accurately. They got us into the perfect vehicle at a fair price. Will buy here again. More

We cannot say enough good about Ryan at Royal! We were in a crappy position and were stressed, nervous, and skeptical. I had been communicating with Ryan here and there for quite a while, he wouldn We were in a crappy position and were stressed, nervous, and skeptical. I had been communicating with Ryan here and there for quite a while, he wouldn't give up on me. I was too nervous to take the leap and come in until awful circumstances arose and we lost the car we were wanting to trade, to repossession. Ryan told me to hurry up and get in there so we sucked it up and got our butts into Royal. Ryan was so freakin awesome, straightforward, and honest. We were able to tell him our stipulations and preferences and he took care of absolutely everything! The environment and everyone there made us feel comfortable and ease our nerves, which isn't always the case at dealerships. I am so glad he pestered me and convinced me to go in to see him. We went in on a Tuesday with zero expectations and got a call back the next day to go in and sign for our car on Thursday. They got me exactly what I wanted and needed with no money down and no payment for 45 days! I also got a dozen roses, so that was cool. Now that we have the car, I don't feel like we're on our own. I know we can go in or call and Ryan will be there to take care of us! More

Comfortable, friendly and caring! We met salesperson Thomas Wabaunsee at Royal Buick and he showed us the used convertible we saw online. Although it wasn’t what we wanted when we saw We met salesperson Thomas Wabaunsee at Royal Buick and he showed us the used convertible we saw online. Although it wasn’t what we wanted when we saw it he didn’t just send us on our way. After searching their additional stock at their other dealerships he found one we thought we would like to see. He was able to continue working with us and took us to the Royal Jaguar dealership. Although the car was newer than we had planned on we ended up buying it. Everyone was very friendly, patient and caring making the car purchasing process more comfortable than some of our past experiences with other dealerships. No regrets! More

Purchased Extended Warranty We were met by Kyle R. and he was very helpful and informative in getting us established with an extended warranty. Wonderful to work with and would w We were met by Kyle R. and he was very helpful and informative in getting us established with an extended warranty. Wonderful to work with and would work with him again. More

Service work Mike and Susan are the best. My car is always ready at the prescribed time and the work is always done correctly. I have been a customer for 20 years Mike and Susan are the best. My car is always ready at the prescribed time and the work is always done correctly. I have been a customer for 20 years. More

Purchased pre owned vehicle Greeted by friendly sales person who didn’t put any pressure on me to make a purchase. She gave me the history of the vehicle and gave me a thorough r Greeted by friendly sales person who didn’t put any pressure on me to make a purchase. She gave me the history of the vehicle and gave me a thorough rundown on the special features and condition of the vehicle. We took a test drive and decided to buy. I was driving home in my new pre owned Yukon shortly thereafter!! I am ecstatic with it and greatly appreciate the quick and excellent service I received. More

Customer Service exceeded my expecations Just had my first service for my vehicle at Royal. I didn't expect the high level of customer service. They gave me a ride to and from the mall durin Just had my first service for my vehicle at Royal. I didn't expect the high level of customer service. They gave me a ride to and from the mall during service. Everyone was so friendly, especially Susan at the service desk. I will be back! More

Made me a loyal customer Thinking of buying a car from a dealership will normally have someone thinking, " I don't want a pushy sales person in my face just tying to get my mo Thinking of buying a car from a dealership will normally have someone thinking, " I don't want a pushy sales person in my face just tying to get my money." From the moment I stepped out of my vehicle and Derek shook my hand. That feeling never came up. Derek made sure I felt comfortable every step. Very professional and VERY knowledgeable of vehicles I wanted to look at. Over all I would recommend Derek to everyone thinking about another car for themselves. More

Class Act When your husband is a car lover like mine is, you run across a lot of characters selling cars, both privately and professionally. I have rarely seen When your husband is a car lover like mine is, you run across a lot of characters selling cars, both privately and professionally. I have rarely seen as professional of a dealer as Mr. Lapotosky. Frank, knowledgable and even pleasant, he made purchasing our family's new wagon a painless process. Additionally, I was impressed with his ability to facilitate communication between the ranks at the dealership. To his credit things hummed along quickly and we did not spend a lot of time waiting for responses between paperwork. More