Royal Buick GMC of Tucson

Went in for service the manager by the name of Ryan Velasquez was the guy taking care of me, over the phone he gave me a price and when I got their to drop off the vehicle he had another guy take care Velasquez was the guy taking care of me, over the phone he gave me a price and when I got their to drop off the vehicle he had another guy take care of me because he had messed up with the price, I go to Ryan's office blows me away and tells me to talk to another manager that he passed on my services to him very rude disrespectful one of the reasons why I am not going back and sad to say it's my 3rd truck that I buy the last one being a 2500 HD denali off the show room when it first got their. It sucks how u walk in to buy a vehicle and everybody is all over you but when something is wrong with the vehicle totally ignored. Very poor service on Ryan's behalf. More

The team I worked with at Royal Buick GMC of Tucson was fantastic. I really enjoyed the process and am very happy with the vehicle I purchased today. Joe Sullivan, as always, stepped up the service. This i fantastic. I really enjoyed the process and am very happy with the vehicle I purchased today. Joe Sullivan, as always, stepped up the service. This is the eighth car he has sold me, and his commitment continues to impress. More

Joe made our buying experience much easier than normal. He is very professional and obviously knowledgable about all his inventory. He helped us choose the right vehicle for us. We appreciate his persona He is very professional and obviously knowledgable about all his inventory. He helped us choose the right vehicle for us. We appreciate his personal style and positive outlook! More

The dealership was a no-pressure environment with friendly people and great atmosphere. I appreciate the large inventory and the beautiful attention to detail. Regarding our associate, Andy Villa was friendly people and great atmosphere. I appreciate the large inventory and the beautiful attention to detail. Regarding our associate, Andy Villa was absolutely exceptional in helping me with my vehicle purchase. From start to finish, he was friendly, informative, and never put any pressure on me. Even when I changed my mind, he handled it gracefully and went above and beyond his scheduled hours to assist me in finding another vehicle. Andy's professionalism truly stood out during my time at the dealership. Despite living in Phoenix, I would gladly make the commute to Tucson for any future vehicle purchases just to have the same amazing experience again. This was, without a doubt, the warmest and most supportive car buying experience I've ever had, which is definitely not the norm. I couldn't be happier with my overall experience and I'm extremely grateful for Andy's assistance. More

Muy amable persona y me ayudo mucho para agarrar mi carro. Les recomiendo busquen a Jose cuando vallan. carro. Les recomiendo busquen a Jose cuando vallan. More

Marie Floriant assisted us last Friday and let us drive a new Buick Envision and a new Cadillac XT-4. The Cad was great (our choice) and so was Marie! We'll definitely ask for her the next time we're visit new Buick Envision and a new Cadillac XT-4. The Cad was great (our choice) and so was Marie! We'll definitely ask for her the next time we're visiting Royal. Marie was very, very knowledgeable and courteous! More

The absolute best of the best service experience I have ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the following week. This dealership will never, under any circumstances lose my business! I will always buy from Royal, they take excellent care of their customers!!! 😊 More

This was my first Cadillac purchase and I’ve only been in the Tuscan area for a couple of months. Seamless purchase transaction with no pressure. MaryLou and Amanda were both professional and a pleasure to d the Tuscan area for a couple of months. Seamless purchase transaction with no pressure. MaryLou and Amanda were both professional and a pleasure to deal with. I would not hesitate to use Royal, Amanda and MaryLou for my next purchase! More

Marylou made my Truck buying experience wonderful and the minor things I needed done to the truck she took care of. Would definitely recommend her. minor things I needed done to the truck she took care of. Would definitely recommend her. More

Super helpful made buying my first car simple would highly recommend letting Jose help you highly recommend letting Jose help you More