Royal Buick GMC Cadillac - Service Center

Great experience Nicole answered all our questions and was extremely helpful and very pleasant. No pressure and we appreciated that. We had an appointment for an oil c Nicole answered all our questions and was extremely helpful and very pleasant. No pressure and we appreciated that. We had an appointment for an oil change and ended up buying a new car which we really like. More

Awesome Customer Service Great customer service to Eric and Susan at Royal Buick GMC. They were awesome and have great customer Service. Eric my vehicle advisor kept me inform Great customer service to Eric and Susan at Royal Buick GMC. They were awesome and have great customer Service. Eric my vehicle advisor kept me informed about my Vehicle and Susan was perfect when I checked out . More

Service work Mike and Susan are the best. My car is always ready at the prescribed time and the work is always done correctly. I have been a customer for 20 years Mike and Susan are the best. My car is always ready at the prescribed time and the work is always done correctly. I have been a customer for 20 years. More

Customer Service exceeded my expecations Just had my first service for my vehicle at Royal. I didn't expect the high level of customer service. They gave me a ride to and from the mall durin Just had my first service for my vehicle at Royal. I didn't expect the high level of customer service. They gave me a ride to and from the mall during service. Everyone was so friendly, especially Susan at the service desk. I will be back! More

quick and accurate service Mike had my Yukon done quickly, called promptly and was sure my tires did not rotate. This was a first and saved me a lot of time and hassle. Thank y Mike had my Yukon done quickly, called promptly and was sure my tires did not rotate. This was a first and saved me a lot of time and hassle. Thank you Mike. More

Service Department Performance I had my 2016 GMC Terrain serviced at Royal on 8/1/19. Bryan was my service representative. He reviewed possible needs for my car, only if needed an I had my 2016 GMC Terrain serviced at Royal on 8/1/19. Bryan was my service representative. He reviewed possible needs for my car, only if needed and let me know about how long it may take, as I was waiting. I arrived about 7am. The waiting room was clean and comfortable with a number of newspapers available, plus a TV viewing area as well as coffee, cold drinks, and pasteries. The latter were not available right away, but when a member of the dealship was informed, they immediately appeared. Turned out to be home made and quite good. My car was serviced and ready before expected and at the payment counter, Susan did an outstanding job of preparing my bill. She was very courteous and was a pleasure to deal with. All-in-all, I give the Royal Service staff the highest of marks. More

Jim Kitt Royal Buick has been wonderful from service writer to diagnosis to Cashier. Great job communicating and taking care of needs of this customer. Felt no Royal Buick has been wonderful from service writer to diagnosis to Cashier. Great job communicating and taking care of needs of this customer. Felt no pressure to make decisions on the needed repairs More

Top Notch Customer Service I moved to Tucson 3 years ago and have a 2009 Saab. Was anxious about finding a service center to work on this brand. Luckily I discovered Royal GM. T I moved to Tucson 3 years ago and have a 2009 Saab. Was anxious about finding a service center to work on this brand. Luckily I discovered Royal GM. Their service on my car has been fantastic. But perhaps what I enjoy the most is their customer service. Everyone is so nice! The team is led by Susan who is always so helpful and friendly. I mentioned to her I was filling out a rebate form and she actually competed it for me. Told me to enjoy the complimentary coffee and water in the waiting room. Couldn’t be happier. More

Great staff to work with at Royal Ms. Grace always great to work with even when paying my bill! Tyler in service dept. also very good to work with at Royal GMC Ms. Grace always great to work with even when paying my bill! Tyler in service dept. also very good to work with at Royal GMC More

Professional and courteous Tyler helped a lot and took the time that I needed Also Susan where I picked up my keys and signed my paperwork was another very super outstanding Tyler helped a lot and took the time that I needed Also Susan where I picked up my keys and signed my paperwork was another very super outstanding employee Susan went way out of her way to make sure I understood everything on the paperwork. Was super nice, courteous and professional- I am bragging but she was the best- I thought I was rating the 2 employees that deserve recognition but could not find Susan on the list- or the other nice lady at that desk- please acknowledge Susan. More