Royal Kia

Beware. Do NOT consider the extra warranty if buying a used car. It's staggering what's not included, especially since being assured by the "salesman" that it Do NOT consider the extra warranty if buying a used car. It's staggering what's not included, especially since being assured by the "salesman" that it would be bumper-to-bumper. A year in, after a $2K price tag on a useless warranty, I'm already out $700+ for a hatch latch that won't open and a faulty seatbelt/airbag sensor that constantly bongs because it's not connecting properly. Feeling scammed. More

So great we went back for another!!! Melissa was wonderful to work with. Her communication and follow-through are amazing. She was professional, knowledgeable, and has a great personali Melissa was wonderful to work with. Her communication and follow-through are amazing. She was professional, knowledgeable, and has a great personality. I usually hate shopping for cars but she made the entire experience fun and easy. We liked her so much that we went back to buy another Kia from her within 2 months! We will definitely be back again in the future!!! More

Awesome Experience!!! My first contact with Matt Horrigan was by phone, I had just had a bad run in with another dealer and after explaining the situation Matt said he felt My first contact with Matt Horrigan was by phone, I had just had a bad run in with another dealer and after explaining the situation Matt said he felt he could help me. Upon arriving I was made to feel welcome and Matt actually listened to what I wanted. He researched some possibilities for me and told me he had a car he felt would work. Little did he know he was showing me exactly what I wanted but thought was out of reach. Between Matt and Jen, my dreams came true... they worked hard for it to happen and appreciate all they did for me. I will definitely recommend Royal Kia to anyone looking for a car. I not only drove off the lot in a 2016 but also with roses!!! Thank you Matt and Jen, you guys are wonderful!!!! More

Car Purchase from Justin Justin made our experience smooth and carefree. A coworker/friend recommended Royal Kia (she went to the Oracle location) so we went to the Speedway Justin made our experience smooth and carefree. A coworker/friend recommended Royal Kia (she went to the Oracle location) so we went to the Speedway location where there was some inventory that had our interest. I would recommend this location and probably any other of the Royal family locations. Thank you to Justin Rade. Nice friendly facility. More

Absolute best experience Having been through four cars in the past six years, I am extremely use to how dealerships and car dealers work. I came into Royal Kia by myself, as a Having been through four cars in the past six years, I am extremely use to how dealerships and car dealers work. I came into Royal Kia by myself, as a college student in a bind, needing a new car that would be reliable and within my specific price range. After days of hassling with disingenuous dealers and dealerships, I ended up at Royal Kia and came in expecting nothing more than the same stressful experience I had gotten for the past couple days elsewhere. However, Royal was nothing like this! It was by far the absolute best experience I have ever had at a dealership! This was 100% due to working with Justin Rade. He was not only completely professional, but positive and sincere in making sure I found the right car for me without being pushy and made sure to provide me with all of the information I could ask for! He went above and beyond in helping me figure out my insurance, following up to see how I was liking the car, and scheduling future service appointments. I honestly can say I have never had such an enjoyable experience and I cannot recommend Justin and Royal Kia enough!! More

Very efficient, friendly service My experience with Royal Kia has been a very positive one since the very start. Jim responded to my email inquiries with great promptness and a frien My experience with Royal Kia has been a very positive one since the very start. Jim responded to my email inquiries with great promptness and a friendly, but not pushy attitude. He continued to do so until I was ready to visit the dealership. When I visited the dealership, I was helped by Melissa Shelley who has a very easy going personality and a positive way about her. She made me feel comfortable and at ease. She was not phony or pushy which tends to be the norm in the car sales industry. She was very helpful and took care of all the details in a prompt manner. She and Jim made leasing a vehicle from Royal Kia a breeze and I appreciate their help very much. Thank you!!!!! More

Awesome experience Justin was awesome. I came in with a lot of issues and he was able to solve all of them. He takes the pressure out of buying car and makes it a great Justin was awesome. I came in with a lot of issues and he was able to solve all of them. He takes the pressure out of buying car and makes it a great experience. The first time ever buying a car that I didn't feel like I was getting something pulled over on me. Very trustworthy. I recommended him to my family member who went the same day and bought a car as well. More

Great again! This is my second car purchase from Royal Kia and it went just as quick and smooth as the first. I absolutely love this dealership. no gimmicks, no BS This is my second car purchase from Royal Kia and it went just as quick and smooth as the first. I absolutely love this dealership. no gimmicks, no BS, no crazy sales techniques, just good friendly service. Everyone is nice and there is no pressure at all. Tom Rice was my sales representative for both my vehicles and I swear as long as we are both alive and kicking he will be my only car sales rep. He always answers his phone, responds to emails and gets me where I need to be and in a timely manner. Great place and great guy! Oh yeah, my new rides are pretty amazing too. Love Kia! More

Fun, fast, effective and efficient! From the very first moment I drove unto the lot and stepped out of my vehicle to take a look, I was greeted with warmth and enthusiasm. Melissa Shelly From the very first moment I drove unto the lot and stepped out of my vehicle to take a look, I was greeted with warmth and enthusiasm. Melissa Shelly was professional, sincere, and amazingly competent. She saw that I was interested in the yellow Soul and immediately offered me a test drive. I was hooked. From here, it was all fun and business. Melissa has the uncanny ability to be natural and relaxed, yet business focused. I will send anyone I meet who is looking to buy a car to her. My son wants to buy an Optima, he lives in Michigan. I hope to convince him to move here and we can buy the car of his dreams from Royal with the help of Melissa. I am thrilled with my new Soul! Just yesterday, I took it for a car wash and Melissa crossed my mind, I thought perhaps I can surprise her with a grande cinnamon dolce latte from Starbucks one day this week. I actually miss her and really enjoyed my car buying experience. Thanks Melissa, thanks Royal Kia! More

One of a kind experience Buying my first car was a drawn out and exhausting process. When it came time to trade in my car for another, I chose to visit Royal Kia and hit the l Buying my first car was a drawn out and exhausting process. When it came time to trade in my car for another, I chose to visit Royal Kia and hit the lottery. Tom Rice was an amazing Sales Representative! Made the process very enjoyable and informative. More