Royal Kia

This was the best car buying process I’ve ever been through. William was so helpful. He answered all my questions & instead of feeling rushed to make a decision he really helped find the right vehicle through. William was so helpful. He answered all my questions & instead of feeling rushed to make a decision he really helped find the right vehicle for me & my family. More

Royal has a rare gem in Jesus Camargo. From the moment I met Jesus, I felt he was honest and caring, two qualities you don’t often find in a car salesman. He is the kind of person you coul From the moment I met Jesus, I felt he was honest and caring, two qualities you don’t often find in a car salesman. He is the kind of person you could easily see being lifelong friends with. Jesus was kind and patient as I took multiple days to test drive vehicles, ask questions, test drive some more, and finally make a decision. Jesus gave me his honest feedback about what he felt would be a good choice for me and never pressured me to make a decision. He went above and beyond when I left a personal item in the car I was trading in and he drove to me to drop it off after his work day had already ended. That is the definition of excellent service! I hope to have my 4Runner for many years to come, but I will absolutely be recommending Jesus to anyone I know who is looking to buy a car. More

Professional, friendly, transparent and great salesperson. Never felt pressured and felt like he was always making sure that the deal was fair. Looking forward to working with him in the future. salesperson. Never felt pressured and felt like he was always making sure that the deal was fair. Looking forward to working with him in the future. More

Lelia Thompson made car buying a pleasant experience, and purchasing a vehicle is not high on my list of fun things to do. It often involves high pressure and a push to purchase more than you want or need in purchasing a vehicle is not high on my list of fun things to do. It often involves high pressure and a push to purchase more than you want or need in a vehicle. We had none of that. Leila listened to what we wanted in a vehicle, what our most important considerations were, and what price point we had in mind. She helped us find just the right vehicle for a price we could live with. She made sure the paperwork was completed efficiently and that the vehicle was ready when she said it would be. She respected our time. It's the first time I can say buying a vehicle was an enjoyable experience and one with no pressure or surprises. More

I bought a brand new 2022 Kia Soul in 2021. Within a month it started to stall off an on, no check engine lights. It continued to get worse and then it stalled in an intersection that I luckily Within a month it started to stall off an on, no check engine lights. It continued to get worse and then it stalled in an intersection that I luckily rolled out of. It always would restart. I took it in and the motor was bad. They had my car almost 3 months.after about 6 weeks I went in to check on my car since I wasn’t getting good updates and it was in their storage area waiting to be repaired. All my windows were down and my parts were just thrown in my car on the interior (I have tan interior). I told them to roll my windows up. I was told they can’t and after I yelled at them they put the battery back in and rolled them up. Then it got fixed and still within the time I had that new motor it’s still would lose power and stall, I took it in multiple times. I then got a recall notice in the mail and had to have the motor checked again and it failed. I did have a check engine light on for oil blowing into the exhaust when I turned it in. It only took them 3 days to fix it and that was fishy, they had to replace my exhaust too. I can’t even count how many times I took that car to them for issue after issue. Many times I was told they had no loaner cars and at times they tried to refuse giving me a rental (I live very far). I was always met with attitude and disrespect. After the recall motor was installed I took the car home. 2 days later I drive to town and I passed a car and I heard a loud pop noise. My ac went hot. I had it checked twice and they claimed it wasn’t them that broke the ac. They told me it was $3,200 to replace the ac that they broke. They have refused to pay for what they broke. Pulling motors in and out several times can damage other parts. Plus, when they removed the motors and put another one in they kept deep scratching my paint in the front. They will not help me and they are so rude to me. Idk what to do now, I can’t even trade it in since I’m upside down in it even 5 years later. More

David was very attentive and helpful with the repair of the handle of my EV6. the handle of my EV6. More

We had a great experience working with Will! He was super helpful, patient, and never made us feel pressured. He made the whole process less stressful. We’re so happy with our new car and would He was super helpful, patient, and never made us feel pressured. He made the whole process less stressful. We’re so happy with our new car and would definitely recommend Will to anyone searching for a new vehicle! More

I had such a great experience working with Jesus! From the very beginning, he was incredibly nice, professional, patient, and knowledgeable. During the test drive, he took the time to explain everyth From the very beginning, he was incredibly nice, professional, patient, and knowledgeable. During the test drive, he took the time to explain everything about the car and answered all of my questions. He also made the entire car-buying process easy to understand and made sure I knew exactly what was happening every step of the way. One thing that really stood out to me was how thoughtful he was with my family. My son had fallen asleep in his car seat, and I already had my hands full, so Jesus carried him in his car seat all the way to his desk for me without waking him up. I thought that was so kind and genuinely appreciated it so much. It was such a small gesture, but it meant a lot to me and really showed the kind of person he is. I also really appreciated Garett, the manager, throughout the financing process. He was very proactive, helpful, and communicative, and made sure everything was moving along smoothly. He took the time to help with the financing details and made the process feel much less stressful, which I really appreciated. What also impressed me was the service even after I purchased the car. Jesus went through EVERY feature with me and made sure I knew how everything worked before I left. He has also continued to follow up with me every day throughout the rest of the process, helping me get all of my features set up and making sure everything with the bank was taken care of. They truly went above and beyond and made what can normally be a stressful process feel easy and exciting. I never felt rushed or pressured, and I really appreciated how attentive, helpful, and caring everyone was throughout the entire experience. I would absolutely recommend Jesus, Garett, and the team to anyone looking to purchase a car. 10/10 experience! More

Jesus was amazing! We had a not so good experience somewhere else. He exceeded our expectations! We had a not so good experience somewhere else. He exceeded our expectations! More

We had such a great experience at Royal Kia! Jesus was our salesperson and he was absolutely wonderful. He was patient, helpful, and went above and beyond to help us get exactly what we wanted. Jesus was our salesperson and he was absolutely wonderful. He was patient, helpful, and went above and beyond to help us get exactly what we wanted. He made the entire process easy and enjoyable, and we never felt pressured. We really appreciate everything Jesus and the Royal Kia team did for us. Highly recommend! More