Royal Kia

An amazing experience with an amazing sales lady!! WOW just WOW!! On Saturday my husband and I went to Royal Kia to look into buying a Kia Soul. From our past experiences I will tell you we were bo WOW just WOW!! On Saturday my husband and I went to Royal Kia to look into buying a Kia Soul. From our past experiences I will tell you we were both not looking forward to this "necessary evil". When we got to Royal Kia we were paired up with Melissa Shelley. The connection was INSTANT. She understood our "fear" of car buying and went above and beyond to make sure that our experience was amazing! Her attention to detail, her thoughtful attitude towards our situation and her humor made our thought process of car buying change for the better! Thank you so much Melissa for everything that you did for us! Royal Kia let me tell you that you won the lottery with an employee like her!! Well done! We will be customers for life! :) More

Honest and fast service Philip was very honest with us about the extensive rust damage to our van. The information was not good, but he handled it sensitively and was willin Philip was very honest with us about the extensive rust damage to our van. The information was not good, but he handled it sensitively and was willing to put the van back up on the lift so we could see the amount of work needed to our vehicle. Based on his recommendation we began looking at other vehicles. Melissa was very receptive to what we needed out of a vehicle and even more honest with what she could offer us. We ended up buying a completely different vehicle than anticipated, but we're grateful now to have a car under warranty and that gets fantastic gas mileage. Thank you, Melissa! More

exelent service of sale rep river and maneger Exelent service and they dont shust try to sell u a car they find the deal that fits u .river and his maneger were grate Exelent service and they dont shust try to sell u a car they find the deal that fits u .river and his maneger were grate More

Service Oil Change On July 30, 2016 I took my new 2016 Kia Sorento to Royal Kia for the first oil change. Wow what great service I was met with a very friendly greeter M On July 30, 2016 I took my new 2016 Kia Sorento to Royal Kia for the first oil change. Wow what great service I was met with a very friendly greeter Mr. John Pittman, He introduced me to Scott who wrote up my service and he got me in & out quickly, Everyone was friendly and showed me the waiting room. I have never owned a Kia and I am so happy with the entire handling package. Royal Kia will have my business in the future and I am very happy to meet such a fine staff. More

Excellent service This is second vehicle sorento we are very pleased and Mr Tom Rice was wonderful and very acknowledged about Kia system and very friendly with his cli This is second vehicle sorento we are very pleased and Mr Tom Rice was wonderful and very acknowledged about Kia system and very friendly with his clients also he reminded for our birthdays. He is excellent!!!! More

We love our Kia Forte and enjoyed working with Brandon! I had scheduled a test drive of 3 vehicles during the day. I worked with Brandon Thornberry, who was respectful of my time constraints during my test I had scheduled a test drive of 3 vehicles during the day. I worked with Brandon Thornberry, who was respectful of my time constraints during my test drive appointment. I did not feel pressured and Brandon provided me with helpful information before I left. My husband and I returned that evening to finalize the purchase of our Kia Forte EX. (This is our 3rd Kia!) Brandon was great to work with from beginning to end, addressed all my concerns, and followed through on his promises. We will definitely consider purchasing from Royal Kia again. More

From Zero to Hero! I walked into the Royal Kia dealership with absolutely no intentions of purchasing a vehicle. I had just visited a seller from a local craigslist ad I walked into the Royal Kia dealership with absolutely no intentions of purchasing a vehicle. I had just visited a seller from a local craigslist ad and was a bit dissapointed with the condition of the vehicle. Feeling let down by technology, I decided to visit the dealership to get some questions answered: What is expected of a new car owner? How much could I afford a month? Does having a credit card for a year constitute anything towards buying your first vehicle? WHAT DOES A.P.R. EVEN MEAN?! I was a lost puppy ...but was immediately received by salesman River Lintner who guided me every step of the way. His level of professionalism and genuine dedication to my interests was extremely impressive. He asked, "What can we do for you today?" to which I distinctly remember him pulling out a sheet of blank paper and jotting down everything that I wanted from his dealership. What set River apart from every other salesperson I've ever encountered was that he ACTUALLY LISTENED! Never once did I feel I was getting shorted, lowballed, or blinded by the smoke and mirrors that can occur in sales. I arrived at the dealership a confused and car-less young man, and left a confident adult driver of a 2010 Hyundai Genesis...deservedly named "Sega". Thank you River and the rest of the Royal Kia family. You truly have made one of the most terrifying decisions of my life, one of the best and one of the easiest! More

Completely satisfied with our purchase of a used Kia Sorento Pros: Sales floor: The dealership is clean, comfortable and accessible for after hours viewing. My wife and I do not like to be hassled. We vie Pros: Sales floor: The dealership is clean, comfortable and accessible for after hours viewing. My wife and I do not like to be hassled. We viewed many cars online and followed up in person. At Royal, we were able to look and decide without any salesman intervention. Salesman: Once decided, we found a very upstanding salesman that proved caring, communicative and effective at satisfying our needs. We might have been a little hard on the guy in order to get the most we can, but he took it with great stride and in the end deserves a 5 star review for excellent care and service. I would definitely return to any dealership that Matt Horrigan is working at to buy our next car. Service: I have not taken our new car in to Royal's service yet, but have taken our previous Kia there. I can say that their service department aided in our return for our car we just bought. The service department provides excellent care and is very customer oriented. --------------------------------------------------------------------------------------- Cons: Sales: Don't give Royal your phone number, they will tellemarket the heck out of you. Months before we bought this car, I went by just to look and dream. Unfortunately, I was willing to provide a salesman named Juan my phone number, and consequently was bothered dozens of times. I first saved Royals number as do not answer, and proceeded to get calls from other lines of theirs. I have like 5 do not answer contacts saved to my phone. Once again though regarding Matt Horrigan, he obviously has good people skills to understand we are not the bothering type. Since we met him, he has not bothered us, and even when he put our number in Royals system; and we got a few calls from others, he quickly with sincerity apologized and notified the dealership to leave us alone. More

terra Bolton was awesome. she is very knowledge and great in We now have purchased 2 vehicles in the last 16 years from Kia. Good product and extremely happy with customer service. I highly recommend Tear Bolton We now have purchased 2 vehicles in the last 16 years from Kia. Good product and extremely happy with customer service. I highly recommend Tear Bolton she is a great asset to kia. Very knowledgeable sales person. Thank s again kia and tear Bolton!!! More

Service beyond Belief I recently had the most wonderful experience purchasing a used Kia Optima from Royal Kia. The sales agent, Peter Thomas was the most remarkable salesm I recently had the most wonderful experience purchasing a used Kia Optima from Royal Kia. The sales agent, Peter Thomas was the most remarkable salesman that I have ever dealt with. His level of service and dedication to me was impeccable. It far exceeded what I had envisioned purchasing a car would be like. He was not only very professional as well as one of the most polite gentleman I have ever met, he also was able to connect with me on a very personal level. I had walked into the dealership with very specifics of what I was looking for and the amount I was going to spend. Peter took time to not only listen to me, but to also deliver exactly what I was looking for and to work with me through the purchase process. There were some extenuating circumstances with my recent purchase, and Peter went what I call above and beyond what was required to not only get but to keep my business. He treated me like a "real person" not as just another sale so that the dealership can meet it's quota. Peter took genuine interest in not only what I wanted, but worked with me through ever single step of the purchase so that there were no surprises when it came to closing the deal. Royal Kia should be more than PROUD and HONORED to have PETER THOMAS working for them. With dedicated employees like Peter Thomas, Royal Kia will be a "PREMIER" car dealership well into the future. Thank you Peter Thomas for making purchasing a vehicle such a pleasant experience. More