Royal Kia

We are FAMILY!!! These men provide customer service. I so appreciate how they have helped me and my husband through the buying process. This is our second Kia Soul. Love Love Love my car. I cannot so appreciate how they have helped me and my husband through the buying process. This is our second Kia Soul. Love Love Love my car. I cannot express how easy they make it for a customer to go through the buying process without spending hours at the dealership. I recently took a friend into Royal Kia and she was amazed at how the customers were treated and her next car WILL be purchased at Royal. I also love knowing that I will now be able to schedule maintanence online. How great is that. Would we recommend Royal. OH YES.... and do we OH YES Great Job. Kind Regards Pete and Linda Campbell More

Gerry was great. I had a no pressure experience. No games no tricks just a good deal with a great atmosphere. She was understanding and more helpful than i could have ever expected. My friends sent me to Ro no tricks just a good deal with a great atmosphere. She was understanding and more helpful than i could have ever expected. My friends sent me to Royal Kia and now I'm recommending them too! More

We were looking for a used car and stopped in to Royal Kia based on a friend's recommendation. Sales Associate Gerry Reisig approached us and she showed us around the dealership. We didn't find the used Kia based on a friend's recommendation. Sales Associate Gerry Reisig approached us and she showed us around the dealership. We didn't find the used car that we wanted that day, but she let us know she'd be in touch when anything that fit our needs came in. She was true to her word. She called us twice with detailed information and we came down and found the car of our dreams. After just a day, we did experience some problems. We called Gerry immediately and she told us not to worry, to bring the car back in first thing in the morning. Karl was wonderful. Eddie and Trey in service were also very helpful. Royal covered ALL the repairs and even gave us a loaner car while we were waiting. I feel like we got a brand new car for the price of a used one. The power warranty is one of the key reasons we shopped there but the 2 months everything covered warranty is an added bonus. we had tremendous peace of mind knowing that if anything went wrong with our new "used" car, we wouldn't have to pay a penny. AND WE DIDN'T. the service department was great and they took care of us immediately and covered the cost of all our repairs. I recommend Gerry and Royal Kia to anyone who is looking to buy a car. We will need another used car in the near future and I won't shop anywhere else or with any other sales person than Gerry. More

The mileage for my Sorento has been disappointing. Sales personnel touted the high mileage of the 4 cylinter GDI. When I asked Craig Abbott about it at a dinner he stated that the 4 has to work harder than personnel touted the high mileage of the 4 cylinter GDI. When I asked Craig Abbott about it at a dinner he stated that the 4 has to work harder than a 6 and the mileage would probably not reach what was touted. A young lady at the dinner explained that every time you bring in the car for service, Royal would wash it. The previous week I had brought my car in and it was not washed. I asked when they started this wash program. Since moving to the new location, was the answer. I asked the service people why my car was not washed the week before. "Oh, you have to ask for that service" was the answer. "It takes a long time." When I had brought the car in for the oil change I told Craig that I would give them as much time as they wanted and would just use the time for my daily walk. Not a big deal but don't promise something that you won't deliver on. Or promise something only if the customer asks for it. When in for the service I saw Trey. He worked with CC and me on the sale of the Sorento and some subsequent paperwork. I said ,"Hi, Trey, nice to see you." He smiled, said hi but I don't think he had any idea who I was. Could be wrong. Then at the dinner he said hi but never used my name. Hmmmmm. Royal Kia is a good dealer, I guess, but still just a typical car dealer. More

I made several trips to the dealership and spoke with the above listed people who were all helpful in giving me information about the Kia Soul. I was convinced that I wanted the Soul by the information give above listed people who were all helpful in giving me information about the Kia Soul. I was convinced that I wanted the Soul by the information given to me by Scott Maher. We discussed the 2012 Soul while I was having my Kia Sportage serviced. The sales consultant who completed the sale was Chuck Beardsley. He went out of his way to meet with me at times convenient for me. The purchase was completed with no hassles. More

This buying experience was outstanding! Luis "Lu" Fragozo provided in-depth information regarding the Optima with no sales pressure. The sales process was organized and efficient. In a short per "Lu" Fragozo provided in-depth information regarding the Optima with no sales pressure. The sales process was organized and efficient. In a short period of time, we were able to drive a brand-new vehicle off the lot. Mr. Fragozo's personal attention, courtesy and knowledge serves Royal Kia well! We had been to previous dealerships and left feeling frustrated and deceived. It is a pleasure to say that changed when we walked into your dealership. Not only is your product (Kia Optima) outstanding but your sales process is to be commended. We have already shared our good impressions with family, friends and coworkers. David and Ruth Hansen More

Frinendly, good price, easy to work with, ease of Financing, no pressure sales, willing to work with you on price and options. Return phone calls promptly; great service department. Financing, no pressure sales, willing to work with you on price and options. Return phone calls promptly; great service department. More

CC did a great job of working with us to get us exactly what we were looking for. She demonstrated all of the features on the Sorento, answered all of our questions, explained our options, and helped us t what we were looking for. She demonstrated all of the features on the Sorento, answered all of our questions, explained our options, and helped us through the paperwork. She also introduced us to the sales manager and the service manager. Everyone we met along the way was friendly and helpful. We love our car and are very pleased with our experience at Royal Kia. More

Both Lu and Eddie were professional,personable, and informative. Not to mention both are very sharp dressers! Anytime I asked Lu a question he made sure he found an answer for me. He was also very informative. Not to mention both are very sharp dressers! Anytime I asked Lu a question he made sure he found an answer for me. He was also very kind and hospitable. I felt very comfortable with his personality. Lu even came in early so I could complete the sale before I had to go to work that day. I did not feel like I had to fight for a fair price on the vehicle at any time. More

This was my first visit to a Royal dealership. The staff treated me with respect and was aware of the time I allot for completing the sale. I'm a proud owner of 2012 Kia Optima Hybrid and would recommend t treated me with respect and was aware of the time I allot for completing the sale. I'm a proud owner of 2012 Kia Optima Hybrid and would recommend this dealership to anyone who wants a no hassle car buying experence. I would like to thank Royal Kia and Kyle Hook for a great car buying experience. More