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Royal Kia - Service Center

Tucson, AZ

4.2
99 Reviews

99 Reviews of Royal Kia - Service Center

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March 15, 2013

Taking a car into Royal Kia is a very pleasant experience. The service is absolutely top-notch and the service managers are wonderful to work with. They go over, step-by-step, what they are goin More

by gwenlisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Aranda
Apr 08, 2013 -

Royal Kia responded

Terrific to hear how great your service appointment was. We are happy that Shawn is able to help you and work with your vehicle to your satisfaction. We appreciate your continued loyalty to Royal Kia. Thank you!

July 04, 2012

I took my Kia Sedona in for service because I was getting steering wheel vibration. Scott called to let me know what was wrong and that I'd need a set of tires ($400) and a number of other parts that needed More

by dkiliansr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Maher
Jul 05, 2012 -

Royal Kia responded

Thank you for your kind words. We are pleased to hear you had such a great experience with our dealership. At Royal Kia our goal is to make sure our customers are taken care of and we are happy to hear you experienced this during your visit. We look forward to working with you in the future! Also, please visit us on Facebook and Twitter as we have many specials going on exclusively for our followers. Sincerely, Trey Jefferson Sales Manager wjefferson@royaltucson.com

May 01, 2012

The mileage for my Sorento has been disappointing. Sales personnel touted the high mileage of the 4 cylinter GDI. When I asked Craig Abbott about it at a dinner he stated that the 4 has to work harder than More

by wpkinney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 03, 2012 -

Royal Kia responded

Mr. Kinney, Let me first start by saying that I do personally remember you and that I feel terrible for not acknowledging you by your name. It sounds like there were several little things that happened during your visits that added up to a less than 'Royal' standard of customer care and attention to detail. I am very grateful that you were able to bring these issues to our attention and I want you to know that I have teamed up with all the people involved to discuss your feedback so this never happens again. Our service manager Karl Kompe will be personally calling you later this afternoon to see if there were any additional things that we could have done better. I trust you had a good time at our New Owner Appreciation Dinner and we would like to have the opportunity to do what it takes to retain your business for the future. Again, your feedback is very valuable and we thank you for taking the time to let us know what happened. -Trey Jefferson, Sales Manager

February 15, 2012

I recently bought a 2004 Kia Rio Cinco from a private party. After a few trips on the interstate it became obvious that I needed some work done. After reviewing possible causes of the shaking in my front More

by LostAngel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Abbott, Scott Maher, Scott Maher
Feb 16, 2012 -

Royal Kia responded

Thank you for the kind words! Customer service is a top priority for our entire team and we are very happy that you were so pleased with your experience here. It is an honor to know that you will be recommending us to your friends and family. Please let us know if we can help you with anything in the future! Don't forget to check out our Facebook and Twitter pages for upcoming specials. Sincerely, Trey Jefferson Sales Manager wjefferson@royaltucson.com

January 26, 2012

I have a 2002 Kia Optima and have been dealing with them for 10 years now. I have never had a bad experience with them. I have always been overly satisfied with the work performed and their level of experti More

by Mvernezze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Abbott
Jan 26, 2012 -

Royal Kia responded

Thank you for such positive feedback! On behalf of the entire Royal Kia team, it is an honor to have been given the chance to serve you for the past ten years. Thank you for your loyalty! It is great to hear that you’ve been pleased with our service for so long. We strive for excellence in customer service each and every time and we are glad you’ve noticed our efforts. We look forward to your next visit! Check out our Facebook and Twitter pages for upcoming specials. Sincerely, Karl Kompe Service Manager kkompe@royaltucson.com

January 18, 2012

When I have taken my van in for minor service I see Craig Abbott. He has been very helpful to me and will give me suggestions on concerns and things I have asked him about. He genuinely cares and will do h More

by GViss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Abbott
Jan 19, 2012 -

Royal Kia responded

Thank you for your feedback, George! It is great to know that you were so pleased with Craig’s service. We are honored that you feel so welcome here at Royal Kia. It is customers like you that make our work days enjoyable. Please let us know if we can be of any help in the future. Check out our Facebook and Twitter pages for exclusive specials. Sincerely, Karl Kompe Service Manager kkompe@royaltucson.com

September 01, 2011

My experience has always been great with this dealership!!!! Buying a new car from this dealer was the easiest one that I have ever had. More

by SedonaAZ2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, Scott Maher
August 23, 2011

This dealership has some of the most friendly staff! When I had a toyota, I never went to the dealership for services because I felt like they were always trying to upsell me things that I didnt know what th More

by BlueTruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig and Scott
June 13, 2011

I bought my KIA Sedona 2002 and have always felt good about the service department. People always say that dealer service is more expensive and I say not at my KIA service department. In fact when I hav More

by mestizap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hogan
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