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Royal Kia - Service Center
Tucson, AZ
91 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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91 Reviews of Royal Kia - Service Center
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October 28, 2016
Beware. Do NOT consider the extra warranty if buying a used car. It's staggering what's not included, especially since being assured by the "salesman" that it Do NOT consider the extra warranty if buying a used car. It's staggering what's not included, especially since being assured by the "salesman" that it would be bumper-to-bumper. A year in, after a $2K price tag on a useless warranty, I'm already out $700+ for a hatch latch that won't open and a faulty seatbelt/airbag sensor that constantly bongs because it's not connecting properly. Feeling scammed. More
by Disappointed
Helpful July 31, 2016
Service Oil Change On July 30, 2016 I took my new 2016 Kia Sorento to Royal Kia for the first oil change. Wow what great service I was met with a very friendly greeter M On July 30, 2016 I took my new 2016 Kia Sorento to Royal Kia for the first oil change. Wow what great service I was met with a very friendly greeter Mr. John Pittman, He introduced me to Scott who wrote up my service and he got me in & out quickly, Everyone was friendly and showed me the waiting room. I have never owned a Kia and I am so happy with the entire handling package. Royal Kia will have my business in the future and I am very happy to meet such a fine staff. More
by Richard
Employees Worked With
John Pittman, Geary Baker, Ray Gutierrez, Scott Maher
March 04, 2016
went in for an oil change and left with a new car!! Always very friendly and professional! Willing to answer any questions and the service is awesome! This is the best way to purchase a vehicle wether Always very friendly and professional! Willing to answer any questions and the service is awesome! This is the best way to purchase a vehicle wether new or used. The people here are wonderful and Peter is very knowledgeable and a great salesman! The experience was very positive and will purchase my next vehicle from this dealership as well. I want to say thank you to Peter Thomas for the great service as well as Shawn in the service Department and all the others who assisted me!! You all rock and keep up the great job! I am telling everyone about you! More
by lori
Employees Worked With
Shawn in the Service Department, Peter Thomas
April 23, 2015
Excellent Service Department Without a doubt royal kia has the best service department. I'm always in and out fast, they are always honest about what needs to be done and their pr Without a doubt royal kia has the best service department. I'm always in and out fast, they are always honest about what needs to be done and their pricing competes well with other services related companies. I even drive 40 min just to come here. More
by matt p
Employees Worked With
Shawn Aranda
January 18, 2014
Employees were super friendly. Waiting room has 3 different tvs, movie theatre type seats, and free popcorn, danishes and coffee. Plus my son got to borrow an iPad to use while he waited. The 2 hrs different tvs, movie theatre type seats, and free popcorn, danishes and coffee. Plus my son got to borrow an iPad to use while he waited. The 2 hrs wait flew by! And it cost me less than if I went to a quickly oil change place. Definitely recommend them! More
by swrdrunner
Employees Worked With
Shawn Aranda
January 03, 2014
I purchased a Kia Rio in 2007 from Royal Kia in Tucson, where I've subsequently had all the routine maintenance servicing done on the car (7 years). I I can't say enough positive about my Service Advisor, where I've subsequently had all the routine maintenance servicing done on the car (7 years). I I can't say enough positive about my Service Advisor, Scott Maher. He is quietly competent, knowledgeable, professional, honest, friendly, fair and trustworthy. He clearly and firmly advises on what work needs to be done for the safety and good maintenance of the car, but is equally candid about what work is unnecessary to do. This speaks for his high integrity. I recommend him highly. I feel my car is in good and expert hands when I drop it off at Royal Kia. Chris Cartwright More
by cart
Employees Worked With
Scott Maher, Scott Maher
December 20, 2013
MY NAME IS ANNIE YANSKEY AND IN ALL MY YEARS OF DEALING WITH ROYAL KIA SERVICE, ERIC HAS ALWAYS SHOWN CONSIDERATION, UNDERSTANDING, AND EXPLAINS THINGS IN TERMS THAT I UNDERSTAND. DURING ANY SERVICE ISSSU WITH ROYAL KIA SERVICE, ERIC HAS ALWAYS SHOWN CONSIDERATION, UNDERSTANDING, AND EXPLAINS THINGS IN TERMS THAT I UNDERSTAND. DURING ANY SERVICE ISSSUES. WHEN MY KIA FORTE HAS BEEN IN FOR SERVICE HE CALLS TO TELL US THE PROGRESS OF THESE ISSUES. ROYAL KIA, YOU ARE FORTUNATE TO HAVE SUCH AN OUTSTANDING EMPLOYEE AS ERIC. I JUST PURCHASED A "NEW" 2014 KIA FORTE, AND THE TURNING FACTOR IN PURCHASING FROM ROYAL KIA WAS THE SERVICE THAT I HAVE RECIEVED IN THE PAST YEARS AND THE INFLUENCE OF ERIC. ANNIE YANSKEY TUCSON, ARIZONA DECEMBER 20, 2013 More
by HenryIV04
August 11, 2013
They used to be great. But the last two times I took my car in before long trips this summer they missed major issues... THEN they told me they replaced a part, charged me for it, only to find out that the car in before long trips this summer they missed major issues... THEN they told me they replaced a part, charged me for it, only to find out that they didn't. I will NEVER take a vehicle to them again, and I suggest others be cautious if they choose to use this service center. More
by jessicadorland
Employees Worked With
craig abbott
August 09, 2013
Ever since I had my car, I have had a problem shifting out of PARK. I took my car to the dealer in Gainesville, Georgia where I bought it for the first oil change. I complained about the shifting proble out of PARK. I took my car to the dealer in Gainesville, Georgia where I bought it for the first oil change. I complained about the shifting problem. They could not duplicate the problem, so could not fix it. My car is a 2010 Sportage and I bought it new. Every time I took the car in for servicing, no matter where it was, noone could or would fix it. My car had a recall this year which was supposed to fix the problem. I had the part replaced in Duluth, Georgia. Since then, I only had the shifting problem twice. Once was the day before I was leaving Georgia so could not take it back to the dealer. The second time was when I arrived in Tucson, AZ. I made an appointment, took the car in, and it was thoroughly checked. The part that was replaced was good, but Royal found that the car needed a new shifter. They had to order the part. It came in early the next week. I want to thank the service department at Royal Kia in Tucson for their expertise. They are the only ones who cared enough to get to the bottom of the problem. More
by karenlund10
July 30, 2013
My daily commute is about 75 miles one way. Therefore, I need a reliable car. The other day, I had an issue with one of the tires, and I was told that it was the sensor and not the tire. But because I work need a reliable car. The other day, I had an issue with one of the tires, and I was told that it was the sensor and not the tire. But because I work in a small city where there is no KIA dealership, I was unable to take it, but an uncle who happen to be going to Tucson make me the favor of taking the car to replace the sensor. Obviously I did not have an appointment because I was not thinking on having an emergency. At the dealer, I was told that they could not replace the sensor without an appointment, and that they did not guarantee that the tire will hold the air. I always brag about the great experience I has when I bought the car at this dealership. but in the service department is another story. More
by rocko2008
Employees Worked With
Unknown
