Royal Moore GMC Buick

Christian H. helped us out with our trade-in and delivered a fantastic experience from start-to-finish. We appreciated him and the team working with us to figure helped us out with our trade-in and delivered a fantastic experience from start-to-finish. We appreciated him and the team working with us to figure out an outcome that worked great for everyone. More

Tim was amazing! Patient, thorough, and VERY helpful!!! Hands down best experience I’ve ever had! Patient, thorough, and VERY helpful!!! Hands down best experience I’ve ever had! More

Christian Ternon and the finance team did a great job providing me with options and selling me the vehicle I wanted. Very pleased with all. providing me with options and selling me the vehicle I wanted. Very pleased with all. More

John the sales person is very professional person. Omid the GM was very helpful to resolve the issue of the lease. Tho it cost me more then i was expected. Omid the GM was very helpful to resolve the issue of the lease. Tho it cost me more then i was expected. More

Buyer beware — this review reflects our first-hand experience with this dealership’s sales process. We engaged this dealership through the Costco Auto Program, expecting clear and consistent pricin experience with this dealership’s sales process. We engaged this dealership through the Costco Auto Program, expecting clear and consistent pricing. Over the course of several days, we were provided more than one “official” Costco price. In our case, those prices were higher than publicly advertised pricing from other dealerships for comparable vehicles available at the same time. This created confusion and uncertainty regarding the final purchase price. All pricing discussions occurred over multiple days and were confirmed prior to our visit, so the issues we encountered were not the result of a single conversation or misunderstanding. The primary reason we continued with this dealership was inventory availability — they had the exact vehicle configuration we were seeking when others did not. Despite having completed many vehicle purchases over the years, this was the most difficult and time-consuming sales process we have experienced. Near the final stages of the transaction, the price that had been agreed to days earlier was revisited, leading to an extended discussion regarding an alternate price. The purchase was ultimately completed at the previously agreed-upon price. However, the process took nearly five hours and felt unnecessarily prolonged given that pricing and terms had already been discussed and confirmed earlier. Vehicle delivery did not meet reasonable expectations for a new purchase. Protective plastic remained on door handles, fluids were not topped off, and the vehicle did not appear to have been thoroughly cleaned prior to delivery. We chose not to pursue further resolution with the dealership and instead shared our experience with Costco and the vehicle manufacturer so they are aware of the concerns encountered during the sales and delivery process. Based on our experience, we strongly encourage prospective buyers to confirm all pricing in writing early in the process and to carefully inspect the vehicle prior to finalizing a purchase. More

John Raptor is a pleasure to work with. He makes the vehicle buying experience as pain free and easy as possible. I will continue to go to Royal Moore for all my new/used vehicle needs. He makes the vehicle buying experience as pain free and easy as possible. I will continue to go to Royal Moore for all my new/used vehicle needs. More

Went in to get an idea of what would be available in my price range and they blew me away. Christian Ternon was very personable and knowledgeable and a pleasure to work with. I will be sending everyone I k price range and they blew me away. Christian Ternon was very personable and knowledgeable and a pleasure to work with. I will be sending everyone I know looking for a car to him and Royal Moore. More

If you’re looking for great customers service at a family owned businesss. You have to come to Royal Moore GMC. Please ask for Johnothan and he will go the extra mile to accommodate all your needs!! owned businesss. You have to come to Royal Moore GMC. Please ask for Johnothan and he will go the extra mile to accommodate all your needs!! More

From start to finish they were phenomenal to work with. Jaike helped me with the sales end and he did an awesome job and was knowledgeable about my Jeep Grand Cherokee L. Noah in finance was also really gr Jaike helped me with the sales end and he did an awesome job and was knowledgeable about my Jeep Grand Cherokee L. Noah in finance was also really great to work with and he even got me a better rate than my pre qualification rate. More

I had a great experience at the dealership and felt very welcome, and John (the sales men who helped me) made my experience fantastic! welcome, and John (the sales men who helped me) made my experience fantastic! More