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Royal Moore GMC Buick
Hillsboro, OR
1,468 Reviews
At Royal Moore Buick GMC we are proud to offer a Lifetime Powertrain Warranty on every new car we sell. Our dealership serves Portland, Beaverton, Hillsboro, The Oregon Coast, Salem, Oregon and surrounding areas for your GMC and Buick New Car and used car Inventory. Royal Moore Buick GMC has is locally owned and operated for over 50 years. Please review our extensive inventory of Buick and GMC cars, trucks and SUV's, including the Buick Encore and GMC Sierra. We work hard to get you into the vehicle you have always wanted. That new Buick or GMC is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available in Hillsboro, Oregon.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Royal Moore Buick GMC we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Hillsboro, Oregon facility.
Our service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Royal Moore Buick GMC service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
At Royal Moore Buick GMC we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,468 reviews
October 18, 2020
Tyler and the Mazda team were awesome and made the buying process easy and painless. I will recommend Royal Moore to all of my friends and family. buying process easy and painless. I will recommend Royal Moore to all of my friends and family. More
by Happy Customer
Employees Worked With
Tyler Jones
Helpful October 15, 2020
The service department provide excellent customer service and work on my CX-5 for its 30,000 mile service. Thank you for the no cost loaner to get me home and back again. and work on my CX-5 for its 30,000 mile service. Thank you for the no cost loaner to get me home and back again. More
by funmail1
Employees Worked With
Mike
October 15, 2020
Mike was amazing at helping me set up getting my repairs done on my car. He was friendly and efficient. He made sure I had a great rental to use while I didn't have my car. When I didn't have a current In done on my car. He was friendly and efficient. He made sure I had a great rental to use while I didn't have my car. When I didn't have a current Insurance Card, he went above and beyond to call them to get a new card faxed over right away. I felt like he was thorough with what needed to get done but didn't turn me off by trying to upsell me on things I did not need. More
by Nanapapa
Employees Worked With
Mike in the Service Dept. is the one who helped me. He was great from beginning to end. Tristen was also friendly and sweet. Both are great additions to your staff!, Tristen Fields
October 07, 2020
The maintenance folks responded to my questions thoroughly, politely, and in a timely manner. The also worked hard to get newly-discovered maintenance done within my availability window. thoroughly, politely, and in a timely manner. The also worked hard to get newly-discovered maintenance done within my availability window. More
by Grant B.
Employees Worked With
Joey in Maintenance
October 01, 2020
Reed was knowledgable and very helpful. One of the parts was under warranty, which I didn't know, so there was no charge on that part! I felt that he was detailed oriented and answered questions concisely. was under warranty, which I didn't know, so there was no charge on that part! I felt that he was detailed oriented and answered questions concisely. More
by bosie
Employees Worked With
Reed in Mazda Service- 5 stars
September 30, 2020
Extremely disappointed with this dealership. This is the 2nd worse experience I had specifically in the service department. I dropped off my truck on Friday morning for DIAGNOSTIC since the chec This is the 2nd worse experience I had specifically in the service department. I dropped off my truck on Friday morning for DIAGNOSTIC since the check engine light came on. I was told they’re “still working on it” so had to leave it over the weekend. I stopped by on Saturday to grab something out of my truck and found my truck sitting in their back lot untouched. Monday rolls over and same response, “nothing, still working on it.” Tuesday came and same story “still working on it.” Not to mention, it was struggle trying to get a hold of my advisor Edgar. He doesn’t return my calls. Wednesday was last my straw. I asked to speak to their service manager Daniel and he gave me nothing but excuses. No wonder their advisors lacks in providing great client experience. Daniel said he’ll give me a call back before they close for an update and of course he never did. I had enough. Picked up my truck Thursday morning. Please STOP misleading your clients by accepting appointments and making them believe you’re working on their car when you’re not, that’s conniving. I could’ve returned when you’re actually available or went elsewhere. Again this is just for DIAGNOSTICS. I wasted 5 business days. If their service department have this level of work ethic, I couldn’t imagine how it’s like in their sales floor. RUN AWAY from this dealership. More
by CP0888
September 28, 2020
So not only was the customer service top notch, they had exactly what we wanted, they were accommodating and worked with our budget. Thank you! exactly what we wanted, they were accommodating and worked with our budget. Thank you! More
by chelseaperritt
Employees Worked With
Tyler Jones, Bill Lively
September 28, 2020
Ross was very professional and courteous and jumped to help me get a ride back home because service was going to take longer than I expected. He sent me a text with all the info I needed and the car was r help me get a ride back home because service was going to take longer than I expected. He sent me a text with all the info I needed and the car was ready when I came to pick it up. More
by bstickappc
Employees Worked With
Ross
