Royal Moore GMC Buick

Awesome experience with Mark The wife was wanting a newer car and saw this Blue Dodge Challenger on the Royal Moore website. She just had to go and see it in person, so while I sl The wife was wanting a newer car and saw this Blue Dodge Challenger on the Royal Moore website. She just had to go and see it in person, so while I slept( I work a night shift) she went and test drove the vehicle with Mark. She absolutely loved it and when I woke up she wanted me to go see it. Mark was great and I didn't feel like I was being pressured, we even chatted about some common interests we found out we had while waiting to see if the financing came through. They tried really hard to get to my target payment, and I was satisfied after a number of negotiations and got the payment at the maximum I was comfortable with. I was surprised when they came back with an even better deal15 minutes later even though I had already signed the original agreement. Most of the staff stayed late even though they didn't have to help make sure we were happy and had everything to go. Mark has continued to check up and make sure we are happy and have had no issue with the vehicle. More

Ever since the renewed ownership here, everything has been superb. You can't ask for better service from their service department. They even remodeled and fixed up the premises. Can't be happier with my been superb. You can't ask for better service from their service department. They even remodeled and fixed up the premises. Can't be happier with my Mazda 3S 2.5L ! More

I'm not one to complain, and hardly ever write a bad review let alone reviews in general. But I just finished acknowledging Herzog Meier for the great buying experience and figured I would take the time review let alone reviews in general. But I just finished acknowledging Herzog Meier for the great buying experience and figured I would take the time to let Royal Moore know how horrible their salesman Dane is and how they lost a $28,000 sale. I came in last weekend after talking with the online rep about the 2014 Mazda 3 hatchback. Once I got there I was handed off to a salesman named Dane or Dwane. From the very beginning he was never polite. Not once did he give me any information about the car (even while driving it around his lot looking for the actual one I wanted, not the one that he was trying to push on me). Luckily I have been waiting for this car to come out since April and have done my fair share of research and knew EXACTLY what I wanted. Everything he had to say was in a very arrogant tone of voice and as if he was talking down on us, even when I would ask his a question about the features of the car. His plan of attack was to "bully" us into buying the one and only car he showed us. When we asked if he could check surrounding partnered dealerships to see if they had what I wanted, he told me "I can't do that unless you are committed to buy. That is too much work for me, my boss and everyone inside if you're not going to buy." So, naturally we would look somewhere else so we wouldn't put poor Dane out of his way at his place of employment. When we told him we were going to shop around he tells us "I guess I'm just confused on your guys' mindset.. like, what's your train of thought?" Once we finally started leaving my friend had told him that we would come back if no where else had the one we were looking for (to ease the awkward walk back to the car) he shook his head, said "whatever" under his breath and turned and walked away back towards the dealership. Didn't say bye. Didn't shake our hand. Nothing. I have never been treated so badly. Especially from a place that was potentially going to be getting over $20,000! I ended up going down the street to Herzog Meier, paid MORE for a higher end model. I wouldn't buy a 12" sandwich from Dane, let alone a brand new car. My advice for Royal Moore is to get rid of him if they want to sell some cars. More

Bad over all experience. After the paper work is signed all friendliness is out the door. Several issues with the new car with no help from them at all. Very unhappy, will not buy from them again. I will n all friendliness is out the door. Several issues with the new car with no help from them at all. Very unhappy, will not buy from them again. I will not even take my car there for warranty work they will never get my business again. They lost the second key to the car. Took 2 extra trips to finally get a key from them. I purchased a clear bra and window tint. They forgot to schedule it, I had to return a week later to remind them, 11 days later my windows were tinted. 4 of my windows are scratched, window tint place says they were scratched when they got the car. Dealership manager accused my kids of scratching them and refuses to correct the problem. More

It was a great experience and the price was probably the lowest WITHOUT any negotiation. I dealt with Daniel Reilly and he was simply great. Showed me the car features and took me out for a nice test dri lowest WITHOUT any negotiation. I dealt with Daniel Reilly and he was simply great. Showed me the car features and took me out for a nice test drive. He was never pushy. He was very straight forward. There weren't any games (the best part)! He never pushed me to buy any extras. There was another person who dealt with the paper work and did go over with me some extras, but he was not pushy about it. Overall it was a good experience! More