Royal Moore GMC Buick

Met our usual excellent service results All service reps are great and the work has always been right on over the many years we have been having our service work done at Royal Moore. All service reps are great and the work has always been right on over the many years we have been having our service work done at Royal Moore. More

Repair RE: GMC Service The repair to our Yukon was done on time and the final cost was lower than the estimate. We have need taking out 2 vehicles to Royal RE: GMC Service The repair to our Yukon was done on time and the final cost was lower than the estimate. We have need taking out 2 vehicles to Royal Moore for several years and have always been satisfied with the service department personnel and the work received. More

Long wait and BS fees We bought a used VW from these folks, and the initial sales process went very smoothly. Travis was very easy to work with, let my wife and I take the We bought a used VW from these folks, and the initial sales process went very smoothly. Travis was very easy to work with, let my wife and I take the car out for a long test drive alone, and worked hard with us through the negotiation phase. My issues with this dealership are after Travis handed us off to finalize the sale. Firstly, there is a completely scam fee attached to every car their dealership sells. I'm not sure if it is just used cars, but they have this "Theft Code" $395 added to the price of the car. It is for some stickers and etching attached to the car for theft deterrent purposes. What a load of crap way to make a few more bucks off of each customer. They pre-apply this "service" before asking the customer if they even want it! Finally, it took nearly 4 hours for the whole process. We sat around the waiting room for an hour or two waiting for the paper work guy to be ready for us. This was a cash transaction, so should have been a very quick process. Overall, with the slow service and BS fees attached to the purchase, I cannot recommend this dealer. More

Worst Customer Service I've had the worst experience with purchasing my car from Royal Moore. To start, the first salesman left me for over 40 minutes after having me take a I've had the worst experience with purchasing my car from Royal Moore. To start, the first salesman left me for over 40 minutes after having me take a test drive, alone. Multiple salesmen walked past me while I stood outside waiting to let someone know I was interested in purchasing the car. I, then, sought someone out to initiate the conversation that I wanted to make a purchase and hadn't been helped. Once someone was able to help me, it took 12 hours to finalize the sale of the vehicle. I sat around and waited all evening, attempting to stay positive, while other customers were helped who hadn't been in the dealership before me. When I finally signed paperwork, it was after 11pm and I still had an hour's drive home. Because it took so long, I wasn't even provided with all the copies of the keys I purchased with my car. To date, I've yet to receive the additional keys. It's been 23 days since the sale of my car. Since signing my paperwork, it has taken the dealership 23 days and counting, this issue is still not resolved, to finalize the sale of the car and provide me the paperwork to pick up my license plates. I have had to buy 2 additional trip permits, at my cost, in order to drive my car. I am now no longer able to purchase another trip permit and cannot drive my car because this issue cannot be resolved. Every time I call, I'm passed around the finance department and not provided any answers. My voicemails go unreturned. The general manager is little help. The best anyone can provide is a "I'm really sorry." Sorry doesn't allow me to operate my car, instead I'm now relying on others to help make sure I can get to work, run errands, and manage all other day to day tasks that so many people rely on their cars to do. I would give zero stars if it were possible. This has been the worst car buying experience, I didn't know I could experience such poor customer service. From the start, it's been horrible. Do not buy a car here. More

Helpful, friendly, efficiently professional As usual, visiting Royal Moore (Mazda side) was an enjoyable experience. Work started punctually by friendly, knowledgeable, helpful and certainly pr As usual, visiting Royal Moore (Mazda side) was an enjoyable experience. Work started punctually by friendly, knowledgeable, helpful and certainly professional counter people and service personnel. I'm especially plesed with the breadth of knowledge of mechanic "Jose." Listen carefully when he discusses a car's condition ... his insightful info will help clear up much misunderstanding. Also the parts dept. helped in sourcing discontinued paint. One word best describes Royal Moore's employees: PROFESSIONAL! More

Great Service Dept. This is the only place I take my car to get serviced now. The staff is friendly, helpful, and informative. For instance, last year they told me my This is the only place I take my car to get serviced now. The staff is friendly, helpful, and informative. For instance, last year they told me my battery needed to be replaced before winter - they clearly explained what was going on and why it was a concern. They didn't try to force a sale whatsoever, they simply informed me of the issue at hand. Had they stocked the correct battery, I would have changed it then and there. Since they didn't have one on hand, they referred me to some local stores to get the battery replaced right away. Needless to say, I was impressed by their helpfulness and concern for the functionality of my car. I have consistently experienced this type of professionalism and courtesy from their service dept. As a result, they have maintained my enduring patronage. More

Service department. We have been purchasing cars and using the service department at Royal Moore since 1986. We love the friendliness, promptness and the prices of the se We have been purchasing cars and using the service department at Royal Moore since 1986. We love the friendliness, promptness and the prices of the service department. Royal Moore service has squeezed us in when needed. Thank you Royal Moore for your great customer service and wonderful quality of workmanship. We truly have trust in Royal Moore and have exclusively used them since 1986. More

Great dealer! couldn't of asked for a better experience Was dealing with Howard Rice at Royal Moore auto center when I purchased the 2014 Acura MDX and after dealing with a few dealerships and sales man ove Was dealing with Howard Rice at Royal Moore auto center when I purchased the 2014 Acura MDX and after dealing with a few dealerships and sales man over the last week I couldnt of asked for better service. More

I shall return I have a 2006 RX8 and the key-fobs stopped working. I scheduled an appointment with Bill and he quoted me a price less than half that of another Mazda I have a 2006 RX8 and the key-fobs stopped working. I scheduled an appointment with Bill and he quoted me a price less than half that of another Mazda dealer in the area. Then when I got there they made me feel welcomed and immediately Technician Jesse took my car to begin the reprogramming of my key-fobs. Jesse could not get both fobs to work, but he worked hard to get one working. Then Curtis did not charge me for the work since they could not get both working. I was so impressed with the professionalism that I will take my Mazda there from now on. And when its time to shop for a new one, Royal Moore will be my first stop. Great job guys. Steve Wilson More

Awesome buying experience After being pressured into buying a car we did not enjoy at a different dealer, Tim was very patient and helpful in finding the right car. We wanted a After being pressured into buying a car we did not enjoy at a different dealer, Tim was very patient and helpful in finding the right car. We wanted a car that was fun to drive and they made it so easy for us. We purchased a 2013 Buick Regal GS and enjoy it everyday. Getting rid of the Honda Accord was the best thing we ever did. My wife actually enjoys her morning commute again. From the sales team to the service department, they are an awesome team. They have taken care of everything we needed from the oil changes and tire rotations to the warranty work. More