Royal Moore GMC Buick

Long wait and BS fees We bought a used VW from these folks, and the initial sales process went very smoothly. Travis was very easy to work with, let my wife and I take the We bought a used VW from these folks, and the initial sales process went very smoothly. Travis was very easy to work with, let my wife and I take the car out for a long test drive alone, and worked hard with us through the negotiation phase. My issues with this dealership are after Travis handed us off to finalize the sale. Firstly, there is a completely scam fee attached to every car their dealership sells. I'm not sure if it is just used cars, but they have this "Theft Code" $395 added to the price of the car. It is for some stickers and etching attached to the car for theft deterrent purposes. What a load of crap way to make a few more bucks off of each customer. They pre-apply this "service" before asking the customer if they even want it! Finally, it took nearly 4 hours for the whole process. We sat around the waiting room for an hour or two waiting for the paper work guy to be ready for us. This was a cash transaction, so should have been a very quick process. Overall, with the slow service and BS fees attached to the purchase, I cannot recommend this dealer. More

Worst Customer Service I've had the worst experience with purchasing my car from Royal Moore. To start, the first salesman left me for over 40 minutes after having me take a I've had the worst experience with purchasing my car from Royal Moore. To start, the first salesman left me for over 40 minutes after having me take a test drive, alone. Multiple salesmen walked past me while I stood outside waiting to let someone know I was interested in purchasing the car. I, then, sought someone out to initiate the conversation that I wanted to make a purchase and hadn't been helped. Once someone was able to help me, it took 12 hours to finalize the sale of the vehicle. I sat around and waited all evening, attempting to stay positive, while other customers were helped who hadn't been in the dealership before me. When I finally signed paperwork, it was after 11pm and I still had an hour's drive home. Because it took so long, I wasn't even provided with all the copies of the keys I purchased with my car. To date, I've yet to receive the additional keys. It's been 23 days since the sale of my car. Since signing my paperwork, it has taken the dealership 23 days and counting, this issue is still not resolved, to finalize the sale of the car and provide me the paperwork to pick up my license plates. I have had to buy 2 additional trip permits, at my cost, in order to drive my car. I am now no longer able to purchase another trip permit and cannot drive my car because this issue cannot be resolved. Every time I call, I'm passed around the finance department and not provided any answers. My voicemails go unreturned. The general manager is little help. The best anyone can provide is a "I'm really sorry." Sorry doesn't allow me to operate my car, instead I'm now relying on others to help make sure I can get to work, run errands, and manage all other day to day tasks that so many people rely on their cars to do. I would give zero stars if it were possible. This has been the worst car buying experience, I didn't know I could experience such poor customer service. From the start, it's been horrible. Do not buy a car here. More

Helpful, friendly, efficiently professional As usual, visiting Royal Moore (Mazda side) was an enjoyable experience. Work started punctually by friendly, knowledgeable, helpful and certainly pr As usual, visiting Royal Moore (Mazda side) was an enjoyable experience. Work started punctually by friendly, knowledgeable, helpful and certainly professional counter people and service personnel. I'm especially plesed with the breadth of knowledge of mechanic "Jose." Listen carefully when he discusses a car's condition ... his insightful info will help clear up much misunderstanding. Also the parts dept. helped in sourcing discontinued paint. One word best describes Royal Moore's employees: PROFESSIONAL! More

Great Service Dept. This is the only place I take my car to get serviced now. The staff is friendly, helpful, and informative. For instance, last year they told me my This is the only place I take my car to get serviced now. The staff is friendly, helpful, and informative. For instance, last year they told me my battery needed to be replaced before winter - they clearly explained what was going on and why it was a concern. They didn't try to force a sale whatsoever, they simply informed me of the issue at hand. Had they stocked the correct battery, I would have changed it then and there. Since they didn't have one on hand, they referred me to some local stores to get the battery replaced right away. Needless to say, I was impressed by their helpfulness and concern for the functionality of my car. I have consistently experienced this type of professionalism and courtesy from their service dept. As a result, they have maintained my enduring patronage. More

Service department. We have been purchasing cars and using the service department at Royal Moore since 1986. We love the friendliness, promptness and the prices of the se We have been purchasing cars and using the service department at Royal Moore since 1986. We love the friendliness, promptness and the prices of the service department. Royal Moore service has squeezed us in when needed. Thank you Royal Moore for your great customer service and wonderful quality of workmanship. We truly have trust in Royal Moore and have exclusively used them since 1986. More

Great dealer! couldn't of asked for a better experience Was dealing with Howard Rice at Royal Moore auto center when I purchased the 2014 Acura MDX and after dealing with a few dealerships and sales man ove Was dealing with Howard Rice at Royal Moore auto center when I purchased the 2014 Acura MDX and after dealing with a few dealerships and sales man over the last week I couldnt of asked for better service. More

I shall return I have a 2006 RX8 and the key-fobs stopped working. I scheduled an appointment with Bill and he quoted me a price less than half that of another Mazda I have a 2006 RX8 and the key-fobs stopped working. I scheduled an appointment with Bill and he quoted me a price less than half that of another Mazda dealer in the area. Then when I got there they made me feel welcomed and immediately Technician Jesse took my car to begin the reprogramming of my key-fobs. Jesse could not get both fobs to work, but he worked hard to get one working. Then Curtis did not charge me for the work since they could not get both working. I was so impressed with the professionalism that I will take my Mazda there from now on. And when its time to shop for a new one, Royal Moore will be my first stop. Great job guys. Steve Wilson More

Awesome buying experience After being pressured into buying a car we did not enjoy at a different dealer, Tim was very patient and helpful in finding the right car. We wanted a After being pressured into buying a car we did not enjoy at a different dealer, Tim was very patient and helpful in finding the right car. We wanted a car that was fun to drive and they made it so easy for us. We purchased a 2013 Buick Regal GS and enjoy it everyday. Getting rid of the Honda Accord was the best thing we ever did. My wife actually enjoys her morning commute again. From the sales team to the service department, they are an awesome team. They have taken care of everything we needed from the oil changes and tire rotations to the warranty work. More

New Mazda 3/30/14 With 250k on our Odyssey it was time to update my wife's daily driver. Living here on the central Oregon coast we didn't want to be limited to the few With 250k on our Odyssey it was time to update my wife's daily driver. Living here on the central Oregon coast we didn't want to be limited to the few local dealerships so our search for the right vehicle was entirely done online. Being satisfied with the size and configuration of the 95 Odyssey we set out to find a 2014 version. After combing through a ton of data we narrowed it down to a few models and the Mazda5 was at the top of the list. The sources used were the usual internet suspects and for reviews we liked YouTube. To see what stock was available in Oregon we used CarGurus. Once we had that we started contacting various Oregon dealerships to see what could be done. We finally settled on Royal Moore to purchase from and a large factor in making that decision was internet sales manager Jason Walraven. I very much appreciated he didn't insist on switching from emails to phone conversations as we worked out the details for a specific vehicle. As consumers living in a rural setting we do a large portion of business over the net. I myself have a retail business completely net based. We like having all the facts and figures in front of us. We find mixing in phone conversations with their attendant vagary and lack of a paper trail unhelpful. To illustrate how strongly we feel about that; we actually abandoned a potential deal with Herzog-Meier which offered a lower price for the same model. Apparently they use internet sales reps for the initial contact and I have to say that was going well. They stayed in touch and answered all questions in a straightforward manner. When we applied for credit approval through a link provided by one of the reps all further email contact ceased. H-M's 'Internet Sales Manager' took it off their network and started calling. My wife tried to return one of his calls and got run around different departments before finally getting the guy and he started in with the usual "come on in". We're not going to drive nearly 10 hours to have questions answered that could be done easily by email. In my opinion we were not at that stage yet and I still had questions and requests for answers via email brought no response. That was it fir us: done. A less involved but similar experience was had with Kiefer Mazda. Royal Moore got our business almost by default. Jason Walraven stuck with us on the emails and all that remained was to take the drive and close the deal. Jason was pleasant and easy to deal with in person and it went well. Once it was set we were brought to Jason Murphy to sign the papers and review our post sale options [extended warranties]. Jason Murphy was thorough and answered all questions. In short we left with a great car and the confidence we choose the right dealer. We wouldn't hesitate to recommend Royal Moore to anyone looking to make car shopping a painless experience. Thanks guys! More

Awesome experience with Mark The wife was wanting a newer car and saw this Blue Dodge Challenger on the Royal Moore website. She just had to go and see it in person, so while I sl The wife was wanting a newer car and saw this Blue Dodge Challenger on the Royal Moore website. She just had to go and see it in person, so while I slept( I work a night shift) she went and test drove the vehicle with Mark. She absolutely loved it and when I woke up she wanted me to go see it. Mark was great and I didn't feel like I was being pressured, we even chatted about some common interests we found out we had while waiting to see if the financing came through. They tried really hard to get to my target payment, and I was satisfied after a number of negotiations and got the payment at the maximum I was comfortable with. I was surprised when they came back with an even better deal15 minutes later even though I had already signed the original agreement. Most of the staff stayed late even though they didn't have to help make sure we were happy and had everything to go. Mark has continued to check up and make sure we are happy and have had no issue with the vehicle. More