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1,157 Reviews of Royal Moore Toyota - Service Center
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June 06, 2024
Original Purchase: Fast, easy, no pressure, great price. Enjoyed working with Ashley. Would buy again. Service update: Tristen was great to work with, calm and professional throughout. Technician couldn’ Enjoyed working with Ashley. Would buy again. Service update: Tristen was great to work with, calm and professional throughout. Technician couldn’t get aftermarket TPMS sensors to work (anybody with a programmer can get them to start working - problem is they stop working after a few days), wanted $175 to tell me that or nearly $900 to replace 4 TPMS sensors. I asked if I can just purchase the sensors since my tire guy will install for free. They charge $150/ea for an already overpriced oem part (42607-02050, msrp of $108). Other dealers sell this part online for as low as $71/ea. They had me for the diagnostic fee and they refused to budge on the parts. They did cut the “diagnostic fee” in half, which they didn’t have to do, so there is that. Some of this on Toyota for breaking a universal part, some of this is on me for not reusing the factory TPMS sensor, and some of this is just short term greedy tactics. Royal Moore lost a customer for life for $300. I don’t understand how this pencils out, but I guess it does for them. More
by dvhart
Employees Worked With
May 31, 2024
Best customer service ever. Go see George, he will provide you with the best service and very knowledgeable. Go see George, he will provide you with the best service and very knowledgeable. More
by Nick.lee1154
Employees Worked With
May 31, 2024
George is always very helpful when he comes to my service and everything I need to get done with my vehicle and everything I need to get done with my vehicle More
by jdr
Employees Worked With
May 31, 2024
I took my last car to Royal Moore Toyota for years and Georgie was always the best! He did a very thorough job and I knew I was getting great service. Georgie was always the best! He did a very thorough job and I knew I was getting great service. More
by katiejeangranato
Employees Worked With
May 31, 2024
George is always accommodating and helpful. I won’t take my car to anyone else. I won’t take my car to anyone else. More
by ChristinaG
Employees Worked With
May 30, 2024
The work was done in a timely manner and an hour quicker than the estimate. Gregg was my only real contact with the dealership and he did an excellent job. than the estimate. Gregg was my only real contact with the dealership and he did an excellent job. More
by BOBRINEER
May 29, 2024
We were very satisfied with every part of our service today from checking in to picking up our car. Nice job 👍🏼 today from checking in to picking up our car. Nice job 👍🏼 More
by timconnienelson1
Employees Worked With
May 24, 2024
I bought new car in July last year. It is now May. Despite multiple phone calls to receive promised second key, I still do not have one. I kept being told to get the app (which I had) a It is now May. Despite multiple phone calls to receive promised second key, I still do not have one. I kept being told to get the app (which I had) and I would be notified when my key was in. Then I found out at the dealer on a service visit that there is a “ list” to be on and I needed approval form so that I would not have to pay for something I already paid for when purchasing a new car. Royal Moore dropped the ball. My service representative was thorough, efficient and did all that he could to help me with this issue. In fact, he has been the best person I have encountered at your business. More
by Xx
Employees Worked With
Alex Rom
May 23, 2024
I had contact with Alex in Service, Kassidy regarding my windshield ding & outside surface scratches. Both were friendly, approachable efficient and professional. windshield ding & outside surface scratches. Both were friendly, approachable efficient and professional. More
by ssdps
Employees Worked With
Kassidy, Alex Rom
