Royal Oak Ford

The dealership was clean, people were professional and courteous. Yaz was a pleasure to work with on purchasing our vehicle. courteous. Yaz was a pleasure to work with on purchasing our vehicle. More

I recently had the pleasure of working with Ms. Jackie. Beautiful personality and outstanding Customer Service. Very patient and determined to satisfy you to your liking. I would definitely recommen Jackie. Beautiful personality and outstanding Customer Service. Very patient and determined to satisfy you to your liking. I would definitely recommend Royal Oak Ford and Be sure to see Ms. Jackie. Thank you I love my Bronco. More

This rating is based solely on my most recent service appointment. I took my 2011 Ranger in for a pre-arranged recall repair. The part needed for the repair was not in stock when I dropped the truck of appointment. I took my 2011 Ranger in for a pre-arranged recall repair. The part needed for the repair was not in stock when I dropped the truck off, still Chris thought the work could be done that day. He said he left work at 4 but the service department was open until 6. Chris called me at 3:30 with a message that just said to call him back. I didn't get the message until 4 PM. I called, but missed him. The operator thought he was still there, but my call went to his voice mail. I didn't leave a message, because I figured he wouldn't get it until the next day anyway. I called back to see if I could speak to anyone else to find out if my truck was ready, but wasn't able to speak to a human, because I guess the operators also leave about 4. My bad, but I assumed my truck was probably ready and had my wife drive me up to the dealer along with the two grandkids she was watching, they dropped me off but didn't wait. I spoke with Jim who after a few minutes research informed me my truck was in fact not ready, but should be done by noon the next day. I was given the option of taking the truck and dropping it back off at 8 AM the next day or leaving it, I decided to leave it and had to have my wife return with the grandkids. The next day, I called the dealership at about 12:30 and left a message with Chris. He called me back a couple hours later and told me the truck was now ready. After I got dropped off, there seemed to be some issue with the paperwork and it took another 45 minutes or so for me to actually get everything settled. More

Great customer service and they value your time. Service go me in and out for an oil change in about 1 hour. Thank you to all the staff! Service go me in and out for an oil change in about 1 hour. Thank you to all the staff! More

Had an overall great experience. My salesperson, Jordon R. Was awesome he took the time to ask what we were looking for and was able to get what we wanted for the price that we set. My salesperson, Jordon R. Was awesome he took the time to ask what we were looking for and was able to get what we wanted for the price that we set. Everothat we had come in contact with at the dealership was friendly and very knowledgeable. More

I continue to have great experiences at this dealership. My appointments are always honored, the work is done completely and correctly, always within the estimate of time required, and the pricing is fair. My appointments are always honored, the work is done completely and correctly, always within the estimate of time required, and the pricing is fair. More

My Wife & I really loved the 2024 Escape. We are really dis-appointed that the Escape line of vehicles has been discontinued and that the Bronco II is taking its place.Therefore, since we bot We are really dis-appointed that the Escape line of vehicles has been discontinued and that the Bronco II is taking its place.Therefore, since we both DID NOT want or like the Bronco II we are taking our business for our next lease to Chevrolet and leasing one of their vehicles. Sincerely, Mr. & Mrs. Gerald Kakowski More