Royal Oak Ford

Made a deal for a 2012 Fusion and went home to get trade in. When we returned after confirming that we were on the way,we were told that the car was sold. The salesman was very nice in. When we returned after confirming that we were on the way,we were told that the car was sold. The salesman was very nice More

This dealership and these 2 guys are scam artists and liars, stay away unless you want a problem vehicle and no help after your purchase,very nice to your face and before they have your money. liars, stay away unless you want a problem vehicle and no help after your purchase,very nice to your face and before they have your money. More

Came to this dealership to buy a new Ford F150. I have. Z plan and this should be easy. There was one salesperson willing to help me when I cam ein and he seemed friendly enough. Than punk assistant sales ma plan and this should be easy. There was one salesperson willing to help me when I cam ein and he seemed friendly enough. Than punk assistant sales manager named Stan Damer came over and directed me to older guy by front door that had ignored me when I came in. How odd! I came to find out the assistant manager apparently works for slave wages because he has no license and can't work elsewhere, he gets kick backs from this John Angelo guy for every sale. This is dispicable. When I insisted young gentleman finish with me as he had been kind both Stan and John make a scene. These people are nuts. Also noticed reviews here, tHere are 5 fake name review all together with impossible 5 star ratings... I hhave names because I left this lace with all of there cards in my hand with intention of calling Ford to report them. Avoid Stan Damer and this dump of a dealership at all costs. Try two ford stores in Troy or Holzer in Frmington, they had good inventory and were very professional! I bought from Holzer More

This is easily the worst dealership I have ever been to. I currently drive a Ford product and am interested in a getting a new vehicle as my lease is terminating soon. On my first two visits, I was basical I currently drive a Ford product and am interested in a getting a new vehicle as my lease is terminating soon. On my first two visits, I was basically ignored on 2 consecutive days by the same salesman. After walking out for a second time, a "customer care" representative called me back and tried to arrange a 3rd visit. I had an appointment at 6pm today. When I showed up, the salesman wasn't there. I patiently waited for 10min, when somebody informed me he was at another lot picking up a car and wouldn't be there for 15 more minutes. I decided that instead of waiting for 25min+ for the 3rd time, I'm done dealing with Royal Oak Ford. I leased my current vehicle from this location, but I will never set foot in this dealership again. This is a terrible way to treat customers. More

Our salesman, Tommy White, from the moment he encountered us outside the dealership. He spent over 2 hours with us the first day, set up test drive and allowed us to compare the sedan with the hatchback, wh us outside the dealership. He spent over 2 hours with us the first day, set up test drive and allowed us to compare the sedan with the hatchback, which we ended up purchasing. He searched the online inventory, finding a car at another dealership that was already sold and finally telling us that we would have to order our car from the factory. Hid dedication to selling us a new Ford vehicle made us want to buy a car from him. We drove by a competing Ford dealership 3 miles away because when we walked in the door, no one seemed interested in our presence or in inquiring what our interests were. We would definitely purchase another car from Tommy White, and recommend him to our friends and family. More

Gary and Kristen were both very helpful during the financing process. Gary is knowledgeable in his position and answered all my questions. Thank you for the great buying experience at Royal Oak Ford financing process. Gary is knowledgeable in his position and answered all my questions. Thank you for the great buying experience at Royal Oak Ford. More

I had been lost the last several years as my Ford salesman had passed away. He had always listened to me - what I wanted and needed from my car as well as how important keep the cost down is to my b salesman had passed away. He had always listened to me - what I wanted and needed from my car as well as how important keep the cost down is to my budget. Larry Moore has more than filled this void. I am delighted to find the right Ford person for me. More

My sales person, Mr. Evilasio Covacha is very excellent and professional in his dealings when I am still inquiring to purchase my car. He is very straight forward in his explanations and calculations rega and professional in his dealings when I am still inquiring to purchase my car. He is very straight forward in his explanations and calculations regarding the price of the car. He even made an extra effort to locate a particular car according to the package that I am looking for. Overall, I am very happy that I met Mr. Covacha when I am still in the process of looking for a new car. Keep it up and I will not hesitate to transact with him again in the future so much more that I will always recommend him to anybody who is looking for any Ford product. More

arrogant management, poor service, avoid at all cost arrogant management, poor service, avoid at all cost tailgate window leaks, yet they say no problem found leak is obvious since it's warranty work arrogant management, poor service, avoid at all cost tailgate window leaks, yet they say no problem found leak is obvious since it's warranty work, they don't care More

Gary was wonderful salesman. Tommy had no time for me, very poor customer service on Tommy's part. I would definitely deal with Gary again. Appreciate all his help. very poor customer service on Tommy's part. I would definitely deal with Gary again. Appreciate all his help. More