Royal Oak Ford
Royal Oak, MI
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1,066 Reviews of Royal Oak Ford
I had a great dealership experience with Brendan. He found the right vehicle for me along with lots of available incentives, and made the process so simple and easy. I really appreciated the vehicle He found the right vehicle for me along with lots of available incentives, and made the process so simple and easy. I really appreciated the vehicle pick-up being so fast and efficient. More
Mike brought my vehicle right in when I arrived & made sure that my truck was done as it should have been. He offered me discounted cost since I needed to bring my truck back to complete service. Mike was sure that my truck was done as it should have been. He offered me discounted cost since I needed to bring my truck back to complete service. Mike was on top of my visit and kept me updated. More
I met with Jordan Robinson, my sales rep, several times to discuss the details and features I wanted in a new Mach-E Premium. Jordan was very knowledgeable about the Mach-E (EVs). Originally, I ordered a to discuss the details and features I wanted in a new Mach-E Premium. Jordan was very knowledgeable about the Mach-E (EVs). Originally, I ordered a Mach-E, however, later decided to switch to AWD and the extended battery. Throughout the process Jordan was very helpful, patient, and accommodating. He kept me updated and responded quickly when I had questions. In the end, he was able to find a Mach-E that 100% matched my requirements. In taking delivery, he was very helpful in setting up all the software apps in the Mach-E, including pairing my phone and setting up FordPass. If you are in the market for a Ford vehicle, I highly recommend stopping by Royal Oak Ford and talk to Jordan. I've had my Mach-E for a few weeks now and I couldn't be happier! More
I’ve had little contact with Royal Oak Ford since I’ve had little need. My Escape has been a good comfortable car. So far just one tire issue, an oil change and a recall handled. Each of these experiences had little need. My Escape has been a good comfortable car. So far just one tire issue, an oil change and a recall handled. Each of these experiences have been very positive. The staff has been friendly, helpful and very efficient. Right from my salesman Anthony to the service technicians. RO Ford is a first class operation in my opinion. Thanks More
Purchasing the car was confusing at one point we were being shown a car, and another customer came over to let us know if she had just purchased that car. We did end up purchasing a car. When we arrived being shown a car, and another customer came over to let us know if she had just purchased that car. We did end up purchasing a car. When we arrived home with it, the same day the rear view camera stopped working. I contacted the dealership and they said they could look at it, but when I tried to set up an appointment they made excuses and eventually stopped responding to me. More