Royal South Toyota Scion

I had a great experience with Royal South Toyota! The staff was very helpful and friendly. They answered all my questions about both my trade in and new vehicle. staff was very helpful and friendly. They answered all my questions about both my trade in and new vehicle. More

Great personnel, friendly and technically knowledgable. Prices are competitive (even though there is not much competition around) - the closest toyota service shop is 40 or so miles away. Prices are competitive (even though there is not much competition around) - the closest toyota service shop is 40 or so miles away. More

We've been doing business with Royal since we bought our first Prius in spring of 2005. Since then, we've bought two more Prii, one in November 2006 and another in spring 2010. Royal does all the service first Prius in spring of 2005. Since then, we've bought two more Prii, one in November 2006 and another in spring 2010. Royal does all the service on all three cars. We've been thoroughly pleased with the service. The cars run great and the staff at Royal (both sales and service) are uniformly pleasant, fair, and capable. My husband and I recommend Royal enthusiastically and without reservation. It's a great place! More

We have bought 3 Camry's...in the Seattle/Bellevue area. (That's why the car's underbody is SOOO CLEAN...no salt). And we have had Avon's Any Mohr care for our car here as well. We have come to appreciate (That's why the car's underbody is SOOO CLEAN...no salt). And we have had Avon's Any Mohr care for our car here as well. We have come to appreciate the friendly, informed greeting and service at the Toyota "stores". AND I love being able to take our German Short-haired Pointer inside the waiting room with me....she loves the attention and I appreciate the socialization for her...Being 1 1/2 yrs old she needs that. More

I recently had some work done on my vehicle that required a special part be ordered. I understand most dealerships dont stock all parts for cars so I was fine with this. The main reason that I decided to w a special part be ordered. I understand most dealerships dont stock all parts for cars so I was fine with this. The main reason that I decided to write a review on this dealership is because I was going to be without my car for a few days and I was very pleasantly surprised to see that Royal south had a ver reasonably priced rental car service in house. This made picking up my rental car and dropping it off when I was finished very smooth and hassle free. Thanks Royal! More

I visited Royal South Toyota for a check engine light on my Toyota Corolla. I dealt with Justin in their service department and he was extremely friendly. I informed them I was going to be late for a clas my Toyota Corolla. I dealt with Justin in their service department and he was extremely friendly. I informed them I was going to be late for a class and that I was on a tight schedule so they had their shuttle van take me to and pick me up from class while they ran some tests to see what was causing my check engine light to come on. This was overall a great experience and I would recommend them to anyone. More

I searched for a used car on AutoTrader and submitted an inquiry via e-mail and was promptly contacted by Greg Martz. We made arrangements for me to travel down to Bloomington to check out the used Toyota inquiry via e-mail and was promptly contacted by Greg Martz. We made arrangements for me to travel down to Bloomington to check out the used Toyota that I had seen on the internet. When I arrived I was greeted by a friendly member of their sales staff and was directed to Greg's desk. The vehicle that I was originally coming to look at was cleaned and waiting for me to test drive. The car was as described on their website and ran great, but I wasn't thrilled that the car had cloth interior. We sat down and went over options to get leather put in the car, I didn't even know you could do that!! I usually dread the financing process when I'm being sold warranties. Scott, the finance manager, was very friendly and personable and led us through a no-pressure finance process. My only complaint is that I live in Indy and can't take advantage of the free car washes I was offered on Saturdays. All-in-all I had a great experience at Royal South and have been recommending them to all of my friends and family. More

The service department at this dealership is a real joke, had a part replaced on my Tacoma in 2008 regarding the seat belt airbag light in the dash. Was told the fix was going to cost 450.00. Had the truck r had a part replaced on my Tacoma in 2008 regarding the seat belt airbag light in the dash. Was told the fix was going to cost 450.00. Had the truck repaired and here in 2009 and 3000 miles later they want to replace the items again for another 450.00. The service department told me they were going to cover the cost with a warranty, they called my wife and told her the same thing, when I went to get the truck, the part was not installed and they had no intentions of fixing the truck untill I paid the 450.00. I get the impression the parts were never installed in the first fix, reason to believe a new part would last longer than 3000 miles. A really really bad taste in my mouth about this deaership and the service people (WINSLOW). Numerous trips to the dealership and phone calls to them to check on the truck and left the truck on the lot for a full week to get treated like this is not a way to run a business. More

In 2004 we purchased a new Toyota Sienna from this dealership. Although I find purchasing cars a general pain. This dealership I felt dealt with us honestly. Reading reviews of dealerships it is menti dealership. Although I find purchasing cars a general pain. This dealership I felt dealt with us honestly. Reading reviews of dealerships it is mentioned in several reviews that women are talked down to or kind of ignored. This was not the case. My wife felt very much a part of the buying process. They would get five stars except for recall thing. There was something that had to be done to a back seat belt. I made an appointment. Went in. They had me waiting for like 2 hours. I would go up to the service desk to find out when and they would say a little while longer. Finally they came out and said they didn't have the part. They said they would order it and call us when it came in. They did and it was all of 10 minutes to install. More

They don't honor their waiting list for in-demand vehicles. I called and expressed interest in buying a Prius. They "were in a sticky situation and only had one," which they would sell me immediately vehicles. I called and expressed interest in buying a Prius. They "were in a sticky situation and only had one," which they would sell me immediately. Otherwise, I would be on a "four-month" waiting list (which already had 13 people). I asked why the available car wasn't going to the next person on the waiting list--after a while, the salesman admitted that they were trying to make an extra sale because the people on the list "expected to wait." They did sell it that day, and not to any of those customers who'd put down a $500 deposit to be on the list. Incidentally, the waiting period should only be 8-10 weeks and the salesman was a rude jerk. More