Royal South Toyota Scion

I only go to Royal Toyota to service my two Toyotas. I have gotten great service at reasonable prices. The service staff is friendly and has taken care of any issues that I needed help with. have gotten great service at reasonable prices. The service staff is friendly and has taken care of any issues that I needed help with. More

Great experience. No hassles. They went out of their way to find the vehicle I wanted. Will definitely return to this dealership in the future. way to find the vehicle I wanted. Will definitely return to this dealership in the future. More

After looking at 30+ pictures online, reviewing the 1 owner clean car fax, and speaking with the salesman on the phone he assured me the vehicle was in VERY CLEAN condition, his words were "Immaculate" a owner clean car fax, and speaking with the salesman on the phone he assured me the vehicle was in VERY CLEAN condition, his words were "Immaculate" and well worth the trip to see it. And provided all the service records available to review. So after reaching a preliminary deal over the phone I decided to drive the 150+ miles to this particular ROYAL SOUTH TOYOTA dealership. BIGGEST MISTAKE AND WASTE OF TIME EVER SPENT SHOPPING for a vehicle. This dealer completely misrepresented the quality and condition of this vehicle. Taking every picture they could that didn't show a single flaw on the vehicle, fancy photography, lighting tricks to block obvious scratches that would turn away most buyers. Once I arrived, it became clear that this vehicle was not as advertised. dog hair all over the car, a whole in the front passenger door that was not shown in the pictures, the headliner looked like 2 dogs fought on top of it, carpet was stained, missing floor mats. The exterior was in no better shape, multiple large scratches and groups of scratches, some through the paint and had began to rust but had been cheaply touched up. The frame was completely rusted, the skid plate had rusted through. So after sighting multiple spots on the exterior the salesman offered to have the SUV wet sanded and buffed, but still wanted more than $500 over "CLEAN" retail. and would not come down. This is a Shady Dealership, with crooked salesman. BUYER BEWARE. I did plenty of my homework on this vehicle, and and took every precaution to avoid this type of issue. This salesman and this dealership tried to specifically hide all defects in this vehicle to draw me in and try to get me to buy. This place will never see a dime from me. and I'm telling everyone I know to stay away. More

Hello, I have never bought a car from a car Hello, I have never bought a car from a car dealership before. This was not the lack of trying; it is more the lack of trusting. I have severa Hello, I have never bought a car from a car dealership before. This was not the lack of trying; it is more the lack of trusting. I have several friends who had dealt with Royal Nissan East in Bloomington and have always been very satisfied, so when I started looking for a new Toyota, I started looking at Royal South's website. When I found a couple I was interested in, I started dealing with Lance Deaton. I was very impressed with is helpful but not pushy attitude. He was prompt in answering my questions and never once pushed me to something I did not want. Which in my past experiences with car salesman has always been the case? Mr. Deaton was a breath of fresh air and made my experience in buying my car very enjoyable. When my daughter was looking for a good used car, I made no hesitation in calling Lance and asking him for his help. I am happy to report that within a month, Lance found my daughter a car. The day that we drove down to Royal to look at the car from my daughter, I needed an oil change and service on my car. When Lance greeted us, I told him what my needs were and he took care of everything from that point on. My daughter and I went for a test drive and by the time we got back, my car was finished and the bill was waiting for me at Lance’s desk. Customer Service at its best! I am a truly satisfied Royal South Toyota Customer. I would highly recommend Royal South Toyota and Lance Deaton!!! Sincerely, Tracy A. McDaniel More

Bought my 2007 Camry there. Very satisfied with the car and friendly service. Royal South provides a free manicurist on Tuesdays. Last time there, service was quicker than predicted and I had my nails pol and friendly service. Royal South provides a free manicurist on Tuesdays. Last time there, service was quicker than predicted and I had my nails polished while waiting. Occasionally the service dept has checked minor things regarding my car and not charged me. More

Although I went there for oil exchange, they did all the complementary services guaranteed under warranty and all the services were excellent. Staffs were all kind. Nice waiting room and free popcorn with i complementary services guaranteed under warranty and all the services were excellent. Staffs were all kind. Nice waiting room and free popcorn with internet. More

We were in search of a new vehicle. We had previously been to 3 different dealerships, and no other dealership had the used selection that Royal South Toyota in Bloomington did. We found 3 vehicles that been to 3 different dealerships, and no other dealership had the used selection that Royal South Toyota in Bloomington did. We found 3 vehicles that we really liked, and were able to test drive the vehicle without the sales rep riding with us. I like this option, because it allows you to really check out everything in the vehicle. In past experiences, the sales rep would move you along quickly not letting you fully check out the vehicle. After we found a vehicle that was a perfect fit for our family, we sat down and discussed our options. Jeremy Sassatelli was out main point of contact, and he understood our need for a new family vehicle. I was stressed as the main of the household to provide reliable transportation for my family. Jeremy bent over backwards to ensure that all avenues were thrown into the mix to give us the best chance. Jeremy even took the time on his day off to contact me, and update me on what needed to be done to get through this process. There isn't any dealership within the surrounding states that provides as good as service as this dealership. I would highly recommend it, and they take all the stress out of buying a vehicle. More

i bought a new scion xb november 6, 2012. matt moore was the salesman and we found him to be very helpful, honest and eager to work with us while not being at all "pushy." he did not engage in "fast talk" o the salesman and we found him to be very helpful, honest and eager to work with us while not being at all "pushy." he did not engage in "fast talk" or "double talk" the way some car salesmen do. instead matt was knowledgeable and helped us properly assess the value of my old car. because of my sense of matt's integrity i will be sending him referrals and hopefully he will still be at this dealership when i get ready to buy another great scion. matt warren in service was likewise helpful with a small matter that i called him about. he advised me to come right in that morning and fixed the issue in less than five minutes. gilbert marsh grmarsh@hotmail.com 4055 bennington blvd bloomington, indiana 47401 More

I got my car serviced for it's 5,000 mile check up and I loved the complimentary wi-fi so I could get my work done while I waited. loved the complimentary wi-fi so I could get my work done while I waited. More

My wife and I went to Royal South to look at Toyota’s. We had been considering buying a new car for several months and had been looking at several different dealers. We had no intention of making a purchase had been considering buying a new car for several months and had been looking at several different dealers. We had no intention of making a purchase that day. Jeremy met us on the lot and showed us several different models that they had. We saw the Venza and decided to look at it. Jeremy took us for a test drive answering all of our many questions and helped us compare this car to other models on the lot. Jeremy gave a very good deal; one that I knew would not be beaten by any other dealer. So we ended up buying the Venza, which we love, and was given a very fair price and financing by the staff at Royal South. Jeremy made the car buying very pleasant, not what I was use to in the past. I would recommend Jeremy and Royal South to anybody looking for a car. More