Rudolph Honda
El Paso, TX
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We had a positive experience when we purchased the car. The service department has been great the 2 times I've taken the car in. About 2 weeks after we purchased the vehicle, we had a severe hail storm and The service department has been great the 2 times I've taken the car in. About 2 weeks after we purchased the vehicle, we had a severe hail storm and the Accord received substantial hail damage. We were without our car for approximately 5 weeks while the body work was completed. We kept getting the run around from the body shop rep.... saying he would call to keep us updated on the progress of the repairs. He NEVER called us WE were the ones calling to get status updates. As a matter of fact, the trunk panel was supposed to be replaced on the car. Your rep said it would not be available till Feb 2023. Needless to say, he never called or followed through on that trunk panel replacement. Your dealership owes us money for the non replacement of the trunk panel. So Except for your body department rep.... our experience with Rudolph has been decent. 3 out 4 positive experiences. We need to come in and get the trunk panel replacement settled. More
Dealership is fine, just as any other. Natali and Matthew give out better and friendlier service than the new girl Edith. Last time I needed to replace the splash guard they helped me bett Natali and Matthew give out better and friendlier service than the new girl Edith. Last time I needed to replace the splash guard they helped me better now they were just sending me from one place to another More
Rick was very helpful dealing with an issue with the headlamps. I also got a thorough explanation from Solomon of the diagnostics performed and the system reset to fix the problem. Thanks to both. headlamps. I also got a thorough explanation from Solomon of the diagnostics performed and the system reset to fix the problem. Thanks to both. More
Express service window works great. No need for an appointment. Polite staff, clear explanations of work needed now and in the future. Full marks. No need for an appointment. Polite staff, clear explanations of work needed now and in the future. Full marks. More