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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
142 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 142 reviews

April 06, 2023

Good service. No complaints. Carlos has a very good service attitude. Would be good to have more coupons More

by edgardelicias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
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Apr 06, 2023 -

Rudolph Volkswagen of El Paso responded

Edgar, Thank you for taking the time to share your thoughts on working with Carlos and our team. We're glad to hear we delivered such a great experience! Rachel Hinojos Service Manager RachelH@rudolphcars.com

Helpful
April 05, 2023

Three week wait for a Recall appointment is crazy ! Kept the car two whole days. More

by danbustamante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Report | Print
Apr 06, 2023 -

Rudolph Volkswagen of El Paso responded

Dan, Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rachel Hinojos Service Manager RachelH@rudolphcars.com

Helpful
April 05, 2023

Rudolph’s Volkswagen Service department is absolutely the very best! Always consistent in providing excellent, quality, professional, service Thank you, George M Elias More

by GME915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Carlos Tinajero
Report | Print
Apr 06, 2023 -

Rudolph Volkswagen of El Paso responded

George, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Rachel Hinojos Service Manager RachelH@rudolphcars.com

Helpful
April 05, 2023

They treated us like family. We are very happy with their service and their help. Our car is amazing and even thou we I took more than expected we are very happy with our new veh More

by pascual.guadian12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Humberto Ceballos
Report | Print
Apr 06, 2023 -

Rudolph Volkswagen of El Paso responded

Pascual, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Rachel Hinojos Service Manager RachelH@rudolphcars.com

Helpful
April 05, 2023

I’m always very satisfied with the people and the work they do. I’ll also go back More

by MIREYACARRGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Apr 06, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. Carlos and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Rachel Hinojos Service Manager RachelH@rudolphcars.com

Helpful
April 05, 2023

Always a pleasure to take my car to get checked, super fast and professional and close by More

by bonnieblue24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lane, Carlyle Meeks, Rachel Hinojos, Desiree Lara, Joe Maynez
Report | Print
Apr 06, 2023 -

Rudolph Volkswagen of El Paso responded

Bonnie, Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rachel Hinojos Service Manager RachelH@rudolphcars.com

Helpful
February 22, 2023

Customer service was great. My salesperson Victor Guerrero was great at explaining everything on the vehicle and was very helpful. I never felt rushed, they really help you find More

by Laura Sosa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Nicole Gabaldon, Victor Guerrero
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Feb 23, 2023 -

Rudolph Volkswagen of El Paso responded

Laura, Thank You for your 5 star Review, I will be sure to pass along the comments to Victor Guerrero and the team here at Rudolph Volkswagen. Have a great day Dominique Valdez Sales Manager dominiquev@rudolphcars.com

Helpful
January 12, 2023

Took my car in for recalls and transmission chexk. Great service. Prompt recommendations. Got oil change while it was there .. fast ,easy , very professional .. 2 thumbs up... thank you! More

by Cobrasvt915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree
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Helpful
April 07, 2022

I inquired about purchasing a new vehicle from Rudolph Volkswagen. Rudolph sales person who was point of contact NEVER got back to me after telling me that her managers were in a meeting so she could NOT More

by dan the man
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
Helpful
February 15, 2022

I went to buy my VW PASSAT on February 9, 2022, from Ricardo Knox, my adviser to Melanie in finance , Rachelle, Matthew, and all at Rudolph Volkswagen of El Paso, made me feel at home and provided me wi More

by Doina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Knox and Melanie
Report | Print
Helpful
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