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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.3
327 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 327 reviews

October 10, 2024

Desiree is a very professional, kind and mindful employee please recognize her hard work. Thank you. More

by aslozano
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
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Oct 11, 2024 -

Rudolph Volkswagen of El Paso responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Desiree met your expectations. Thank you for choosing Rudolph Volkswagen of El Paso, we look forward to having you as a valued customer for many years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 10, 2024

Very professional and courteous. Does explain well. Good customerservice. Does call when completed and does extra if vehicle has recall. More

by Adrian.Rios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
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Oct 11, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your kind words, Adrian, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 10, 2024

Great customer service. Always great communication and always willing to help. Keep it up team! More

by anhernandez3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
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Oct 11, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 09, 2024

I have always used this dealership ever since I bought my car. They are fast friendly and couteous- something I really appreciate ! It is good to know that they have my back with my car care needs, as I trav More

by EVAJL0362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will really miss Carlos!!!!, Desiree Lara, Amber Ryland, Carlos Tinajero, Bianca Emler
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Oct 09, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 08, 2024

Took care of initial problem plus recall item since part was available. Did not question using original warranty to do the repair. Able to get a loaner for me. More

by SJSDAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Print
Oct 09, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 08, 2024

Great costumer service! Love that they have toys to keep kids entertained while waiting for the oil change service. More

by DMARQUEZ8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Print
Oct 09, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 05, 2024

Poor service support after buying the car! They should available spots for walk in unscheduled repairs. More

by peterblandon1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree Lara
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Oct 08, 2024 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We do have available spots for unscheduled repairs which is why the advisor was able to take in your vehicle without an appointment, however the wait time for the completed repairs is a little longer than an scheduled appointment. Bianca Emler Rudolph Volkswagen Service Manager

October 04, 2024

Excellent service in general. Everyone was very patient and attentive during the process. We are very happy with our experience awhile buying the car. Thank you. More

by antillonh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Humberto Ceballos
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Oct 06, 2024 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

October 04, 2024

Every time I take my car for service, they always do it on time. I have nothing but good things to say about them. More

by hernaisra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Emler
Print
Oct 06, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 04, 2024

I have taken my car back 3 times for the same issue, bad quality service. More

by MARIBEL.DELA.O
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Ryland
Print
Oct 04, 2024 -

Rudolph Volkswagen of El Paso responded

Per the manufacture, Volkswagen requires top tier fuel to be put in the vehicle. Not all fuel stations have top tier fuel available. Here is a list of Top Tier fuel stations in El Paso is available by visiting https://stationfinder.toptiergas.com

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