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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
145 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 145 reviews

February 14, 2024

They made my experience fun and easy. They were very thorough and quick. I would definitely recommend Rudolph Volkswagen to anyone looking for a car. More

by m73mso
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
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Feb 14, 2024 -

Rudolph Volkswagen of El Paso responded

We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
February 13, 2024

Great communication and very welcoming. The whole experience made us feel like we made went to the right dealership and got the best deal. Armando was very friendly and had good knowledge t More

by Davis Rico
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Melanie Gabaldon
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Feb 13, 2024 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, David, for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
February 13, 2024

Car has been in the shop for about a month to get the fault duplicated. My service advisor has done everything possible to get the car repaired. They have been nothing but the best to help me with my car More

by stephanie.truong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
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Feb 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Stephanie and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
January 30, 2024

Outstanding people, Ourstanding car buying experience, Outstanding vehicle service after the sale. I trust Rudolph VW when purchasing a new vehicle. More

by lenchoby
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
Report | Print
Jan 31, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
January 27, 2024

The service was quick, they had promotions, friendly and efficient!! Flexibility, on time , reliable, courteous service of auto was good More

by JIMENEZRUTH
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Jan 29, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
January 27, 2024

I had a good experience I had a very good experience. The staff informed me of what is needed and the work was done in efficient time. More

by msfstitt1114
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
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Jan 29, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
January 26, 2024

Frustrating Not happy about turning vehicle in for five days when the work was done on the fifth day. More

by Uspara
Recommend Dealer
No
Employees Worked With
Dk
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Jan 30, 2024 -

Rudolph Volkswagen of El Paso responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
January 19, 2024

Very helpful and very nice people, they help me get the best deal I found in the market. More

by anuarsanchez33
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
Report | Print
Jan 21, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
January 16, 2024

Always a simple and easy buying process at Rudolph! ! Great staff as well!! Thank you Rudolph Family <3 More

by Jmpesq1015
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
Report | Print
Jan 16, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso, we look forward to having you as one of our valued customers for many more years to come! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
January 16, 2024

took engine light to get replaced, 2nd time being worked on (this time part ordered). 2nd day driving vehicle, engine light came on again More

by clara.marshall01
Recommend Dealer
No
Employees Worked With
tech john ansell
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Jan 19, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for providing this feedback, Clara, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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