Rudy Luther Toyota - Service Center

The pickup and drop off service was fantastic today! Misha called ahead to give me estimates of pick up and drop off times and was right on time. He disinfected the high touch areas of my car and my key Misha called ahead to give me estimates of pick up and drop off times and was right on time. He disinfected the high touch areas of my car and my key fob before he returned the car. It was very convenient and very respectful of the COVID situation. More

These guys are the best - Starting with Jeremy, who helped me select new tires in the past year. I'd never had traction in the snow since getting my 07 Prius, and going through 4 sets of tires. This wi helped me select new tires in the past year. I'd never had traction in the snow since getting my 07 Prius, and going through 4 sets of tires. This winter, I was happy. Then this week, Kevin had his guys perform a 120K checkup, found a couple of bulbs to replace, along with the normal things in the inspection, and a linkage issue that's getting bad but could wait for another service. It wasn't a dangerous situation. The best part of the service day was when Misha arrived at 7:30 to pick up the car to take it to the dealership. It's covid-time, and he was wearing a mask. Better yet, when he returned the car to me this afternoon, he made sure to use several antibacterial wipes to clean off the steering wheel, dash, and other miscellaneous areas that had been touched during the service. That's great service! 10+ Thank you guys. Jules More

Service pick-up and delivery - Misha Supica Misha picked up my for service and returned it within 6 hours. He was careful to sanitize it inside and out before returning the keys to me. This serv Misha picked up my for service and returned it within 6 hours. He was careful to sanitize it inside and out before returning the keys to me. This service was valuable to me as a senior citizen staying at home during the COVID crisis. The car looks great. Thank you! More

Loved having car picked up and delivered back to get regular Very pleased with Misha. He picked up and returned my car with promptness. My only concern was trying to pay so my car could be delivered. When I ca Very pleased with Misha. He picked up and returned my car with promptness. My only concern was trying to pay so my car could be delivered. When I called and was transferred to cashier I got no answer (3 times). On my 4th call I asked receptionist if anyone was at cashier desk. She called them to say I was calling and then transferred me. They answered. More

Wonderful!! Great!! Excellent!! Service Duane was great and so was Misha. Misha came and picked up car for service and was so wonderful! Excellent follow-up from Duane and Misha and Rudy Lut Duane was great and so was Misha. Misha came and picked up car for service and was so wonderful! Excellent follow-up from Duane and Misha and Rudy Luther Toyota. Duane and Misha were so prompt, curious, caring, attentive. Rudy Luther Toyota is lucky to have such great employees. More

First Service at Rudy Luther Toyota I recently moved to the area from out of state, and this is my first experience having my 2017 Prius serviced by Rudy Luther Toyota. I requested to h I recently moved to the area from out of state, and this is my first experience having my 2017 Prius serviced by Rudy Luther Toyota. I requested to have my car picked up, and this was such a convenience. Micha Supica came to my house and picked up my car, and he was incredibly prompt, friendly and professional. Mark Pua was also excellent, and the service was surprising quick (and the charge was reasonable). I give both Micha and Mark very high ratings, and I will definitely return to Rudy Luther Toyota. More

35,000 mile checkup Misha was so polite and while he was in our driveway wiped down all car surfaces he had touched while driving my Toyota RAV4 4 back to me. Misha was so polite and while he was in our driveway wiped down all car surfaces he had touched while driving my Toyota RAV4 4 back to me. More

Pickup and delivery I used the new concierge service for the first time. Communication from the shop, and from the driver, Misha, was excellent. He sanitized everything I used the new concierge service for the first time. Communication from the shop, and from the driver, Misha, was excellent. He sanitized everything he had touched, after he returned the car. The electronic payment for services, prior to delivery, was easy to navigate, and went through with no hassles. I will use this service again when the need arises. More

Excellent service I originally scheduled an appointment online for a door-to-door pick-up/drop-off service due to COVID-19. I was informed by text a couple of hours bef I originally scheduled an appointment online for a door-to-door pick-up/drop-off service due to COVID-19. I was informed by text a couple of hours before the appointment that they wouldn't be able to pick up my car as my house is outside their service area (> 12 miles, I am 17). I was a bit irritated and told them that their service radius is not stated clearly on their website. I went ahead and canceled the appointment thinking I would reschedule it later or choose a different dealership. However, Kong Yang texted me back to admit that their website wasn't clear on that point and offered to pick up my car at the originally scheduled time. Eric Hagen was my service advisor and did a nice job keeping me updated on my vehicle's status. Misha was the one who picked up and dropped off my car. He apologized for any inconvenience and was extremely courteous and nice to work with. He also sanitized it thoroughly before handing the vehicle back to me. I appreciate everyone's proactive and customer-centric approach to making sure a frustrating situation was converted to a very satisfactory experience! More