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Rudy Luther Toyota - Service Center

Golden Valley, MN

4.8
1,766 Reviews

1,766 Reviews of Rudy Luther Toyota - Service Center

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July 05, 2021

They saved me money this service by paying attention to my needs and safety. The technician made sure my ride was as it should be - excellent. I’m glad you had the appreciation lunch for staff. It’s th More

by 4 runner lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Mulville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m not sure who my technician was but it appears they did an excellent job taking care of my 4 runner!, Jeremy Hassler
Jul 07, 2021 -

Rudy Luther Toyota responded

Thank you so much, it is our pleasure to keep your 4Runner in the best possible shape! RLT is committed to service, not only for our customers, but also for our staff. Every single person here is valued and appreciated! Thank you again for your review and business, and we hope to see you again in the future. :)

July 04, 2021

alway friendly personal willing to take care of your needs More

by kph941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Swinford
Jul 07, 2021 -

Rudy Luther Toyota responded

Thank you so much! This is exactly what we strive for every time. :) We look forward to seeing you next time.

July 04, 2021

Always completely satisfied with this dealership, whether it's buying a car or getting service. I was concerned about cat security and they offered an affordable solution. More

by tangletownsedge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Rudy Luther Toyota responded

Thank you so much for sharing your experience! We're happy to help and look forward to seeing you again.

July 04, 2021

Very good service, however, was disappointed that my car was returned with less fuel than before they replaced the fuel pump. Almost 1/8 tank less. More

by Bradsohns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hagen
Jul 07, 2021 -

Rudy Luther Toyota responded

Hello! Thank you for your feedback, we would like to research this a bit further. When you get a chance, please email us with your name and contact information to info@rudyluthertoyota.com

July 02, 2021

Tacoma in for first ToyotaCare service. Appointment right on time as scheduled. Service completed promptly. All Luther employees that I dealt with were polite and professional. More

by tsbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Rudy Luther Toyota responded

Thank you so much for your review, it was a pleasure assisting you and we hope to see you again next time.

July 02, 2021

Service people excellent, Terry Johnson answered all my questions, thoughtful and professional. Had car detailed and oil changed. Car looks great. Why does this need to be 25 words? More

by Maryelarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Rudy Luther Toyota responded

Thank you Mary! We appreciate your business.

June 30, 2021

I’ve always had excellent service at Rudy Luther. Wouldn’t take my Prius anywhere else. Have gone there for several years and will c More

by Jerrijenkins84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Rudy Luther Toyota responded

Thank you for your continued business! We look forward to seeing you again :)

June 29, 2021

Good job! Always has been, hope that continues!! Keep it going good! I have been very happy so far with my RAV 4 Hybrid! It has been a great vehicle so far!!! More

by hwachholz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Chanhdara
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Rudy Luther Toyota responded

Congratulations on your New Rav4 Hybrid! Thank you for your business!

June 28, 2021

Service invoice shows the following services were performed: ‘Check and fill fluids’ and 'reset Maintenance Required light', but I Checked the fluid level, it was half empty, specifically washer flu More

by minhaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin Chanhdara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Rudy Luther Toyota responded

Hello Minhaz, thank you for giving us the opportunity to share our side with video provided of the work completed. We really hope in the future you will give us another chance to earn your business again. We do apologize for not resetting the maintenance required light, that was a missed step. Thank you again, we appreciate hearing from you.

Jul 01, 2021 -

minhaz responded

I provided you some pictures and attachments that clearly shows how poorly the service was done. Also your multi point inspection wasn't performed properly to find out my tail light and side marker bulb was bad, I provided you inspection report from a different Toyota service dealer, and didn't get your response regarding that. Thank you for your response here!

June 26, 2021

Excellent service as always. Austin showed me how to do a couple of things that I asked him about. You have a comfortable waiting area. Love that my maintenance check was done for free! Thank you. More

by Amyschulte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Chanhdara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2021 -

Amyschulte responded

Hello

Jun 29, 2021 -

Rudy Luther Toyota responded

Hello Amy! Thank you so much for your review and 5-star rating. Austin is a great asset to our service team. We're glad you had such an excellent visit and we appreciate you as our customer. Take care!

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