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Rusnak BMW
Thousand Oaks, CA
943 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 943 reviews
February 11, 2023
Rusnak BMW has amazing people and provides a great customer experience. Rex and his manager Robert helped me out and I couldn’t be happier. Thanks guys! customer experience. Rex and his manager Robert helped me out and I couldn’t be happier. Thanks guys! More
by ESM340
Employees Worked With
Rex Nahigian, Robert Rosas
January 21, 2023
I appreciated the attention and communication of our salesperson Patrick. He made a personalized video of my new car and also handled as much of the buying process in advance as possible so that our tim salesperson Patrick. He made a personalized video of my new car and also handled as much of the buying process in advance as possible so that our time at the dealership was swift. More
by Hello
Employees Worked With
Patrick Rodriguez
September 20, 2022
Unbelievable Incompetence! ! Brand new 2022 X6 M50i with 1500 miles leaves me stranded in front of AutoZone on a Sat afternoon!! Car starts, then shuts off immediately.... ! Brand new 2022 X6 M50i with 1500 miles leaves me stranded in front of AutoZone on a Sat afternoon!! Car starts, then shuts off immediately.... BMW roadside says "Tow to Dealer". Tuesday Rusnak calls me: "We could not find a problem... but someone ran into your car while it was here! We sent it to our bodyshop..." Genius!! Just genius. Not only can they not find a fault that leaves you stranded, they damaged the car! Beyond inept. More
by Shawn-A
Employees Worked With
Josh Gates
September 10, 2022
Ryan was THE BEST! ! Honestly, we dread buying cars but he made it SO great! Professional, reasonable, kind and helpful in every way. ! Honestly, we dread buying cars but he made it SO great! Professional, reasonable, kind and helpful in every way. More
by Donna N
Employees Worked With
Ryan Bosman, Leila Veyseh
January 13, 2022
I wish I could give zero stars. Worst customer service ever. They do not even pretend to want to help you. Everything is an effort or your fault. Never experienced anything like it. I switched to anot ever. They do not even pretend to want to help you. Everything is an effort or your fault. Never experienced anything like it. I switched to another dealership. They need to do some serious training with customer service. Never again! More
by dpmspooner
Employees Worked With
Mickey Belt
January 04, 2021
In December of 2017, we had leased a brand new 2018 BMW 330i from Rusnak BMW in Thousand Oaks, CA. All regular maintenance services were included in our lease deal. Therefore, all necessary services were p 330i from Rusnak BMW in Thousand Oaks, CA. All regular maintenance services were included in our lease deal. Therefore, all necessary services were performed at an authorized BWM dealer when it was due. On July 12, 2020, around 11:15 p.m., while my son was driving home, the car got on fire with no apparent reason. The entire front of the car was charred! Fire Department was called immediately and they put out the fire. Fire Department report shows that cause of ignition is “Failure of equipment or heat source”. Luckily, my son noticed the flame right away and left the car on the side of the road. If this incident would have happened on the freeway, my son’s life could have been jeopardized big time! Even though my insurance company paid the residual value of the car (less my deductable amount) to BMW financials, they still demanded to get paid my deductable amount immediately. They had their collection department call & harass us once every two weeks for this payment. Needless to say, we were furious and called Betsy Hohmann, the Executive Customer Care of BMW of North America in Westwood, NJ to explain our disappointment on our car fire and handling of issues we were confronting with their collection department. In order to find out the cause of fire, Betsy wanted to inspect the car which was held by my insurance company for 30 days only. Since Betsy’s group was unorganized and didn’t make an appointment on time to inspect the car, our BMW was sold by my insurance company. Considering that car wasn’t available for inspection anymore, Betsy offered to give us $3500 loyalty fee if we purchased a new BMW and pay off our insurance deductable in the amount of $2500 as well. Per Betsy's offer, we ended up purchasing a new BMW from an authorized dealer in San Antonio, Texas. Per Betsy’s request, the dealer and us, forwarded proof of purchase to Betsy so we can get paid and settle our differences. Unfortunately, Betsy wouldn’t accept our provided proof of purchase, regardless of what we and the dealer provided. She kept giving us excuse why our provided documents were not sufficient. After 4 months of communications and due to Betsy’s empty promises I filed a law suit against the BMW of North America and Rusank BMW to settle our differences in court. Within 10 days of my law suit filing, Betsy responded via email that she’ll issue a check in the amount of $6k . Unfortunately, due to my law suit, I finally got the check from Betsy after so many months of aggravation dealing with an extremely unprofessional way of handling a simple case which could have turned deadly and caused loss of my son’s life. Frankly, I’ve owned numerous BMWs for over 25 years and never confronted such a horrible ordeal like our BMW 330i. I will never buy another BMW for as long as Betsy Hohmann remains an Executive Customer Care of BMW North America. Shame on BMW of North America who hires employees like Betsy who give xxxx to their loyal customers like me!!! More
by armenohani
Employees Worked With
Robert Rosas
October 09, 2020
Just purchased a BMW M550i certified. I called the dealership once i found the car on internet. First they told me it was being certified and not available. Hour later they called and told me it will dealership once i found the car on internet. First they told me it was being certified and not available. Hour later they called and told me it will be available next morning. Got there sharp 9:30am after 3 hour drive. At 10am as they opened we saw the car and it was dirty. Hamid assured me the car was inspected and certified. He stated they will detail the car before i go home, after spending few hour with getting paper work done, finally the moment came for me to take my car. It was not cleaned and in same condition. Due to 3 hour drive home, i decided to take the car as is. A week later the front tire blew on the freeway, luckily no one hurt. Tow the car at BMW Encinitas, they inspected the car and told me this car should have never been on the road, once on the lift we could other tires with steel threads showing. Had to replace all tires. I called Rusnak BMW and left several messages for the GM. mr Christ, over five day period, he never bothered returning my call. This guys run a very bad dealership, beware they are the worst car sales people I have met, and i have met many in last 30 years. More
by Cpatel
Employees Worked With
Hamid Mafi
May 02, 2020
I don’t know if it’s as much of the dealership as it is about the people who work there, daphne was absolutely great to work with she answered all my questions and even though I had to go back for a separa about the people who work there, daphne was absolutely great to work with she answered all my questions and even though I had to go back for a separate issue she was very on top of everything and kept me informed the whole way. It is because of her my experience was great. More
by Oortega.hlt22
Employees Worked With
Daphne
