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Rusnak BMW
Thousand Oaks, CA
941 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 27, 2016
Jeff was extremely helpful with my purchase. He helped me in locating the car and kept it in the warehouse for 3 weeks. He left a bow in the trunk because it was a birthday gift.!!! Thank you He helped me in locating the car and kept it in the warehouse for 3 weeks. He left a bow in the trunk because it was a birthday gift.!!! Thank you Jeff!!! More
by bassam
Employees Worked With
Jeffrey Kaltman
January 25, 2016
Excellent experience My husband and I had the best dealership experience ever at Rusnak this past weekend.. Claude Cantin was super friendly, very knowledgeable, and put u My husband and I had the best dealership experience ever at Rusnak this past weekend.. Claude Cantin was super friendly, very knowledgeable, and put us right as ease, he's a great salesman to work with. He addressed all our concerns, and we never felt pressured or rushed, as we had at previous dealerships. I absolutely love my car, we are extremely satisfied with our purchase, and with our experience at Rusnak BMW, we will definitely send our family/friends! More
by truestar21
Employees Worked With
Claude Cantin
January 23, 2016
Excellent I had no scheduled appointment but was quickly helped. The problem was shared, investigated, and the necessary arrangements made for its solution. All I had no scheduled appointment but was quickly helped. The problem was shared, investigated, and the necessary arrangements made for its solution. All who helped me were pleasant, courteous and knowledgeable. Thank you. More
by Hambone
Employees Worked With
Robert Hull
January 22, 2016
Service As always they did a great job with my car in service. Friendly and efficient! My car was ready same day and I had no issues. As always they did a great job with my car in service. Friendly and efficient! My car was ready same day and I had no issues. More
by Mkendall
Employees Worked With
Ken Christ, Michael Powell
January 19, 2016
Great experience Friendly, helpful, efficient. When I leased my car, Scott was so patient despite my desire to test drive numerous models. My husband and I tend to b Friendly, helpful, efficient. When I leased my car, Scott was so patient despite my desire to test drive numerous models. My husband and I tend to be uneasy with car salesmen. But Scott put us right at ease with his friendly, low key approach. We did not feel like we were being hustled into anything. Because of that, we felt free to think through our decision completely and ended up spending more money on a car -- but were very happy with the car we selected. He was also very welcoming of any additional questions after we left. We will definitely have him help us with our next car selection. I just came in for my first service. Russell was very helpful and answered several questions for me. He explained everything thoroughly. My car was ready even sooner than I expected. I have had a great experience here. More
by LindaLR
Employees Worked With
Russell Abravanel, Scott Smith
January 17, 2016
Professionals, Courteous, Accomodating The most professional car sales manager we ever did business with (in more than 30 years). Highly recommended to our relatives and friends. Adriana The most professional car sales manager we ever did business with (in more than 30 years). Highly recommended to our relatives and friends. Adriana & Andrei More
by andrei
Employees Worked With
Darren Evans
January 14, 2016
a long wait for my x5 to be serviced had an appt for service on 12/29 but was told doubtful get to my vehicle that day which surprised me as I had an appt! offered a loaner, declined. O had an appt for service on 12/29 but was told doubtful get to my vehicle that day which surprised me as I had an appt! offered a loaner, declined. Oon NYE vehicle still not ready. Kept being promised the next day. On 1/5, accepted a loaner. Vehicle returned on 1/13 but Assist still not working properly. Unsure when or if it ever will be. Frustrating but fortunately did not have to pay for the Assist work. More
by sunshine
Employees Worked With
Robert Martin
January 11, 2016
my first service experience Everyone from the reception, service advisor/agent even the maintenance guy. They all provided me with excellent service. I would recommend this deale Everyone from the reception, service advisor/agent even the maintenance guy. They all provided me with excellent service. I would recommend this dealership to anyone. I will always bring my car there for my service needs. Thank you all for taking such good care of my car and answering all of the questions I had about my car that should have been explained at the dealer where my car was purchased More
by BMW4ME
Employees Worked With
Robert Hull
January 07, 2016
New Car Purchase I had a great experience in leasing my new BMW at Rusnak dealership. I have got the best deal in Los Angeles area. Great customer service and friendly I had a great experience in leasing my new BMW at Rusnak dealership. I have got the best deal in Los Angeles area. Great customer service and friendly people. Special appreciations to Amir Khansari who made this deal real. More
by Afshin M
Employees Worked With
Amir Khansari, Reginaldo Fermin, Roger Carroll
January 06, 2016
Service Experience Always an excellent service experience at Rusnak! This time was no different. Harlan was communicative and friendly. Will always do my business here. Always an excellent service experience at Rusnak! This time was no different. Harlan was communicative and friendly. Will always do my business here. Thank you! More
by ulilqt
Employees Worked With
Harlan
