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Rusnak BMW

Thousand Oaks, CA

4.8
941 Reviews

3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 941 reviews

December 15, 2015

The service department always works flawless! Services and repairs in my experience are well done. Renee is always very friendly, professional and responsive. I put a lot of miles on my car and t More

by Andreas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Dec 22, 2015 -

Rusnak BMW responded

Andreas, we are happy that maintenance helps you and your car stay rolling! Thank you for the kind review--We will pass your kind words along to Renee! - Al LeMoine., General Manager

December 11, 2015

36,000 mile service Upon arrival Russell immediately came up to my car, greeted me and asked how he could assist me. Excellent friendly service, would definitely recomme More

by Tennisfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Abravanel
Dec 21, 2015 -

Rusnak BMW responded

Thank you for the kind review! So glad to hear of your exceptional experience. - Al LeMoine., General Manager

December 08, 2015

Prompt, Courteous, and Competent Service I live in Pasadena, so I drive past quite a few BMW agencies to get service at Rusnak in Thousand Oaks. I started using their service department beca More

by SB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg, Robert Martin
Dec 21, 2015 -

Rusnak BMW responded

Thank you for the kind review! Mark, Bob and the rest of the team are exceptional and we're so glad you have positive experiences with us! - Al LeMoine., General Manager

December 07, 2015

Great sales service I was on the used car lot for less than 30 minutes and received great service from Claude Cantin. Claude was very knowledgeable about the car I was pu More

by UCLADAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claude Cantin
Dec 21, 2015 -

Rusnak BMW responded

Thank you for the kind review! Claude is an outstanding member of team Rusnak. We appreciate your recommendation, and look forward to working with you again in the future. - Al LeMoine., General Manager

December 04, 2015

Pleasure I bought so many cars and saw so many salesman's The sales man that help and took care of me was a salesman with respect helpful and he sold me and l More

by Moti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginaldo Fermin, Vitaly Sklar, Renee Norris
Dec 11, 2015 -

Rusnak BMW responded

Thank you for the kind review. We're so happy to hear you had an easy experience with Rusnak! - Al LeMoine., General Manager

December 04, 2015

Great price and service Much better than bob smith and always willing to deal. They made it simple and quick and had the car I wanted. Amir was great as always More

by MarcinLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mor, Amir Khansari
Dec 11, 2015 -

Rusnak BMW responded

Thank you for the kind review! Amir is an excellent salesman! Enjoy your purchase! - Al LeMoine., General Manager

November 29, 2015

Best BMW Dealership Experience so Far! I have visited a few BMW dealerships so far, all always offering superb service but will say that Rusnak topped them all. From being very attentive an More

by deanchristener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russel
Dec 04, 2015 -

Rusnak BMW responded

Thank you Dean! I am so happy to hear that you had a wonderful experience with our service team. We hope you'll be back to see us! - Al LeMoine., General Manager

November 28, 2015

Great job! I had a great experience. Thanks to Art and the entire staff for being so professional. I would recommend Rusnak BMW to anyone! Thank you! More

by i3 driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
Dec 04, 2015 -

Rusnak BMW responded

Thank you for the kind review! We are so glad to hear you had an outstanding experience. - Al LeMoine., General Manager

November 26, 2015

Outstanding customer experience! My service writer, Art, is always informed and works on my behalf to get my BMW 750 Li proper attention with an appropriate sense of urgency and timin More

by L & L WM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
Dec 04, 2015 -

Rusnak BMW responded

Thanks again John! So glad we could make you happy! - Al LeMoine., General Manager

November 24, 2015

BMW X5 diesel Dealership and BMW both contributed to help with an out of warranty repair. Car has been great, and with a great dealer service center, what more can More

by bumo68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
Dec 04, 2015 -

Rusnak BMW responded

Thanks for the great review! So glad we could help! - Al LeMoine., General Manager

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