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Rusnak BMW
Thousand Oaks, CA
924 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 924 reviews
July 24, 2015
Car servicing at it's very best From the appointment making until I walked out, everything was very professionally and efficiently done. Art is great to work with. The Car Wash is From the appointment making until I walked out, everything was very professionally and efficiently done. Art is great to work with. The Car Wash is Excellent, the best there is. More
by Newt's experience
Employees Worked With
Arthur Simcox
July 23, 2015
Fantastic I was looking for a new X3 for my wife. Roger Carroll was fantastic in ordering the car we wanted with just what we wanted and at a great lease rate. I was looking for a new X3 for my wife. Roger Carroll was fantastic in ordering the car we wanted with just what we wanted and at a great lease rate. More
by Lmarisca
Employees Worked With
Roger Carroll
July 23, 2015
Great service overall, but car pickup status process flawed Rusnak service is top notch and Service rep Renee Norris is very professional. But, when I called to confirm when I could pick up my car, I was transf Rusnak service is top notch and Service rep Renee Norris is very professional. But, when I called to confirm when I could pick up my car, I was transferred to Renee. She was not available and I was handed off to an answering machine. I left a message and did not receive a call back. I called again and again had to leave a message for Renee. Sometime later that afternoon, Renee called and reported that a part was not in stock and I would have to pick up the car the next day. This was for a fuel pump recall campaign. Too many calls back and forth. When I call to check on my car pick up status, I would like to receive a response on my first call. Any service rep should have access to a computer and be able to let me know when my car will be ready. The present procedure is too cumbersome and does not work if a particular service rep is busy on other matters. I find this very frustrating. I am a loyal BMW customer, have purchased 8 BMW's in the past and currently own a 535 and 335. Rusnak service is OUTSTANDING in all other respects! More
by rdavis
Employees Worked With
Renee Norris
July 23, 2015
Outstanding Service Renee Norris provided top notch service. Her time estimation was right on and everything was done correctly. Renee explains everything well and has a Renee Norris provided top notch service. Her time estimation was right on and everything was done correctly. Renee explains everything well and has a very positive attitude. More
by cargal
Employees Worked With
Danielle, the genius advisor was also wonderful., Renee Norris
July 19, 2015
Poor Customer Service I purchased my 2012 BMW X5 last November with 18K miles and a factory warranty. I brought the car in for its first service (in June) ( the computer to I purchased my 2012 BMW X5 last November with 18K miles and a factory warranty. I brought the car in for its first service (in June) ( the computer told me) and oil change and to fix the tire air sensor. After the oil change was completed and supposedly the air tire sensor "was fixed", I was told to call the service rep if I had any more issues. Well within a few minutes of leaving the dealer the light flashed on and off and has been doing this ever since. Well I took it in today for another schedule service apt. rear brakes (the computer told me too.) and to again check out the tire air sensor. I was told this would take one or two hours, so I waited (I was told they were out of loaners) (note: work is over an hour away and home is 1/2 hour away). After over 3 hours, I got the car back and was told that I would have to come back yet again to fix this complicated tire air sensor - a couple of days will be needed to troubleshoot this issue. Which I don't really care that much about. Air sensors are problematic on a lot of cars. I got in my car and the car said service check (computer) in two thousand miles (about maybe 6 weeks for me). So back at the dealer soon. Well I regret buying a BMW. It is an excellent ride. I didn't realize I would be spending so much time at the dealer for service for a late model car with relatively low mileage. So not worth it unless you live within a few minutes of the dealer. And yes the dealer will give me a ride anywhere! I work for myself so every hour I am sitting in the dealer is an hour I am not getting paid for. I wish BMW would take some consideration for our time and realize not all of us have time to visit the BMW service dept. every month. I hope to get rid of this vehicle soon. So now I have to bring the car back for the third time - for the same issue. Oh well that's what I get for buying a BMW More
by stevebau
Employees Worked With
Robert Hull
July 19, 2015
The best! Easy, friendly staff and efficient service. This is Truly the best BMW service in the San Fernando Valley! Worth the drive! Michael Powell is fantasti Easy, friendly staff and efficient service. This is Truly the best BMW service in the San Fernando Valley! Worth the drive! Michael Powell is fantastic. My only complaint is that they are not open on Saturdays. More
by kerrigan2
Employees Worked With
Michael Powell
July 18, 2015
Great Service! Service was great! The loaner car was excellent. Sales rep was very responsive. Quality of service is excellent. Would go back to this dealer for car Service was great! The loaner car was excellent. Sales rep was very responsive. Quality of service is excellent. Would go back to this dealer for car service and buying another car. More
by Delarju1
Employees Worked With
Robert Hull
July 16, 2015
Vanessa was perfect! This was the best car buying experience I have ever had. Vanessa was incredibly helpful, knowledgeable, and patient. I would highly recommend Rusna This was the best car buying experience I have ever had. Vanessa was incredibly helpful, knowledgeable, and patient. I would highly recommend Rusnak BMW and Vanessa. More
by zachattack
Employees Worked With
Vanessa Romero
July 13, 2015
Buying a CPO BMW at Rusnak It has been a great experience for me to buy a car at Rusnak. From the beginning, Mr. Claude Cantin, the Frenchman, was not only efficient and coopera It has been a great experience for me to buy a car at Rusnak. From the beginning, Mr. Claude Cantin, the Frenchman, was not only efficient and cooperative but also genuinely considerate knowing I am from Orange County about 2 hours away. Preparation and signing documents were very organized. I honestly recommend Claude at this dealer. Hope that helps. More
by chewie
Employees Worked With
Claude Cantin
July 11, 2015
Great Service Advisor The best service experience in my more than 45 years of BMW ownership. Tim Craft, Bob Martin and Larry Koh are real "Car Guy's. The best service experience in my more than 45 years of BMW ownership. Tim Craft, Bob Martin and Larry Koh are real "Car Guy's. More
by c4m5
Employees Worked With
Larry Koh, Tim Craft, Robert Martin
