Rusnak BMW

I purchased a certified BMW from Rusnak in Westlake California earlier this year. Following an inspection from another dealer, I found out the radio needed to be replaced at an expense of $1,000. California earlier this year. Following an inspection from another dealer, I found out the radio needed to be replaced at an expense of $1,000. The main menu feature of the electronic controls will not work. I am afraid to find out how much that will be. There is a crack in one of the wheels and it looses air quite often. Obviously this is a safety issue in addition to an inconvenience. I have contacted Rusnak many times and cannot get the consideration of a return call or an email acknowledgment. Knowing what I now know, this is what I should have done. - Go to a dealership that will stand by what they sell. - Buy closer to home so you can expect dealership support. - Thoroughly inspect the car or make sure you get a profession opinion on the vehicle. - Get a 30-60 day warrantee on big ticket items. I travel a lot and was unable to take the car and have it checked out. My mistake. More

Face it, regardless of the convenience of the location or the architecture of the store, the major factor in a great car buying experience is the Sales representative. In our case Jeff Kaltman was superb. the architecture of the store, the major factor in a great car buying experience is the Sales representative. In our case Jeff Kaltman was superb. He is extremely knowledgable and experience with BMW and it shows. He takes the right amount of time to help and is not impatient or pushy one single bit. We had a GREAT time buying a car. The deal was fair and all the details were in place to make our new 535 a car that we are certain will continue to bring us pleasure. Thanks Jeff for a job well done! Laurie and Mike More

Eugene was a great sales associate. He made my car buying experiences fast, easy and was thorough with explaining any questions I had. He followed up with me to make sure I was happy with my purchase. He wen experiences fast, easy and was thorough with explaining any questions I had. He followed up with me to make sure I was happy with my purchase. He went out of his way and was very accommodating. I will never go to another dealership for my future purchases. More

We had the best sales experience at Rusnak BMW Westlake with Justin Chien and Drew Sebring. Great service during and after the sale. Justin patiently took us on test drives and answered questions and fol with Justin Chien and Drew Sebring. Great service during and after the sale. Justin patiently took us on test drives and answered questions and followed up afterward. When we came back to buy Drew and Justin demonstrated great teamwork and made sure we had a seamless experience. We agreed on a great competitive price and they never said anything annoying like "we aren't making any money on this". Complete professionals the entire time and great follow up afterward. Thank you! More

Although Mark took my cold call in, he was busy with a client when we arrived. He quickly and happily turned us over to Scott Smith so that we could begin our buying process immediately - good teamwork. client when we arrived. He quickly and happily turned us over to Scott Smith so that we could begin our buying process immediately - good teamwork. Scott was very pleasant, helpful and knowledgeable. He had great customer service too. I would have appreciated a better price, but we did work out a compromise so I came away satisfied...just not elated. More

Darren Evans from the gitgo made my first buy of a BMW an ultimate experience in buying a car. He was very accomodating and answered all my questions right away. ultimate experience in buying a car. He was very accomodating and answered all my questions right away. More

We were very pleased with the quality of service that was provided. We appreciate the responsiveness and the way they conducted business. We look forward to doing business with them in future. provided. We appreciate the responsiveness and the way they conducted business. We look forward to doing business with them in future. More

I leased a 2011 BMW 528i from Rusnak BMW. Jeff Kaltman was the internet salesperson I contacted initially to inquire about prices. I let him know what kind of car I wanted and the price range of monthly was the internet salesperson I contacted initially to inquire about prices. I let him know what kind of car I wanted and the price range of monthly payments I was looking for. Jeff had been exceptional throughout the entire process. He was professional, courteous and extremely accomodating. I liked that he worked with me to give me what I wanted and was comfortable with. I believe he went through some great lenghts to get me the car I wanted. I had to make some adjustments and postpone the transaction due to personal reasons. Jeff was very understanding and in the end, I got the car I wanted at my price range. I would highly recommend Rusnak BMW and certainly give a strong recommendation for Jeff for being a great and helpful salesperson. More

These guys are horrible. Purchasing the vehicle: I These guys are horrible. Purchasing the vehicle: I negotiated the price on a CPO 535 over the internet (fine). Sight unseen, they offered to matc These guys are horrible. Purchasing the vehicle: I negotiated the price on a CPO 535 over the internet (fine). Sight unseen, they offered to match a trade-in quote I had from Carmax (I faxed in advance) on my Land Rover Discovery. Fine--more convenient for me than arranging a ride to the dealership. When I got there, the whole process took 4 hours. Unbelievable. Price, trade-in and financing were settled (in writing, via email) in advance. For 60-90 minutes they appeared to be haggling about the trade in. No excuse. I bought a new 5 the same way from South Bay BMW and the process took less than 1 hour. Follow ups: As a result of my feedback on the sales process, the Sales Manager, Drew, made several promises (free tank of gas, free full car detail, partial reimbursement for a blown run-flat less than 1 month after I drove off the lot) which went unfulfilled. I sent 2 notes to Ken Christ--the overall SM for all of Rusnak. First time Drew called me back immediately--and again did not follow through. Second time, nothing. The car: Has been great, I love it. But the day after I bought it, the passenger power seat went out and I was back at the dealership. Also it turns out the tire I replaced twice in one year was due to a cracked rim. CPO indeed. The bottom line: I had a friend recommend these guys to me after he bought two cars there. I will never buy a car from them again, and I would go out of my way to stop any friend from buying a car there. It's a poorly run sales office, a poorly run service team, and anyone who believes this dealership's CPO inspection is reliable, is a fool. This dealership is terrible and is to be avoided at all costs. I have said as much to BMW also (this was my first CPO, and my second overall). More

I'd rate these guys at a 6 on a scale of 1-5 if I could. Hands down the best car buying experience I've ever had. From my first inquiry, Beshoy was very responsive, courteous, and honest. Beshoy, Jeff and t Hands down the best car buying experience I've ever had. From my first inquiry, Beshoy was very responsive, courteous, and honest. Beshoy, Jeff and the internet team at Rusnak make every effort to take the BS out of the car buying experience and help you find the car you're looking for at the best deal they can give you. As an example, when I went into Rusnak, Beshoy sat down with me and turned his computer screen to walk me through available inventory in the US and to show me a transparent view of the dealer costs, taxes, and markup for the vehicle. Once we found the car I wanted, we did a bottoms-up pricing negotiation, where all we really negotiated was the dealer markup, since the car was sold to me for what they pay for it. This is opposed to the typical top-down negotiation, where you have no idea what the real cost of the vehicle is for the dealer. After we shook on a deal, I worked with Nicole in their finance department. She was an extremely nice, open and honest with me. I also spent an hour with Jeff walking through all the features of the car. You can tell with Beshoy, Nicole, Jeff and the rest of the team at Rusnak that they're looking to build a long-term relationship with you and make you a part of their family. Mission accomplished with me. I live in Venice and Rusnak is an hour drive for me, but I would (and will) recommend that anyone looking to buy a new car make the drive to see these guys - it will be well worth your time. More