Rusnak BMW

Worked with Jeff Kaltman in internet sales. The whole purchase experience was excellent. Jeff didn't play any games, he knew the product top to bottom, made custom ordering our car a breeze, and kept u purchase experience was excellent. Jeff didn't play any games, he knew the product top to bottom, made custom ordering our car a breeze, and kept us up to date from order to delivery. He was always accessible and responded to e-mails quickly; very refreshing. Highly recommend buying through Jeff. Tom and Jill. More

I made the deal with Eugene verbally, when I showed up to the dealership nothing changed. Everything was exactly as he promised and even better. I appreciate the honesty and hassle free car buying. No pus the dealership nothing changed. Everything was exactly as he promised and even better. I appreciate the honesty and hassle free car buying. No pushy sales tactics, no games, honest answers and best deal in town. I drove from Studio City/Toluca Lake Are, well worth the 30 mi drive. I will refer friends, family, and anyone else looking for a great deal for a BMW. More

Had a great experience with Jeff Kaltman at Rusnak BMW! Highly recommend to anybody. He has an excellent attitude toward a customer. With all his experiences and knowledges of car sales made my purchase re Highly recommend to anybody. He has an excellent attitude toward a customer. With all his experiences and knowledges of car sales made my purchase really enjoyable! Thank you, Jeff! More

Face it, regardless of the convenience of the location or the architecture of the store, the major factor in a great car buying experience is the Sales representative. In our case Jeff Kaltman was superb. the architecture of the store, the major factor in a great car buying experience is the Sales representative. In our case Jeff Kaltman was superb. He is extremely knowledgable and experience with BMW and it shows. He takes the right amount of time to help and is not impatient or pushy one single bit. We had a GREAT time buying a car. The deal was fair and all the details were in place to make our new 535 a car that we are certain will continue to bring us pleasure. Thanks Jeff for a job well done! Laurie and Mike More

I purchased a certified BMW from Rusnak in Westlake California earlier this year. Following an inspection from another dealer, I found out the radio needed to be replaced at an expense of $1,000. California earlier this year. Following an inspection from another dealer, I found out the radio needed to be replaced at an expense of $1,000. The main menu feature of the electronic controls will not work. I am afraid to find out how much that will be. There is a crack in one of the wheels and it looses air quite often. Obviously this is a safety issue in addition to an inconvenience. I have contacted Rusnak many times and cannot get the consideration of a return call or an email acknowledgment. Knowing what I now know, this is what I should have done. - Go to a dealership that will stand by what they sell. - Buy closer to home so you can expect dealership support. - Thoroughly inspect the car or make sure you get a profession opinion on the vehicle. - Get a 30-60 day warrantee on big ticket items. I travel a lot and was unable to take the car and have it checked out. My mistake. More

Eugene was a great sales associate. He made my car buying experiences fast, easy and was thorough with explaining any questions I had. He followed up with me to make sure I was happy with my purchase. He wen experiences fast, easy and was thorough with explaining any questions I had. He followed up with me to make sure I was happy with my purchase. He went out of his way and was very accommodating. I will never go to another dealership for my future purchases. More

We had the best sales experience at Rusnak BMW Westlake with Justin Chien and Drew Sebring. Great service during and after the sale. Justin patiently took us on test drives and answered questions and fol with Justin Chien and Drew Sebring. Great service during and after the sale. Justin patiently took us on test drives and answered questions and followed up afterward. When we came back to buy Drew and Justin demonstrated great teamwork and made sure we had a seamless experience. We agreed on a great competitive price and they never said anything annoying like "we aren't making any money on this". Complete professionals the entire time and great follow up afterward. Thank you! More

Although Mark took my cold call in, he was busy with a client when we arrived. He quickly and happily turned us over to Scott Smith so that we could begin our buying process immediately - good teamwork. client when we arrived. He quickly and happily turned us over to Scott Smith so that we could begin our buying process immediately - good teamwork. Scott was very pleasant, helpful and knowledgeable. He had great customer service too. I would have appreciated a better price, but we did work out a compromise so I came away satisfied...just not elated. More

Darren Evans from the gitgo made my first buy of a BMW an ultimate experience in buying a car. He was very accomodating and answered all my questions right away. ultimate experience in buying a car. He was very accomodating and answered all my questions right away. More

We were very pleased with the quality of service that was provided. We appreciate the responsiveness and the way they conducted business. We look forward to doing business with them in future. provided. We appreciate the responsiveness and the way they conducted business. We look forward to doing business with them in future. More