Rusnak BMW

My husband and I stopped by Rusnak for research purposes only. Neither of us wanted to engage with sales folks. However, as we were drawn in by the selection (and beauty) of driving machines, Rob Lambert only. Neither of us wanted to engage with sales folks. However, as we were drawn in by the selection (and beauty) of driving machines, Rob Lambert offered information and assistance in a low-key way but knowledgeable manner. We made our purchase decision based on facts in a hassle-free way. No haggling. Rob took the painful back-and-forth negotiations out of the equation and we came to a decision in a pleasant and direct way. He was great. Programmed phones, explained features and answered questions, followed up questions later by phone and email. Welcomed me back on a quick lunch break and escorted me through the parts (or is it toys??) department, introduced me to the service manager. I'd had a bad experience with another BMW dealer in LA, and had vowed never to vote with my dollars again on BMWs simply because of the poor service and the "you need us more than we need you" attitude that dealer conveyed.... post-purchase. Rusnak got me over that in a few hours. I look forward to bringing the car in for service. An unexpected plus is the mileage. I'm getting 27.0 MPG on my daily 25-mile commute from WLA up PCH, through Malibu Canyon, and out the 101 to WLV. In a traveling safety-entertainment-communication center that's a pleasure to drive. I love voice dialing Rob to tell him my latest MPG. And he acts as if I'm his only customer, ever. More

Great service, Robert was excellent person, Helped us Great service, Robert was excellent person, Helped us out from beginning to the end, pumped Gas in the car, eventhough this should have Been done b Great service, Robert was excellent person, Helped us out from beginning to the end, pumped Gas in the car, eventhough this should have Been done by service dept. I appreciate his service and the deal that I Received. Thx Gary More

David is awesome, he made me switch from Mercedes Benz to BMW. Last 4 cars were bought from David when he sold Mercedes and I never thought I would switch to anything else. BMW. Last 4 cars were bought from David when he sold Mercedes and I never thought I would switch to anything else. More

David Waldock was great.. Really the only thing bad I have to say about the entire deal was the fact that the dealership wouldn't quote a price over the phone, but to their credit, after some back and fo have to say about the entire deal was the fact that the dealership wouldn't quote a price over the phone, but to their credit, after some back and forth with regards to price, they offered me a price better than what hey "hinted" at over the phone. I would highly recommend this dealership and David himself. He was professional, quick to return phone calls and got me an outstanding deal on a car! More

Had a good inventory, negotiated without hassle and provided good service. Made it easy to complete the deal and actually had the cars advertised at the deals advertised. Bought a second car from the s provided good service. Made it easy to complete the deal and actually had the cars advertised at the deals advertised. Bought a second car from the same dealer within a few weeks. More

We walked in on a Saturday afternoon to purchase our very first BMW car. My husband had done a research on the vehicle (the price, options, availability, etc.). We were greeted by Victor and he guided us thr first BMW car. My husband had done a research on the vehicle (the price, options, availability, etc.). We were greeted by Victor and he guided us through the entire process. He was assisted by Beshoy, who also was very helpful. Nicole, the Finance Manager, likewise guided us through. Our overall experience was wonderful and awesome! You have very friendly, personable and accommodating team. Great dealership! More

I must commend Rusnak BMW for providing me with an outstanding car buying experience. The process was seamless. I left with a sense of enthusiasm, trust, and confidence that Rusnak would now become my outstanding car buying experience. The process was seamless. I left with a sense of enthusiasm, trust, and confidence that Rusnak would now become my car store, of choice. This conclusion derives in no small part, from the superior performance of Jeff Kaltman. Jeff's expertise extends beyond a comprehensive knowledge of the cars he sells but also in creating the ideal match of customer to particular car. There was never any shortage of professionalism, patience, and test drives. Jeff Kaltman is an invaluable asset to the Rusnak family and I would highly recommend him to prospective BMW customers. More

I did not plan to buy a BMW from this dealer, and simply went there to compare different models and colors. But the experience was 100% positive and resulted a purchase. The sales person, Rob Lambert, went there to compare different models and colors. But the experience was 100% positive and resulted a purchase. The sales person, Rob Lambert, greeted me in the parking lot. He was very friendly and knowledgeable. After I presented my potential choice of 4 different models and 3 top choice of colors, he nicely explain the differences. He did not presure me for any particular model, but wanted to make sure that the choice will meet my need. He was very easy gloing and pleasure to work with. Somehow, we started to negotiate the price. Buying a new car was never a enjoyable experience in the past. But this one was different and exceptional. I highly recommend Rob Lambert as your salesperson. Hope you will have similar positive experience. I will find out their Customer Service and Quality of Work in the near future. More

This was the smoothest purchase in my experience. The sales person was friendly and knowledgeable and saw that the deal got executed as quickly as possible. Haggling was resolved quickly at a price that sales person was friendly and knowledgeable and saw that the deal got executed as quickly as possible. Haggling was resolved quickly at a price that was fair. I had a great experience with the service department at Rusnak Audi in Pasadena many years ago and the same with my purchase at this Rusnak dealership in Westlake Village. More

My wife and I went to Rusnak BMW and met with Jeff Kaltman. Jeff was very professional and did not pressure us to buy or lease any particular car. In fact, after discussing what we wanted he said it Kaltman. Jeff was very professional and did not pressure us to buy or lease any particular car. In fact, after discussing what we wanted he said it would be better to order a BMW and have it built with what we wanted, so we did. We used the Costco program and were very happy with it and felt the pricing was very fair and straight forward. Once our 528i arrived, Jeff spent over 2 hours explaining all the bells and whistles. We were very pleased with our experience and would definitely recommend Rusnak and Jeff Kaltman. More