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390 Reviews of Rusnak BMW - Service Center
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July 26, 2015
Excellent service. My service rep Renee Norris and mechanic Chuck Lamb are the best. I trust them and they always go the extra mile to make sure all is taken care of. My service rep Renee Norris and mechanic Chuck Lamb are the best. I trust them and they always go the extra mile to make sure all is taken care of. More
by Charlie G
Employees Worked With
Chuck Lamb, Mark Nicastro, Renee Norris
Helpful July 23, 2015
Great service overall, but car pickup status process flawed Rusnak service is top notch and Service rep Renee Norris is very professional. But, when I called to confirm when I could pick up my car, I was transf Rusnak service is top notch and Service rep Renee Norris is very professional. But, when I called to confirm when I could pick up my car, I was transferred to Renee. She was not available and I was handed off to an answering machine. I left a message and did not receive a call back. I called again and again had to leave a message for Renee. Sometime later that afternoon, Renee called and reported that a part was not in stock and I would have to pick up the car the next day. This was for a fuel pump recall campaign. Too many calls back and forth. When I call to check on my car pick up status, I would like to receive a response on my first call. Any service rep should have access to a computer and be able to let me know when my car will be ready. The present procedure is too cumbersome and does not work if a particular service rep is busy on other matters. I find this very frustrating. I am a loyal BMW customer, have purchased 8 BMW's in the past and currently own a 535 and 335. Rusnak service is OUTSTANDING in all other respects! More
by rdavis
Employees Worked With
Renee Norris
July 23, 2015
Outstanding Service Renee Norris provided top notch service. Her time estimation was right on and everything was done correctly. Renee explains everything well and has a Renee Norris provided top notch service. Her time estimation was right on and everything was done correctly. Renee explains everything well and has a very positive attitude. More
by cargal
Employees Worked With
Danielle, the genius advisor was also wonderful., Renee Norris
July 23, 2015
Car servicing at it's very best From the appointment making until I walked out, everything was very professionally and efficiently done. Art is great to work with. The Car Wash is From the appointment making until I walked out, everything was very professionally and efficiently done. Art is great to work with. The Car Wash is Excellent, the best there is. More
by Newt's experience
Employees Worked With
July 19, 2015
The best! Easy, friendly staff and efficient service. This is Truly the best BMW service in the San Fernando Valley! Worth the drive! Michael Powell is fantasti Easy, friendly staff and efficient service. This is Truly the best BMW service in the San Fernando Valley! Worth the drive! Michael Powell is fantastic. My only complaint is that they are not open on Saturdays. More
by kerrigan2
Employees Worked With
Michael Powell
July 18, 2015
Poor Customer Service I purchased my 2012 BMW X5 last November with 18K miles and a factory warranty. I brought the car in for its first service (in June) ( the computer to I purchased my 2012 BMW X5 last November with 18K miles and a factory warranty. I brought the car in for its first service (in June) ( the computer told me) and oil change and to fix the tire air sensor. After the oil change was completed and supposedly the air tire sensor "was fixed", I was told to call the service rep if I had any more issues. Well within a few minutes of leaving the dealer the light flashed on and off and has been doing this ever since. Well I took it in today for another schedule service apt. rear brakes (the computer told me too.) and to again check out the tire air sensor. I was told this would take one or two hours, so I waited (I was told they were out of loaners) (note: work is over an hour away and home is 1/2 hour away). After over 3 hours, I got the car back and was told that I would have to come back yet again to fix this complicated tire air sensor - a couple of days will be needed to troubleshoot this issue. Which I don't really care that much about. Air sensors are problematic on a lot of cars. I got in my car and the car said service check (computer) in two thousand miles (about maybe 6 weeks for me). So back at the dealer soon. Well I regret buying a BMW. It is an excellent ride. I didn't realize I would be spending so much time at the dealer for service for a late model car with relatively low mileage. So not worth it unless you live within a few minutes of the dealer. And yes the dealer will give me a ride anywhere! I work for myself so every hour I am sitting in the dealer is an hour I am not getting paid for. I wish BMW would take some consideration for our time and realize not all of us have time to visit the BMW service dept. every month. I hope to get rid of this vehicle soon. So now I have to bring the car back for the third time - for the same issue. Oh well that's what I get for buying a BMW More
by stevebau
Employees Worked With
Robert Hull
July 18, 2015
Great Service! Service was great! The loaner car was excellent. Sales rep was very responsive. Quality of service is excellent. Would go back to this dealer for car Service was great! The loaner car was excellent. Sales rep was very responsive. Quality of service is excellent. Would go back to this dealer for car service and buying another car. More
by Delarju1
Employees Worked With
Robert Hull
July 10, 2015
Great Service Advisor The best service experience in my more than 45 years of BMW ownership. Tim Craft, Bob Martin and Larry Koh are real "Car Guy's. The best service experience in my more than 45 years of BMW ownership. Tim Craft, Bob Martin and Larry Koh are real "Car Guy's. More
by c4m5
Employees Worked With
Larry Koh, Tim Craft, Robert Martin
July 10, 2015
Service of my car was great. Great people. , Art Simcox and Mark Nicastro always take care of me. They're great guys. My car is Amazing. Runs great!!! I've been with BMW for over 20 years now. Art Simcox and Mark Nicastro always take care of me. They're great guys. My car is Amazing. Runs great!!! I've been with BMW for over 20 years now. More
by Ballgame
July 09, 2015
Service Art is a great service manager. Always keeps me informed and never over promise. Best service manager I've worked with in the 18 years I've owned BMW' Art is a great service manager. Always keeps me informed and never over promise. Best service manager I've worked with in the 18 years I've owned BMW's. More
by MikeT
Employees Worked With
