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Rusnak Bentley Rolls-Royce Maserati - Service Center

Pasadena, CA

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rated
150 Reviews
Call Service Center (626) 714-3156

150 Reviews of Rusnak Bentley Rolls-Royce Maserati - Service Center

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October 24, 2020

Andrew was very helpful, very informative. Communication was beyond amazing. Very pleased with the time punctuality of the maintenance. Andrew made the experience great thanks again More

by DANIEL_APODACA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
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Oct 25, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Daniel, thanks for taking the time to write an amazing review! We're glad to hear Andrew went above and beyond to assist you with a high level of customer service throughout the process. We are looking forward to working with you for years to come!

Helpful
October 14, 2020

Excellent service, very friendly, couldn’t get any better, the only thing is with loaner I think they need to do better then this, But my service person was outstanding, thank you! More

by KARL6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Beckford
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Oct 15, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Karl, thank you for taking the time to leave us an excellent review, Melody! We greatly appreciate your positive feedback, and we look forward to working with you again in the future.

Helpful
October 08, 2020

Melody, was knowledgeable, professional, Service Melody, was knowledgeable, professional, Service completed in a timely manner. Very very happy with my experience with Rusnak Service. Thank you More

by aalexjourney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody
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Oct 09, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Alex, thank you for taking the time to leave this positive rating. It was our pleasure to provide a top-notch dealership experience. Come back and visit us at any time.

Helpful
October 06, 2020

Andrew is great and helpful. Best service advisor I ever have. I lease all sorts of high end cars and Andrew is the best. Thanks for the great service. More

by BABYSEBASTIAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Galvez, Andrew Lascano, Vicki Chester, Shane Rutherford
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Oct 07, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Sebastian, we greatly appreciate your outstanding review. We are so pleased to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit!

Helpful
October 05, 2020

Great customer service. Excellent collection and very professional stuff. Very quick and smooth process. I would recommend all my friends. They were very informative and willing to go the extra mile to r More

by ARMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Mkrtchyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vrezh Zatikyan, Joanna Rodriquez
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Oct 06, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you for the positive review and rating! We are happy to know that you were provided with great customer service and to know that our team was professional and informative. We truly value your business!

Helpful
September 29, 2020

They did repairs on my car and the min it left the service center the engine seized! And they are not taking any responsibility for it! More

by ANTHONYPREMIERMEATS
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Lascano
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Sep 29, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Dear Mr. V., We wish there were better news for you regarding the condition of your engine. Unfortunately it is binding internally and on its way to a complete and total seizure. Your engine oil filter, from your independent repair facility, has a substantial amount of metal particles embedded in it indicating that the failure has been in process for quite some time. These metal particles likely come from an engine bearing or crankshaft failure. To determine which bearing or part is failing it would require engine disassembly, something you’ve declined to authorize at this time. We understand that it would be done only for forensic purposes. At this time, with your engine having over 82,000 miles, the recommendation is a replacement. Since those metal particles have been circulating throughout your engine causing degradation on many internal engine parts your engine is not a candidate for rebuilding. When your insurance company investigated your concerns their final determination was that the failure was caused by a lack of maintenance. You’ve elected to utilize an independent repair facility for the last several years for your vehicles maintenance needs. Clearly we could not be responsible for an engine failure stemming from a lack of maintenance on a car serviced elsewhere for the last several years. We certainly empathize with you or anyone experiencing difficulties with their automobiles, it’s never anything other than stressful. If you do want to replace your engine we’re available to help as needed. Please let us know if we can assist. Most Sincerely, Anthony Ziemann, General Manager

Helpful
September 16, 2020

I live far away and I have two Maserati dealerships near by me, I drive for over 30 min to have my car service with Andrew. More

by DRVICTORHELO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
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Sep 16, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Dr. Victor, I'm very happy to hear Andrew and our team are taking great care of you. Thank you for making the trip to service your Maserati with us! Anthony Ziemann General Manager

Helpful
September 13, 2020

The service department was great. Melody and Brian The service department was great. Melody and Brian helped me through all of my concerns. They took care of everything needed with my cars care. More

by BUZZD112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody and Brian.
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Sep 13, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Hello, we're so grateful for this 5-Star Review! Customer satisfaction is our main goal, and it pleases us to hear your experience with Melody and Brian was memorable.

Helpful
September 09, 2020

Andrew Lascano was our Service Advisor.. He was amazing. Everything was done professionally. He stayed with us and advised us. It was all done quickly, while we waited. They even corrected some other sm More

by SSMLB111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano
Report | Print
Sep 10, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Thank you for the 5-star rating and great review! We are happy to know that you had a good service experience with us and with the help of Andrew who provided amazing service. We hope that you will continue to choose us as your dealership!

Helpful
September 03, 2020

Everything went well.. As always Andrew took take of me with great attitude. I’m very satisfied With the service that the dealer provided Thank you, Shelly More

by Shelly mihardja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melody Beckford, Axel Hernandez, Andrew Lascano, Joanna Rodriquez
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Sep 03, 2020 -

Rusnak Bentley Rolls-Royce Maserati responded

Hi Shelly, thank you so much for the kind words! We're glad to hear Andrew has taken care of you. It was a pleasure working with you. We hope to see you in the future.

Helpful
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