Rusnak Volvo Cars Westlake

Helpful and neat and clean also very responsive Btiana was very helpful as always great job was very helpful as always great job More

“I’m very grateful for the excellent service I received. The team was professional, attentive, and reassuring throughout the entire repair process. They diagnosed the issue carefully, kept everything organi The team was professional, attentive, and reassuring throughout the entire repair process. They diagnosed the issue carefully, kept everything organized, and treated my car with great care. I was especially impressed that the loaner vehicle was essentially the same class and very similarly equipped as my own car — that made the whole experience feel exceptionally thoughtful and premium. My car was returned running beautifully, and I really appreciate the entire team. I would absolutely come back in the future.” More

We're very good in the purchase process of my vehicle. And when I needed service at the last minute on a friday, they were able to accommodate me in their comfortable dealership And when I needed service at the last minute on a friday, they were able to accommodate me in their comfortable dealership More

We recieve very good service at this dealership when shopping for our next new car. shopping for our next new car. More

Denis Kenny was great to deal with and very accommodating to our busy schedule. It was not a stressful sales environment which is a big positive for us. to our busy schedule. It was not a stressful sales environment which is a big positive for us. More

Great individual attention and answering all the questions about the new car features and how they help. questions about the new car features and how they help. More

Extraordinarily poor communication and lack of transparency. My new car went in for a warranty issue and while I appreciate when Volvo engineers get involved it can extend the timeline. However, transparency. My new car went in for a warranty issue and while I appreciate when Volvo engineers get involved it can extend the timeline. However, throughout the process the Service Advisor only relied on text (until she called at the end when car was ready) and did not reply to one of my texts. Over the course of 4+ weeks received only four texts (2 in the first two days) and none of which shared any useful information other than to say ‘no updates’. All communication was driven by me and in each conversation the service advisor had little to no detail available. Multiple times promises were made as to when they would provide an update and 100% of the time the commitment was missed, including from Dennis (Service Mgr) whom I heard from once and never again despite his promise he would provide recurring updates on specific dates. I was at the point where I considered just taking my car back, paying for the fix elsewhere rather than having it covered with Rusnak under warranty. Talked to several independent Volvo specialists and each one, unprompted by me, volunteered that they often hear from frustrated Rusnak customers on the same topics (they don’t communicate, don’t provide details, only want to text, never pick up the phone) More

Hi Susana Chavez is wonderful. She always is very friendly and seems to manage the entire service area by herself. The cars move through the department without a hitch. Can’t sa She always is very friendly and seems to manage the entire service area by herself. The cars move through the department without a hitch. Can’t say enough great things about her! More

Susanna in service was very helpful and communicated well with us all day and honored the online prices for 60K service. with us all day and honored the online prices for 60K service. More

Eric was a great help and the entire staff did a great job helping me find the car I wanted job helping me find the car I wanted More