Rusnak Volvo Cars

Outstanding customer service This is my second visit for service. The team is amazing. I was checked in at the scheduled time of my appointment, given a time estimate, kept info This is my second visit for service. The team is amazing. I was checked in at the scheduled time of my appointment, given a time estimate, kept informed of the progress/status. My vehicle was washed and ready at the estimated time. Everyone at the dealership is warm, welcoming and positive! More

Great Experience The overall purchase experience was great. Verletta did such a wonderful job of helping us find the perfect car. Not only did we get the exact car tha The overall purchase experience was great. Verletta did such a wonderful job of helping us find the perfect car. Not only did we get the exact car that we wanted, but we also got the deal we were looking for without having to haggle. More

Missing All 4 Wheels My wheels and tires were stolen overnight in front of my house. Naeem was very helpful and gave advise on how to transport my vehicle without tires. H My wheels and tires were stolen overnight in front of my house. Naeem was very helpful and gave advise on how to transport my vehicle without tires. He spoke to his manager about storing my vehicle until the insurance company arrived which was 6 days later. My car was fixed in just about 3 days since the insurance arrived. Naeem made sure everything in my car was in working order. More

Excellent service rep mark gilliand! Mark is an exceptional rep. He was on top of my cars service and kept me abreast of all the issues. Very happy with him. The only negative I will give Mark is an exceptional rep. He was on top of my cars service and kept me abreast of all the issues. Very happy with him. The only negative I will give is that perhaps the service men should be a little more trained as far as respectfulness towards women. I felt a tad uncomfortable with the level of 'staring' I received from some of them. They might to be more professional. More

The service was very efficient. Na’eem Is very professional at what he does. He provides a clear understanding of vehicle services. The spring break service vouchers are a great idea Na’eem Is very professional at what he does. He provides a clear understanding of vehicle services. The spring break service vouchers are a great idea. A great incentive to bring the car in for service. More

Needed my backup battery replaced Naeem Adams and the rest of the crew are exceptional. They are friendly and knowledgeable. Great overall experience. I was able to bring in my XC60 in Naeem Adams and the rest of the crew are exceptional. They are friendly and knowledgeable. Great overall experience. I was able to bring in my XC60 in the morning and the work was completed by 6pm. More

20,000 service Saturday April 13th Wanted an answer why my sport key didn’t work. My service rep had ONE car in front of me and said he was “overwhelmed”. The place was dead and he is Wanted an answer why my sport key didn’t work. My service rep had ONE car in front of me and said he was “overwhelmed”. The place was dead and he is overwhelmed ? He told me to come back during the week for a answer. So I asked the parts employee, he was unhelpful and said ask service. When I told him I already did he shrugged his shoulders. No one stepped up to resolve it. So I had to find the GM ( Sally) who was great and got Ephrem involved who was apologetic and got an answer. But why do I have to be insistent to get a answer? Then during my 20,000 service the rep calls and recommend back brake pads. I follow his recommendation, but when I go to pick up the car the service sheet shows the brakes were at .08 and .10 is new. They didn’t need to be replaced, so I wasted $300. Basically pretty disappointed in the service from a higher end dealer .... to top it off when I got home there is a coupon in the mail from Volvo offer 20% on service. Finished a disappointing day. Donald Souther More

Very accommodating service! I needed repair on a rear door latch that was possibly damaged by my local car wash and Na'eem and Jose were very helpful and accommodating with my ne I needed repair on a rear door latch that was possibly damaged by my local car wash and Na'eem and Jose were very helpful and accommodating with my needs and time constraints. I've been coming to Rusnak Volvo since 2012 and as long as we own Volvo's we ill continue to have our cars serviced with Rusnak! Great service crew! More

Great Customer Service Thank you for your ongoing outstanding customer service. The entire staff is friendly, attentive, and helpful every time we have interaction with Rus Thank you for your ongoing outstanding customer service. The entire staff is friendly, attentive, and helpful every time we have interaction with Rusnak Pasadena Volvo. More

10K mile service Thought I was taking my car in for a simple 10K mile service. Turns out, a part broke and required authorization from factory in Sweden to replace. Th Thought I was taking my car in for a simple 10K mile service. Turns out, a part broke and required authorization from factory in Sweden to replace. The factory was conveniently closed for 2 days. In the end, service took 1 week to complete. I was not offered a loaner because the dealership was all out. The disappointing part and reason for bad experience is twofold: 1. I was calling the advisor for updates and was not provided regular updates. 2. Advisor called Friday and was told my car is ready and was clean / ready to go. My car was very poorly washed and vacuumed. I’ve serviced plenty of cars and this is the dirtiest / poorest washing job I’ve ever experienced. I expect better and more especially having to wait for a week for my car to be ready. More