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Rusnak Volvo Cars

Pasadena, CA

4.9
1,340 Reviews
Legendary Volvo safety, quality, and value come together with premium customer service at Rusnak Auto Group's Volvo Pasadena location. Rusnak Volvo is a 2-time winner of the prestigious President's Club Award – this distinction is granted to an elite group of Volvo retailers in the US who have exemplified the Volvo brand values by providing exceptional customer service and by achieving key business objectives. Rusnak caters to your needs by offering the highest level of customer service whether you're coming by to shop for a new or pre-owned Volvo, getting your car serviced or purchasing factory certified parts and accessories, we're here to make the experience quick, easy and convenient.
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2025 East Colorado Blvd

Pasadena, CA

91107

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Showing 1,340 reviews

August 11, 2020

Great Service Experience Another pleasant experience with the Rusnak Volvo service department. Anthony always takes care of us and makes the experience easy and pleasant. Sa More

by avaldezchoi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Aug 11, 2020 -

Rusnak Volvo Cars responded

Thank you so much for your awesome review. We want nothing but the best for our customers, and we're so happy you had such a great experience with Anthony! We will continue to bring you quality service and help you out with all your car needs. Thank you!

August 11, 2020

Courteous and expedient service Rusnak Volvo and its courteous staff will be able to service all the needs of the customer. Na'eem Adams never fails to provide the exceptional servic More

by HLUON003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

Rusnak Volvo Cars responded

Thank you for the wonderful review! We are pleased to see that Na'eem's exceptional service went above and beyond for you. You are always welcome anytime!

August 10, 2020

Great experience purchasing a new car at Rusnak from out of state. Great experience purchasing a new car at Rusnak from out of state. Great experience purchasing a new car at Rusnak from out of state. More

by the.duncans
Recommend Dealer
Yes
Employees Worked With
Patrick Folsom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vivian
Aug 11, 2020 -

Rusnak Volvo Cars responded

We're glad we were able to provide you a wonderful experience while buying a car from out of state! Thanks for choosing us. We wish you many miles!

August 08, 2020

Servicing my car at Rusnak Volvo was a simple and painless process. My car repairs were completed quickly and I was updated along the way - great communication via text. Thank you! More

by CHELSCRONIN
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2020 -

Rusnak Volvo Cars responded

Hi, thanks for your kind comments for our team. We're glad we could help make the process an easy and painless experience! If you have any further questions, please give us a call. We're always happy to assist. Take care!

August 08, 2020

The man who greets you as you drive in is rude & cold, this has happened once before, someone needs to talk with him about being polite. Everyone else was wonderful! More

by LIZZYJO42
Recommend Dealer
No
Employees Worked With
Na'eem Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2020 -

Rusnak Volvo Cars responded

Hello, I am concerned to learn about any interaction that has led to your negative impression. Please feel free to reach out to me so that we can address your concerns. I look forward to connecting with you. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

August 06, 2020

Great Service Reps, Rusnak Needs Outdoor Seating Anthony is such a great service representative. He is professional, courteous, and attentive. He took very good care of my car( and me!) during my la More

by DELAPOSTOL
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Aug 07, 2020 -

Rusnak Volvo Cars responded

Hi, ​ ​Thank you for your feedback. We are happy to learn that you were happy with your service representative but we are concerned to learn that you were disappointed with some aspects of your visit. We take your feedback very seriously, and will certainly work to have better measures implemented. At your earliest convenience, would you please contact us so that we may discuss your suggestions in more depth? Thank you very much. ​ ​Best, ​General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

August 05, 2020

Maintenance service Na'eem is very professional and polite. He is always pleasant to work with. I trust him as an advisor. I would recommend him to friends and family. More

by LINDYLANDIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Rusnak Volvo Cars responded

Thank you so much for your awesome review. We want nothing but the best for our customers, and we're so happy you had such a great experience with us! We will continue to bring you quality service and help you out with all your car needs.

August 05, 2020

Leased my first car with Rusnak Volvo Verletta was a rock star -- friendly, communicative, helpful, and willing to drive the car out to my house to see if it would fit in my challenging dr More

by jc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Verletta Massey
Aug 05, 2020 -

Rusnak Volvo Cars responded

Jc- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We are thrilled to hear Verletta went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your dream car! We are looking forward to working with you for years to come!

August 03, 2020

Would still recommend. Needed new tires. The first set were too big. It was a fluke that wrong tires were put on my car. Anthony took care of it quickly. More

by JOEYSANTI
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
Aug 04, 2020 -

Rusnak Volvo Cars responded

Thank you for sharing your feedback with us. We are happy to know that Anthony was able to help you during your visit and we will share your feedback with management. We look forward to any future visits!

August 01, 2020

I turned my 2017 Volvo S90 in at lease end, got a new 2020. The sales people are friendly and informative. The Sales manager will honestly bend over backwards to accomodate you to get the car you want. The Serv More

by VITULLOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Lee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ephrem Yohannes
Aug 02, 2020 -

Rusnak Volvo Cars responded

Thank you so much for taking a moment of your day to share amazing feedback for our team. Congratulations on your vehicle, Gary. If there is anything further we can assist with, please inform our team. We are here to help!

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