Rusnak Volvo Cars

Almost Perfect I wish I could say everything was perfect but I would not be honest. There is no reason to panic - this is a good spot to get your VOLVO serviced b I wish I could say everything was perfect but I would not be honest. There is no reason to panic - this is a good spot to get your VOLVO serviced but... a. Why isn't the car clean when I pick it up? b. Why - when I asked the service rep to help me with the license plates, and he said "yes" - did I arrive to see my license plates were not touched. Its the little things that make you great... this place is good... but needs to manage the little things. More

Great service except without waiting long time Your dealer doesn’t have loaners car service except Uber or shuttle service. It is very inconvenient especially I have take a day off and wait for the Your dealer doesn’t have loaners car service except Uber or shuttle service. It is very inconvenient especially I have take a day off and wait for the service to be done. I got there 7:30am, I don’t finish until 10:15. I have to hurry up to catch up my another appointment at 10:30am. Everything else is good. Job is well done. Rep was there to answer any questions. Just wish faster service or have a loaner car. Thank you for listening. More

Truly exceptional! Anthony Marino goes above and beyond. I believe he genuinely cares about his customers. I've only had BMWs before, and became very disappointed by t Anthony Marino goes above and beyond. I believe he genuinely cares about his customers. I've only had BMWs before, and became very disappointed by the lack of personal attention/quality of care when I needed my car serviced. Rusnak Volvo Pasadena is like a boutique service center. I tell everyone how impressed I am with my XC90 and the incredible service at Pasadena Rusnak Volvo. More

Exceptional service . . . as always! I'm a teacher and one of the phrases we like to use is "above and beyond." We encourage students to not just do what is asked but to "go above and bey I'm a teacher and one of the phrases we like to use is "above and beyond." We encourage students to not just do what is asked but to "go above and beyond." I have been working with Na'eem for a few years now, and he consistently goes above and beyond. Whether it's quickly arranging a rental car for me if he needs to keep my car longer than anticipated or driving me home himself if the courtesy car has already left and I need to be home to meet my kids after school, Na'eem takes care of it every time with a smile. This particular service appointment was a "biggie," and I was not only out-of-town while it was happening, but I was wondering if it was time to think about a trade-in or put the money back into the car. Na'eem really walked me through it and helped me feel I had made the right decision. This is my first Volvo, and I bought it because I wanted to drive "the safest car" when I moved out to California and was going to be learning new routes and settling in my family. I have three boys, and things can get pretty crazy in the backseat . . . and now the passenger seat. And now Oh My Lord! They are about to learn how to drive. I feel confident that my car is now in tip-top-shape to tackle that adventure :) Na'eem even caught the bulb light at the last minute which was flicking on and off when I was driving it but never seemed to show up when the mechanic was looking at it. He got it speedily replaced, and I was on my way to pick up the kids. Thank you, Na'eem. When the time comes to replace my car, I'll be back in the showroom for some test drives! A shout-out also to Jorge (I think I got the name right) who fixes my Bluetooth for me when it gets and out whack (or when I just can't remember how to pair it) and drives me home and shares his "posole" recipes. Wait . . . one more shout out. Sue. She is always pleasant and helpful, and I enjoy driving up to see her in the Service Area every time. More

Great Service Dept I have been servicing my XC90 at Pasadena Rusnal for the past 2 years now. My service advise Na'eem is great. His always firendly, easy to talk to and I have been servicing my XC90 at Pasadena Rusnal for the past 2 years now. My service advise Na'eem is great. His always firendly, easy to talk to and direct to the point. Exactly what one needs on a service adviser. More

Another Great Service Experience I'm so glad Rusnak is close to my home. I may have bought my Volvo in Palm Springs, but Rusnak Pasadena has been my service center for 5 years, and I I'm so glad Rusnak is close to my home. I may have bought my Volvo in Palm Springs, but Rusnak Pasadena has been my service center for 5 years, and I have been more than satisfied with the personal attention and detail of their work. With luck, I'll be buying another Volvo is a few years. Best car I have ever owned. More

Great Sales Personnel Very familiar with the Rusnak organization. They have a good reputation and a large inventory to select from. I found the new vehicle I wanted. Very familiar with the Rusnak organization. They have a good reputation and a large inventory to select from. I found the new vehicle I wanted. More

Customer Service I work in hospital setting - I once facilitated a program called Disney Approach “quality Service for Healthcare Industry “. I observed Anthony practi I work in hospital setting - I once facilitated a program called Disney Approach “quality Service for Healthcare Industry “. I observed Anthony practice initiative, courtesy - and communication-explains what is happening.. I felt very comfortable talking of my concerns with Volvo at same time learning from him. As compared to previous experience- I felt like I was talking with a patient that we the healthcare worker should understand and repair the problem rather to rely from someone. I thought this was Rusnak ways, however, Anthony redeemed Rusnak’s customer service by showing some of the aforementioned Disney customers service. I like to mention the nice lady that greets you with a smile as soon as you arrived- she too was good. I did include Mr. Cheng for the immediate response with request of service through email. Well done More

Routine Service - Annual Great service, Anthony offered me a 10% discount which was appreciated as the annual service was quite expensive. I picked up the car Friday evening Great service, Anthony offered me a 10% discount which was appreciated as the annual service was quite expensive. I picked up the car Friday evening and did not drive it this weekend. My only issue is I am now hearing a sound with the car I did not hear before. I will call in if the sound continues yet tomorrow. My car was very clean when it was returned to me which I appreciated. More

Great! Patrick was great! Delivered the car to me and was able to do most of the buissness over phone and text. Looking forward to the next purchase. Patrick was great! Delivered the car to me and was able to do most of the buissness over phone and text. Looking forward to the next purchase. More