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Rusnak/Westlake Audi
Thousand Oaks, CA
550 Reviews
Legendary Audi vehicle performance and exceptional customer service come together at Rusnak Auto Group's Audi Westlake location. Shop for your Audi or luxury automobile at the premier automotive group in Los Angeles since 1966, Rusnak Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 550 reviews
February 26, 2023
Awesome experience. Jon is a very professional and patient person. I am very happy to work with him. Jon is a very professional and patient person. I am very happy to work with him. More
by cchuang
Employees Worked With
January 14, 2023
Everyone is professional concerned with your need and very efficient. And Fay is the BEST. Jesse is Service personified. Have been dealing with Rusnak for almost 8 years & never disappointed. very efficient. And Fay is the BEST. Jesse is Service personified. Have been dealing with Rusnak for almost 8 years & never disappointed. More
by Old Jack
Employees Worked With
Jesse Aguayo , Fay Moghadamniafalakdeh
January 10, 2023
Super professional; worked with Fay M who was fantastic - she was efficient, matter-of-fact and courteous. Will buy from her / them even though they aren’t the closest dealer. she was efficient, matter-of-fact and courteous. Will buy from her / them even though they aren’t the closest dealer. More
by Jrsills
Employees Worked With
Fay Moghadamniafalakdeh
March 16, 2022
Very unhelpful. We purchased a new A6 from them in 2013 and with regular maintenance and less than 85000 miles and no warning the engine was damaged. We just had t We purchased a new A6 from them in 2013 and with regular maintenance and less than 85000 miles and no warning the engine was damaged. We just had the vehicle serviced 3 months before. Audi finally got back to us stating it was just "too bad" for us and estimated over $10,000 for repairs. This appears to be a problem with the A6 model - so other buyers beware! More
by leslieresnick886
Employees Worked With
Don't know - phone call back
February 18, 2021
I came in a little while ago just looking around, and Alfredo was very helpful and wasn’t pressuring me at all to purchase a vehicle on the spot; overall the staff there was very nice and respectful of y Alfredo was very helpful and wasn’t pressuring me at all to purchase a vehicle on the spot; overall the staff there was very nice and respectful of your space, on top of the dealership itself being organized and clean, would 100% reccomend purchasing a vehicle from here More
by k
Employees Worked With
Alfredo Lazo
December 24, 2020
I bought a gently used e tron from MIke Jaber At Rusnak Westlake. He is a kind, knowledgeable salesman who went out of his way to respect my medical issues during the pandemic. He even delivered the car Westlake. He is a kind, knowledgeable salesman who went out of his way to respect my medical issues during the pandemic. He even delivered the car himself to my home 35 away. More
by pkwhitemsw
Employees Worked With
Mike Jaber
May 16, 2020
Very non personable sales person My wife and I, visited your dealership last Saturday to look at a 2020 SQ5. My 2017 A6 lease is coming to an end so that's why I'm interested in look My wife and I, visited your dealership last Saturday to look at a 2020 SQ5. My 2017 A6 lease is coming to an end so that's why I'm interested in looking at a new vehicle. I spoke with her a few times over the phone before coming down to look at the vehicle. I will admit that we came in towards the end of the day however, her interactions with us left a lot to be desired. She also gave me inaccurate information telling me that Audi, will pay for the remaining payments that we have left which is 8 more payments on our lease. I later found out that Audi, will only pay for the last 3 payments on our lease. I wonder if I would have bought the vehicle Audi, would have later sent me a bill for the other remaining payments? More
by DerekL
Employees Worked With
Fay Moghadamniafalakdeh
April 29, 2020
All was good and professional. No issues at all. Would recommend this service center to others. Wait time was appropriate. Thanks for the service. Take care. recommend this service center to others. Wait time was appropriate. Thanks for the service. Take care. More
by Ron
April 26, 2020
As usual excellent service from Adam. Great communication and professionalism. We have two Audi cars that get serviced here. Appreciate the customer service from all. and professionalism. We have two Audi cars that get serviced here. Appreciate the customer service from all. More
by psyke
Employees Worked With
