Rusnak/Westlake Audi

My experience with Rusnak Audi exceeded expectations, mainly due to knowledge and expertise of sale associate, Chase Dunning. I was contacted via phone after an internet inquiry well before any other de mainly due to knowledge and expertise of sale associate, Chase Dunning. I was contacted via phone after an internet inquiry well before any other dealership by him. He was informative, yet not pushy or aggressive and took the time to analyze my questionable credit and work with it. He truly took into consideration my needs and offered very reasonable options- going above and beyond! Additionally, after discovering a small crack in the driver-side speaker Chase offered to pay out-of-pocket to replace the cover as the repair department wouldn't cover it. I would recommend this dealership- specifically Chase- to any person buying a new car, regardless of experience or car buying knowledge. More

I searched nationwide (literally) for the best deal on a Certified Preowned 2010 Q5 at a fair price for the options and mileage I preferred. Initially, it seemed that the east coast dealerships offered the Certified Preowned 2010 Q5 at a fair price for the options and mileage I preferred. Initially, it seemed that the east coast dealerships offered the model for a few thousand less than west coast dealerships but being a west coast customer meant having to eat at least some of the savings on transportation costs and risks. I made an equal offer to Chase at Rusnak Westlake (Rusnak already had a good reputation) and to my delight, agreed to match that price. I was able to drive the car home the same day I contacted him and was overall quite pleased with my experience. The only minor annoyance in an otherwise flawless buying experience pertains to two small blemishes in the car's paint that were noted at the time of the sale. They are of a type that can be treated and cleaned up and indeed, Rusnak Westlake has offered to perform the task at no charge. However, Westlake is far for me for me to get to again and I asked if it were possible for their Pasadena location to perform the work on their behalf. This is unfortunately not allowable and a bit annoying but overall minor in the grand scheme of things. BOTTOM LINE: Chase and Rusnak Westlake sold me a gorgeous 2010 Certified Preowned Audi Q5, I'm very happy with my experience there and would recommend to others. More

In all my experience buying a car - Rusnak Audi Westlake is head and shoulders above the rest. I've purchased Jaguar, Mercedes, Mazda, Subaru, BMW and others over the years and no staff has been better pre is head and shoulders above the rest. I've purchased Jaguar, Mercedes, Mazda, Subaru, BMW and others over the years and no staff has been better prepared, more interested in building a relationship, more knowledgeable, or willing to make me happy with my purchase then the staff at Rusnak Audi Westlake. From start to finish, from the GM to the car cleaners, everyone was there to make my experience the best possible car buying experience. What is clear to me working with Mr. Moreno, the General Manager, is that his kind and professional attitude leads the way for the rest of the folks at the dealership. His ability to deal with any and all issues surrounding buying an Audi is remarkable. Most car dealer leadership is ready with a quick handshake and the meaningless statement of "anything I can do"...and then you never can get them or you never hear from them again. At Rusnak Audi Westlake, Mr. Moreno and his staff go the extra mile before, during and then AFTER you make your purchase. When you are making a major purchase, price is an important factor. However equally important is the company that sells you the car. Their honesty, reliability, attitude of the folks with whom you interact and skills of the staff all have a significant effect on your car buying experience. In my case, I live over 600 miles away from the dealership -- and Mr. Moreno has been there to help me with any issue surrounding my purchase. I will look forward to using his expertise and skills when I'm ready to purchase my next car. I unequivocally commend to you Mr. Moreno and the staff at Rusnak Audi Westlake. More

I began my deal with Fay who did an outstanding job. She I began my deal with Fay who did an outstanding job. She was very friendly, informative and caring. This is something not expected when thinking of d I began my deal with Fay who did an outstanding job. She was very friendly, informative and caring. This is something not expected when thinking of dealing with a "Car sales person"! Midway through the deal, we got stuck on agreeing to a value on my trade in as well as the price of the new car. That is when sales manager Bill Agovino stepped in. Bill went out and personally looked at my trade. Not only did he handle that, but he was able to obtain outstanding financing for me regardless of my less than "perfect" credit score. He is a true professional. There wasn't a question I asked that he couldn't confidently answer. I would have to say that Fay and Bill are the best of the best in their profession. In my job I deal with very high end clientle. So I know first hand what quality customer service is and I received nothing but the best from Fay and Bill at Rusnak Audi. Not only will I return in 2 years to get a new vehicle, but I will go out of my way to send them business! If you are looking for an Audi don't go anywhere else but Rusnak Audi in Westlake, and make sure you deal with Fay and Bill!!! More

Chase was quick, helpful and very knowledgeable. We had a time crunch, and he respected that, from showing us the new car through the paperwork process. time crunch, and he respected that, from showing us the new car through the paperwork process. More

The first dealership we contacted to purchase a new Audi. Salesman was very knowledgeable about the car and about financing options. Did not purchase on our first visit, wanted to contact other dealers and s Salesman was very knowledgeable about the car and about financing options. Did not purchase on our first visit, wanted to contact other dealers and see if there were other options available. Decided to purchase from Rusnak once they found the car we wanted. Overall experiance with the purchase was great with everyone involved. Quality dealership. More

I had a great experience at Rusnak, the internet manager was very nice and helpful.I would buy another car from them anytime or send my friends there. was very nice and helpful.I would buy another car from them anytime or send my friends there. More

I wanted to share my incredibly positive, pleasant and professional car buying experience at Rusnak Westlake Audi. I have purchased literally dozens of vehicles over the past 28 years – as well as assiste professional car buying experience at Rusnak Westlake Audi. I have purchased literally dozens of vehicles over the past 28 years – as well as assisted many others in the car buying process. I’m thrilled to share the fact that I have not had a better car shopping, financing and purchasing experience than I did with Rusnak Westlake Audi – specifically with Chase Dunning (Internet Sales Manager). Chase has been the common element in 2 effortless purchases (2 different dealers) in the last 24 months. Your organization should be proud to have Chase on your team and his skillful work with Evan Goldenberg, (Business Manager) had me on the road with a beautiful new 2012 Audi A7 in just a few hours. Please keep in mind that I didn’t need a new car at this time as my 2010 Audi A6 was in perfect shape – this was purely a purchase of want over necessity. The effort to find the right vehicle, reach an agreement on price and arrange financing was of little interest due to my time constraints. Since I had done business with Chase Dunning before, I knew I could trust him and simply texted what I wanted. Chase also knows I am a tough customer – asking difficult questions and expecting immediate feedback and results… and he delivers consistently on these needs. After a few weeks of minimal back and forth details – no more than 5 minutes here and there of concerted effort on my part, Chase informed me he located the vehicle I wanted and presented a very aggressive price and trade. The exceptional service I received from Chase Dunning and Evan Goldenberg at Rusnak Audi is hands down the best and they are simply outstanding for their Knowledge, Honesty, Professional Approach, Patience, Follow Up, Communications Skills and Solutions. This is a team that understands both the psychology of the sale and the detailed management of the process to make customers happy. More importantly, what’s important to me is feeling comfortable with a dealership and its people… to the degree that I can recommend to friends and my employees without a moment’s hesitation. I’m Thrilled with my new purchase and I’m overwhelmingly impressed with the buying experience, attention to detail, delivery professionalism and fluid manner you have created doing business with your customers at Rusnak Audi. Please feel free to use me as a recommendation or reference anytime and be assured that I shall be sending more customers your way. Thank you and keep up the great work! Sincerely, Brian S. More

The team over at Rusnak Audi in Westlake were more than accommodating. I am a very busy person and they went above and beyond to ensure that the process was as quick and painless as possible. The supplied accommodating. I am a very busy person and they went above and beyond to ensure that the process was as quick and painless as possible. The supplied me all of the information I needed to make the decision prior to coming to the dealership. They were prompt, professional, and exceeded all my expectations...straight shooters. I dealt with Steve Miller and he was awesome! I would send anyone I know to Steve and know that he would take care of them like he took care of me... like family! More

Fully capable in sales and services. They understand the car and not to far to exaggerate the feature. Willing to serve for the local. Willing to offer a better price to cut a deal. car and not to far to exaggerate the feature. Willing to serve for the local. Willing to offer a better price to cut a deal. More