Russ Darrow Chrysler Dodge Jeep RAM of Madison

The dealer was very considerate to my daughter, and she had no issues with her first oil change. Thank you!! had no issues with her first oil change. Thank you!! More

Only completed the work I asked for. Not overly pushy with additional maintenance. Fast! Welcoming. Not overly pushy with additional maintenance. Fast! Welcoming. More

Great I like how they took a video showing the repairs. The video really says a lot. That is why you are the only place I take my to for oil changes and repairs. The video makes you stand out above your co The video really says a lot. That is why you are the only place I take my to for oil changes and repairs. The video makes you stand out above your competitors. More

I was super impressed with the professionalism and care that went into my new Jeep Rubicon purchase! that went into my new Jeep Rubicon purchase! More

Glad we made a deal on the vehicle, just wish it was easier for buyer to get to end point. easier for buyer to get to end point. More

. I was very nervous because the last time my vehicle needed work done it needed a new engine and it was totaled. I just had it towed to your dealership and I just picked out a new used vehicle. Thought needed work done it needed a new engine and it was totaled. I just had it towed to your dealership and I just picked out a new used vehicle. Thought I had before I had bought brand new in 2017 from Summit Automotive. I had not one problem with it in seven years. I had one payment left and the engine blew. So I am very very extremely nervous anytime I have car problems now. My prior vehicle, a 2002 Grand Cherokee was in the shop every other month for years. I had a $5000 loan out on it just for repairs after I traded it in. It would break down every other month and cost me thousands I paid 5000 for that vehicle, and when I bought it, it had 123,000 miles on it. So when I came in, I was a hot mess. Steve talked me down and was a very calming. He got me in and the repairs done within 24 hours, so I only needed a rental for a day. Over $1200 for repairs for a coil and an evaporator hose was a bit excessive though. $200 an hour for shop work is insane. But I'm sure that's what everybody's charging. I bet you're not paying those nice mechanics $200 an hour though. I did like the fact that I was given a free Uber ride over to enterprise and a discounted rental rate through Russ Darrow. That that was very nice. Steve is great and I really appreciate everything he did More

Excellent customer service. Professional and pleasant to work with. Truck was in on time and service completed in very timely manner. Professional and pleasant to work with. Truck was in on time and service completed in very timely manner. More

Been taking work trucks there for seven years have had good experience with service department good experience with service department More

Easy to schedule new tires and was offered a ride if needed. When ready, I got a text and phone call to let me know the amount and set up a time to pickup. Thanks! needed. When ready, I got a text and phone call to let me know the amount and set up a time to pickup. Thanks! More

Honest and reliable. I have always trust the work being done and though I moved 100 miles away, I continue to come back for service. I have always trust the work being done and though I moved 100 miles away, I continue to come back for service. More