Sara Pitts
Sara Pitts at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Sara Pitts

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.8
12 Reviews
4.8

12 Reviews

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12 Reviews of Sara Pitts

May 02, 2026

Dealership Rating
Employee Rating

A great dealership with very helpful employees, will be coming back for all my future seevices. More

by velpal4353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chad Ellis chad.ellis@russdarrow.com

April 30, 2026

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Employee Rating

Simple oil change completed quickly. Tire rotation was not recommended as the front tires had the most remaining tread depth. Service advisor recommended new tires before winter. More

by rlfichter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chad Ellis chad.ellis@russdarrow.com

April 28, 2026

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It was a very good experience, they got my service done in a timely manner without any issues. More

by ZTWIGGLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re glad your Jeep service was completed promptly and smoothly. Thank you for sharing your review. We look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

April 27, 2026

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Employee Rating

Overall great service. Was able to get the truck in and begin the diagnostics right away even without an appointment. Good communication and ability to get a rental car (ev More

by b.kormanik
Recommend Dealer
Yes

Other Employees Tagged: Sara Pitts

Apr 27, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We appreciate the 5-star review and are pleased our team began diagnostics on your Ram promptly while keeping you informed. We’re sorry the rental vehicle had issues and understand how parts delays can be frustrating. Sara and our staff appreciate your patience and look forward to helping again. Chad Ellis chad.ellis@russdarrow.com

April 24, 2026

Dealership Rating
Employee Rating

Excellent service I would not go any place else with my vehicle Jeep dealership doesn't an excellent job on checking on everything on my vehicle and let me know if anything's wrong so they do an excellent More

by JESTERBLU4791
Recommend Dealer
Yes

Other Employees Tagged: Sara Pitts

Apr 24, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for trusting our team with your Jeep Cherokee service. We’re pleased that Sara and our technicians ensure every detail is checked and keep you updated. We appreciate your five-star review and look forward to your next visit. Chad Ellis chad.ellis@russdarrow.com

April 18, 2026

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I came in with some concerns about my vehicle. I had made an appointment, so when I arrived I checked in explained the problems and waited in the waiting area. After awhile I was told remedies wer More

by Spencer.lane1061
Recommend Dealer
Yes

Other Employees Tagged: Sara Pitts

Apr 18, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for sharing your experience with our service team. We're happy the diagnostic process was smooth and the communication met your needs. We appreciate your trust in us for your Jeep warranty work and look forward to helping you again. Chad Ellis chad.ellis@russdarrow.com

April 08, 2026

Dealership Rating
Employee Rating

Writer was great to work with answering my questions, waiting area was good, would liked to have seen more models in the showroom... More

by mikkke4280
Recommend Dealer
Yes

Other Employees Tagged: Sara Pitts

Apr 09, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

April 06, 2026

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Employee Rating

Too often my vehicles have to be returned to the service department for issues that should have been diagnosed and or completed the first time. I have three vehicles that have been serviced by this location More

by WALTON091700
Recommend Dealer
No

Other Employees Tagged: Sara Pitts

Apr 10, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry to hear about your experiences and would love to see if there is something we can come up with to turn this situation around for you. Please feel free to contact me directly. Chad Ellis chad.ellis@russdarrow.com

Apr 10, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry to hear about your experiences and would love to see if there is something we can come up with to turn this situation around for you. Please feel free to contact me directly. Chad Ellis chad.ellis@russdarrow.com

March 28, 2026

Dealership Rating
Employee Rating

Was very quick and informative and over all great experience for my jeep services. Great service More

by NEYE4DESIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to hear our team provided quick and informative Jeep service and made it a positive experience. We appreciate you trusting us with your vehicle maintenance. Thank you for sharing. Chad Ellis chad.ellis@russdarrow.com

March 13, 2026

Dealership Rating
Employee Rating

Excellent customer service. Professional and pleasant to work with. Truck was in on time and service completed in very timely manner. More

by GaryJoeS
Recommend Dealer
Yes

Other Employees Tagged: Sara Pitts

Mar 13, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for highlighting our professional and pleasant service. We’re happy your Ram was in and out on schedule. Sara and the team appreciate your feedback and look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

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