Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Sara Pitts

Overview Reviews (6) Inventory (198)

Contact Me

View All Employees

< View All Employees

Sara Pitts

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

Contact Me

4.8

6 Reviews

Overview Reviews (6) Inventory (198)

4.8

6 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Sara Pitts

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

6 Reviews of Sara Pitts

April 08, 2026

Dealership Rating

Employee Rating

Writer was great to work with answering my questions, waiting area was good, would liked to have seen more models in the showroom... waiting area was good, would liked to have seen more models in the showroom... More

by mikkke4280

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sara Pitts

Report | Print

Apr 09, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

April 06, 2026

Dealership Rating

Employee Rating

Too often my vehicles have to be returned to the service department for issues that should have been diagnosed and or completed the first time. I have three vehicles that have been serviced by this location department for issues that should have been diagnosed and or completed the first time. I have three vehicles that have been serviced by this location and all three have had to come back after being told the issues were fixed, It’s not isolated, it’s a pattern. More

by WALTON091700

Verified Customer

Recommend Dealer

Other Employees Tagged: Sara Pitts

Report | Print

Apr 10, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry to hear about your experiences and would love to see if there is something we can come up with to turn this situation around for you. Please feel free to contact me directly. Chad Ellis chad.ellis@russdarrow.com

Apr 10, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

March 28, 2026

Dealership Rating

Employee Rating

Was very quick and informative and over all great experience for my jeep services. Great service experience for my jeep services. Great service More

by NEYE4DESIGN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Aly Mohr, Chris Ziegler, Rob Jensen, Nathan Swan, Anthony Rivera

Report | Print

Mar 28, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to hear our team provided quick and informative Jeep service and made it a positive experience. We appreciate you trusting us with your vehicle maintenance. Thank you for sharing. Chad Ellis chad.ellis@russdarrow.com

March 13, 2026

Dealership Rating

Employee Rating

Excellent customer service. Professional and pleasant to work with. Truck was in on time and service completed in very timely manner. Professional and pleasant to work with. Truck was in on time and service completed in very timely manner. More

by GaryJoeS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sara Pitts

Report | Print

Mar 13, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for highlighting our professional and pleasant service. We’re happy your Ram was in and out on schedule. Sara and the team appreciate your feedback and look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

March 10, 2026

Dealership Rating

Employee Rating

Easy to schedule new tires and was offered a ride if needed. When ready, I got a text and phone call to let me know the amount and set up a time to pickup. Thanks! needed. When ready, I got a text and phone call to let me know the amount and set up a time to pickup. Thanks! More

by Kassy.mccarthy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sara Pitts

Report | Print

Mar 10, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Sara was happy to help schedule your new tire service and arrange a ride. We’re glad the texts and calls kept you informed throughout the process. Thank you for trusting us with your Jeep Wagoneer. Chad Ellis chad.ellis@russdarrow.com

February 15, 2026

Dealership Rating

Employee Rating

They took care of my problem with the 2020 Pacifica Van. When another problem came up later, they got me back in the same day to resolve that issue. When another problem came up later, they got me back in the same day to resolve that issue. More

by m.j.wiegel

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sara Pitts

Report | Print

Feb 15, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to know our team resolved the issue with your 2020 Chrysler Pacifica promptly and got you back in the same day when another problem arose. Thank you for the 5-star rating! Chad Ellis chad.ellis@russdarrow.com

Dealership Inventory (198 Vehicles)

2026 Jeep Wrangler | new

$80,596

2026 Jeep Wrangler

new

Bright White Clearcoat exterior

Automatic

Four-wheel Drive

$80,596

View Vehicle Details

View Details

2022 GMC Terrain | used

$21,877

2022 GMC Terrain

used

Ebony Twilight Metallic exterior

Automatic

All-wheel Drive

$21,877

View Vehicle Details

View Details

2024 Dodge Hornet | new

$27,977

2024 Dodge Hornet

new

Blu Bayou exterior

Automatic

All-wheel Drive

$27,977

View Vehicle Details

View Details

2026 Jeep Cherokee | new

$46,375

2026 Jeep Cherokee

new

'41 exterior

Automatic

Four-wheel Drive

$46,375

View Vehicle Details

View Details

2026 Chrysler Pacifica | new

$39,947

2026 Chrysler Pacifica

new

Diamond Black Crystal Pearlcoat exterior

Automatic

Front-wheel Drive

$39,947

View Vehicle Details

View Details

2026 Ram 1500 | new

$54,063

2026 Ram 1500

new

Billet Silver Metallic Clearcoat exterior

Automatic

Four-wheel Drive

$54,063

View Vehicle Details

View Details

View All Inventory