Russ Darrow Chrysler Dodge Jeep RAM of Madison

Fast, friendly, efficient. No pressure sales, which I appreciate. Very easy to drop off and pick up my car. Only thing I didn't like was a surcharge for using a credit card. La No pressure sales, which I appreciate. Very easy to drop off and pick up my car. Only thing I didn't like was a surcharge for using a credit card. Large purchases, such as new tires, are paid with a credit card. More

Great service thank you so much great service good job have a great day until next time have a great day until next time More

Repairs done as requested, was kept informed on changes and a rental vehicle was provided. Work was done correctly first time. and a rental vehicle was provided. Work was done correctly first time. More

Very professional, kind and efficient. Luke is great at him job. Luke greeted me by my car right after I pulled in, knew what I was there for and asked me if I was waiting for my car and t Luke is great at him job. Luke greeted me by my car right after I pulled in, knew what I was there for and asked me if I was waiting for my car and then told me he'd come get me when my car was done... and he did just that. Walked me to the counter explaining what was done and told me to have a great day!!! Luke is awesome!!! More

Stopped in for an oil change and had a great experience! I’ve been going there for a few years now, and everyone is always helpful, friendly, and professional. Service is quick and stress-free every time—de I’ve been going there for a few years now, and everyone is always helpful, friendly, and professional. Service is quick and stress-free every time—definitely recommend! More

It was a good experience but felt rushed. We had asked 4 times what our interest rate was going to be because our current interest rate on the vehicle we traded in was 5.99% and they said the We had asked 4 times what our interest rate was going to be because our current interest rate on the vehicle we traded in was 5.99% and they said they could do better and no one told us what our interest rate was or go through the numbers at the end of our visit. Got caught up in the moment. when we got home and looked at our paperwork, our interest rate was 7.44% little disappointing since we both have excellent credit scores. Would have like an explanation as to why the high interest rate... More

This sales person was nice at first when looking at the car, but when it’s time to actually sell the car to you guys he’s mean and pushy. He wouldn’t negotiate with us or let us finance through our own ban car, but when it’s time to actually sell the car to you guys he’s mean and pushy. He wouldn’t negotiate with us or let us finance through our own bank when it was so called, “the same thing”. I would not recommend coming here. After I didn’t buy the vehicle from him he keeps calling me to ask me if I bought the vehicle from their sister location. It’s not his business since he isn’t my salesman no more. Would never come here again. More

Writer was great to work with answering my questions, waiting area was good, would liked to have seen more models in the showroom... waiting area was good, would liked to have seen more models in the showroom... More

Got an oil change. I made the appointment, got it the same day and got a quick oil change I made the appointment, got it the same day and got a quick oil change More

Too often my vehicles have to be returned to the service department for issues that should have been diagnosed and or completed the first time. I have three vehicles that have been serviced by this location department for issues that should have been diagnosed and or completed the first time. I have three vehicles that have been serviced by this location and all three have had to come back after being told the issues were fixed, It’s not isolated, it’s a pattern. More