Russ Darrow Chrysler Dodge Jeep RAM of Madison

I had a great experience working with Parker Rogalla. He kept me up to date with all the information about all of the particulars on the vehicles I was interested in. His follow up and follow through was He kept me up to date with all the information about all of the particulars on the vehicles I was interested in. His follow up and follow through was great. Definitely someone I would work with again when it comes to buying a car. More

I worked with a salesperson who consulted with sales manager Tyler Johnson. We agreed in writing on the price and financing terms, and I was assured this would be a quick, approximately 30-minute transa manager Tyler Johnson. We agreed in writing on the price and financing terms, and I was assured this would be a quick, approximately 30-minute transaction. Once I arrived, the deal suddenly changed. My quoted payment increased by $150 per month, costing me $10,800 more over the life of the loan. I repeatedly requested official financing paperwork showing the interest rate, loan term, monthly payment, and total cost before signing anything. Tyler claimed they had to quote an extremely high payment because they did not yet know which bank would accept the loan. That explanation made no sense to me, considering his staff had already provided written terms before I arrived. I suspected the proposed interest rate may have been around 18%, but I could not confirm it because I was not provided the documentation necessary to verify it. If a dealership will not clearly show you the numbers behind the payment it is demanding, you should be extremely cautious. Tyler’s behavior came across as aggressive, arrogant, dismissive, and unprofessional. Instead of answering reasonable questions about a major financial commitment, he acted offended that I questioned the terms presented to me. Based on my experience, he seemed more interested in pressuring me to accept the deal than earning my business honestly. More

I had an excellent experience working with my salesman. He was professional, knowledgeable, and made the entire car-buying process easy and stress-free. He took the time to answer all my questions, was upf He was professional, knowledgeable, and made the entire car-buying process easy and stress-free. He took the time to answer all my questions, was upfront and honest, and never made me feel pressured. I would definitely recommend him to anyone looking for a new vehicle. Five-star service from start to finish! More

Antonio was helpful and knowledgeable. . he went above and beyond for us and made sure our car buying process went smooth. . he went above and beyond for us and made sure our car buying process went smooth. More

Buying a car can often be a stressful experience, but Antonio made the entire process remarkably easy and enjoyable. He was knowledgeable, patient, honest, and professional, and I never once felt pressur Antonio made the entire process remarkably easy and enjoyable. He was knowledgeable, patient, honest, and professional, and I never once felt pressured. He took the time to answer all my questions, kept me informed throughout the process, and ensured that everything went as smoothly as possible. Thanks to his outstanding assistance, I was able to drive away with my car today after a seamless and stress-free experience. If you are looking for someone who genuinely cares about helping you and makes the car-buying process simple and enjoyable, I highly recommend asking for Antonio. Thank you once again, Antonio, for your exceptional service and dedication! More

Friendly, helpful and efficient; didn’t take long to put the family into a new car. the family into a new car. More

This dealership is very, very friendly towards new buyers. They got me an amazing rate and treated me with care! buyers. They got me an amazing rate and treated me with care! More

Russ Darrow broke my trust in getting my vehicle serviced at a dealership. Avoid them if you don’t want to be upsold extraneous work at premium prices while receiving mediocre outcomes in return. In the end, at a dealership. Avoid them if you don’t want to be upsold extraneous work at premium prices while receiving mediocre outcomes in return. In the end, the service advisor agreed they did not earn my repeat business but offered nothing to make me feel better about the situation. I was quoted a total of $2,766, consisting of $899 for the engine repairs I came in for, about $1,268 in recommended brake work unrelated to the engine issue, and a surprise $599 vacuum pump replacement that only became necessary after they had completed the engine work. I told them I'd come back another time for the brakes since I only wanted the engine issue addressed. After the engine repairs were completed, I was told there was now a problem with the vacuum pump, which is attached to the engine, and that the Jeep was suddenly unsafe to drive. This was frustrating because I had been driving it before bringing it in. I had no choice but to approve the repair. I was told the vacuum pump fitting had been previously broken and glued back together by someone else, but that it had broken again while in their shop and the entire vacuum pump now needed to be replaced. My impression was that something happened while they were working on the engine that turned a previously functioning repair into an active problem. That impression of carelessness was reinforced when I got home and looked under the hood. I found that the battery terminal fuse had been left uncovered, and a metal tool had been left sitting directly on top of it. Had that tool shifted or fallen into the wrong position, it could have caused a dangerous short circuit. To make matters worse, my Jeep was only supposed to be in the shop overnight on Thursday, July 2. I had already arranged transportation, so I didn't need a rental at that point. After the engine repair was finished on Friday and the vacuum pump issue was discovered, I was told the vehicle wouldn't be ready until Tuesday, July 7 at the earliest. I wasn’t offered a rental vehicle despite my vehicle being kept over the holiday weekend because of a new issue that arose during their service. It was an incredibly disappointing experience. I told the service advisor I was uncomfortable with how everything unfolded and that I would be taking my brake work somewhere else. I had been planning to upgrade to a new vehicle soon since I only have three payments left on my Jeep. If this experience had been handled differently, I probably would have come back to Russ Darrow for my next Jeep. Instead, this experience has me thinking it's time to move on from Jeep altogether. More

Very good, they were all very nice and efficient. I will be back in the future! I will be back in the future! More

Scheduling was easy and quick. The turn around time was quick as well. Everything was covered under warranty, so it cost me nothing out of pocket. The turn around time was quick as well. Everything was covered under warranty, so it cost me nothing out of pocket. More