Russ Darrow Chrysler Dodge Jeep RAM of Madison

Thank you Lucas for your excellent knowledge and service when we purchased our car. You knew the answers for all of our questions and we appreciate the thorough review of the car’s features after purchasing when we purchased our car. You knew the answers for all of our questions and we appreciate the thorough review of the car’s features after purchasing. Thanks Joulian for making the paperwork process understandable and efficient. More

Had an appointment to have my brakes checked an alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous t alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous times only to be told I’d be another 45 minutes. They suggested that I would need four new tires. They showed me a sale if you buy three get one free. I asked if I would have to pay for an alignment and was told no if you buy and install the tires here. When I went to check out, I was charged $85 for the alignment, plus the Cost for the tires, an additional hundred dollars to install them. I felt they weren’t forthcoming about the alignment fee which originally was told not applicable if new tires were installed and the additional hundred dollars to install the tires. Also, when I asked why did it take so long they responded with “we had to go get the tires we did not have them in stock”. At no other time when I went up to the service desk throughout the day did they mention they had to go get the tires. I really don’t mind paying for things if I am told up front and I don’t mind waiting. However, I just felt that I was taken advantage of and mis-informed. Makes me question their motive? Or was this the old “she’s a woman” scenario- take advantage of her?????? Not sure. More

I went in knowing what I was looking for. Nate met us right at the door and helped us get exactly that so I left with the vehicle I wanted that day. right at the door and helped us get exactly that so I left with the vehicle I wanted that day. More

Felt Covid-19 safe and the service was completed quickly. I was greeted nicely was well informed and shown thru the invoice thoroughly. Car wash is always appreciated. I was greeted nicely was well informed and shown thru the invoice thoroughly. Car wash is always appreciated. More

Great People to work with! No pressure and very Great People to work with! No pressure and very informative. I would be happy to work with this this group again. Great overall buying experie Great People to work with! No pressure and very informative. I would be happy to work with this this group again. Great overall buying experience! More

This is the fifth vehicle we’ve purchased from Russ Darrow because of the customer service and service on our vehicles. We will always purchase our vehicles through Russ Darrow Darrow because of the customer service and service on our vehicles. We will always purchase our vehicles through Russ Darrow More

We just purchased our second vehicle form Russ Darrow and will go back for a third. I can’t praise them enough for their excellent customer service, we were interested in a vehicle that was located in West B will go back for a third. I can’t praise them enough for their excellent customer service, we were interested in a vehicle that was located in West Bend and they had it moved to Madison for us to test drive the same day. It allowed us to trade in our old truck, do a test drive, and purchase a new truck in just 3 hours. Very impressive service! More

Every problem I’ve had with my used van we purchased in March has been fixed. We have a warranty, but the Service team went beyond that to help us keep the van on the road. March has been fixed. We have a warranty, but the Service team went beyond that to help us keep the van on the road. More

Jason and Bob treated me great! Best car buying experience I’ve had in 40 years. Got me in a newer and better vehicle at the same monthly payment I was paying for my 3 year old car. Wholeheartedly experience I’ve had in 40 years. Got me in a newer and better vehicle at the same monthly payment I was paying for my 3 year old car. Wholeheartedly recommend buy your vehicle her. More

Chris the service tec always does an amazing job and he’s why I continue to do business with Russ Darrow. Don’t lose him. why I continue to do business with Russ Darrow. Don’t lose him. More