Russ Darrow Chrysler Dodge Jeep RAM of Madison

Chris the service tec always does an amazing job and he’s why I continue to do business with Russ Darrow. Don’t lose him. why I continue to do business with Russ Darrow. Don’t lose him. More

Fantastic customer service, knowledgeable sales staff, nothing but friendly employees. They will work hard to ensure you get the best possible service and the best pricing possible for your trade in ad we nothing but friendly employees. They will work hard to ensure you get the best possible service and the best pricing possible for your trade in ad well More

Beware of Russ Darrow Madison service department! They installed a lift on my Jeep Wrangler JK. They told me I couldn’t use my stock rear track bar with the lift, so they installed a new one (and, of They installed a lift on my Jeep Wrangler JK. They told me I couldn’t use my stock rear track bar with the lift, so they installed a new one (and, of course, charged me for this extra part). The track bar literally fell off as I was driving home from the dealer and caused me to lose control while on the interstate. Thankfully, I was OK and the Jeep was OK. Russ Darrow paid for a tow, and they reattached the track bar that fell off. I investigated further because the track bar they installed just didn’t look right and I was petrified of it falling off again… We called the track bar manufacturer, and they said the installed track bar was for the JL model and should never be used on a JK. Russ Darrow manager said, yes, we know but a JL track bar is fine on a JK. We called another Jeep dealer that confirmed that JL parts should not be used on a JK. We took the Jeep to another service shop, and they put the stock track bar back on without issue – the same one that Russ Darrow said couldn’t work. Also, when we removed the JL track bar, there was no evidence of Loctite that the Russ Darrow mechanic claimed to use. Management was generally helpful, and they reimbursed me for the cost of the track bar; the memo on the check gave the reimbursement reason as customer was dissatisfied with part – the real reason was they removed a stock part that didn’t need replacing and put on the wrong part that didn’t fit properly and, thus, fell off and could have caused a major accident. So, as a matter of safety, I would steer clear of this service department that unnecessarily replaces stock parts and doesn’t understand that different Jeep models require different parts. More

The service at Russ Darrow was exceptional. We had a flat tire we needed repaired, and we had the oil change as well. No appointment needed. We were in and out in 45 minutes. The staff was friendly and welco tire we needed repaired, and we had the oil change as well. No appointment needed. We were in and out in 45 minutes. The staff was friendly and welcoming. More

Everyone was great and went out of their way to make this purchase happen. The staff kept me updated throughout the process and showed me the differences between jeeps. purchase happen. The staff kept me updated throughout the process and showed me the differences between jeeps. More

Great customer service! Worked hard to get me into a great vechicle! From the moment I walked in to the moment I left staff always had a smile on their face. great vechicle! From the moment I walked in to the moment I left staff always had a smile on their face. More

As always, we had a great experience with Bob and Joulian. They make it easy to keep coming back! Super happy with the car Bob found for our youngest daughter! And we owe Joulian for taking a few ext Joulian. They make it easy to keep coming back! Super happy with the car Bob found for our youngest daughter! And we owe Joulian for taking a few extra minutes to save us another 3 points on the financing! Another great experience! More

Jeremy Olson and Joulian Gomez were a pleasure to work with. Easy process. Jeremy went the extra mile when the “flood” hit the dealership during storm on 7/15/2020. with. Easy process. Jeremy went the extra mile when the “flood” hit the dealership during storm on 7/15/2020. More

Lucas and Julian we're very professional and nice.Do Lucas and Julian we're very professional and nice. Do believe I should have gotten " employee pricing" for all since I'd ordered my vehicle during th Lucas and Julian we're very professional and nice. Do believe I should have gotten " employee pricing" for all since I'd ordered my vehicle during that promo period. More

Lucas was very knowledgeable and helpful. The showroom was clean and the finance folks were great to interact with. Buying a new Jeep a good experience. was clean and the finance folks were great to interact with. Buying a new Jeep a good experience. More