Russ Darrow Chrysler Dodge Jeep RAM of Madison

excellent friendly people sales associate was nice and informative friendly people all around tried to get lowest price and went above and beyond to get us a wonderful deal sales associate was nice and informative friendly people all around tried to get lowest price and went above and beyond to get us a wonderful deal More

Excellent This place is fantastic second vehicle we have bought from them both times were wonderful experiences sales associate helped a lot with information an This place is fantastic second vehicle we have bought from them both times were wonderful experiences sales associate helped a lot with information and worked to get a great deal More

Crystal Reid was our sales person. She gets excellent ratin Crystal Reid gets excellent rating. She very good at her job. Very informative about our new Pacifica. Very helpful and understanding of our situat Crystal Reid gets excellent rating. She very good at her job. Very informative about our new Pacifica. Very helpful and understanding of our situation(accident) More

Poor Communication I received No call to let me know status of vehicle even 5 hr after told it would be done. Also when I picked up the vehicle the price was wrong and h I received No call to let me know status of vehicle even 5 hr after told it would be done. Also when I picked up the vehicle the price was wrong and had to be corrected. It was promptly changed. This is not the first time! Have to watch these thieves closely! More

Great first car buying experience! Michael was so great! This is pur first experience buying a car and Michael was happy to answer all of our questions and make sure we were walking awa Michael was so great! This is pur first experience buying a car and Michael was happy to answer all of our questions and make sure we were walking away not only in the car that we wanted but at the price point that worked for us. He was friendly and understanding and let us work through everything at our own pace. I would highly recommend seeing Michael for your car buying experience! More

Oil Change and Wash First oil change and review at the dealership since purchasing our new vehicle. Couldn’t be more pleased with Service Advisor R. Jensen. He was friend First oil change and review at the dealership since purchasing our new vehicle. Couldn’t be more pleased with Service Advisor R. Jensen. He was friendly and gave a time estimate for completion since there were a number of customers in line before us. The work was completed earlier than expected which was nice. They even washed the vehicle afterward. My daughter was happy for the WiFi and free popcorn which made the stop better. We also spoke with Lucas who sold us the vehicle six months ago. He remembered our names and asked how the vehicle was handling. Very pleased with how we are treated and have recommended the place to a few individuals. Thanks again! More

Basic service and attitude I brought our van in for a basic oil change and service. That was fine. Work done was expected as was the price. I wanted the tires inspected. I was t I brought our van in for a basic oil change and service. That was fine. Work done was expected as was the price. I wanted the tires inspected. I was told they had not been rotated for almost 20,000miles. I explained they r always rotated when the oil is changed. He said nope. He made it seem like it was my fault. When I went to pay the bill, I asked about a military discount. He said I already gave u a free tire rotation today. Also, is it professional for an employee to spit tobacco juice in front of a customer when standing at the service desk? I doubt we will be back. More

Excellent as always Our family has bought many vehicles from Russ Darrow. Bob Phillips is always excellent and professional. He knows what we are looking for and gets it Our family has bought many vehicles from Russ Darrow. Bob Phillips is always excellent and professional. He knows what we are looking for and gets it done at the right price. The service department is very fast and knowledgeable also. I have been recommending Russ Darrow and Bob to everyone for years now. More

Michael Glowacki Sales Associate I want to say how thankful I was to have Michael as a contact asssiciate to help me. He was very nice, and informative. Thank you I want to say how thankful I was to have Michael as a contact asssiciate to help me. He was very nice, and informative. Thank you More

Great experience with Michael, Russ Darrow Overall top notch experience with this purchase. Michael was knowledgeable about the vehicle, had a great demeanor and tried his best to accommodate m Overall top notch experience with this purchase. Michael was knowledgeable about the vehicle, had a great demeanor and tried his best to accommodate my needs. He's easily my favorite salesman of those I've worked with. Also, the finance manager was friendly and didn't try to use pressure to up sell additional services. Overall, very pleased with my experience. I would certainly work with them again in the future. More